RE: OST files question

  • From: "Zoran Marjanovic" <Zoran.Marjanovic@xxxxxxxxxxxxxxxxxxx>
  • To: "[ExchangeList]" <exchangelist@xxxxxxxxxxxxx>
  • Date: Fri, 20 Jan 2006 16:54:27 +0100

I think there is no (usable) OST file when you turn off cache mode and a
laptop user won't be able to open Outlook at all.


From: Anita Birley [mailto:ABirley@xxxxxxxxxxxxxxx] 
Sent: Friday, January 20, 2006 4:41 PM
To: [ExchangeList]
Subject: [exchangelist] OST files question 
Outlook 2003 and Exchange Server 2003 

What's the difference in the OST file and sychronization when a person
is using cached mode vs actually working offline on a laptop? 

Cached mode is set by default and the OST is created automatically. We
are getting a lot of calls about sychronization error messages and have
been deleting the OST file to resolve the issue. So far the calls have
been for desktop machines, but if we delete the OST on a laptop and the
user has been actually working offline while traveling, we will wipe out
all their hard work, right? The same will happen if we rebuild the OST,
right? Does cached mode need to be turned off on a laptop if the user
works offline? 

Thoughts, suggestions, ideas, etc. etc. ??? 


Anita C. Birley
A+, Net+, MCP
Help Desk Analyst
Lotus Notes and Microsoft Office Support
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