Terry: The problem in my case was that in the properties of Private Information store i had set the deleted items retention period to 5 days, whereas in the properties of my mailbox in the limits tab, the checkbox " use information store defaults under the deleted items retention time " was NOT checked and it was taking the default value ( days ) to ZERO, which is why my deleted items were not retaining. I was on the WIN2K wks. Terry please check the properties of the account u r using to log on from XP. Regards, Sudhir Kaushal Network Engineer ( Hosted Team ) eGain Communications Pvt. Ltd. Pune.( Nasdaq - EGAN ) Hello - (+91 20) 4222812, (+91 20) 4228607, Ext - 126. -----Original Message----- From: Terry.Loh@xxxxxxxx [mailto:Terry.Loh@xxxxxxxx] Sent: Wednesday, February 26, 2003 8:07 AM To: [ExchangeList] Subject: [exchangelist] RE: Not able to recover the deleted items. http://www.MSExchange.org/ Hi Ong/Sudhir, I set "DumpsterAlwaysOn" too and it doesn't work for me (for 4 days now). Are you on XP like myself? I remember setting it on my previous wks (Win2K pro) and it works well... but only after a while as it needs time to "sync" to the server i think. Anyone can assist further? Thanks and warm regrds Terry -----Original Message----- From: Sudhir Kaushal [mailto:skaushal@xxxxxxxxx] Sent: Monday, January 13, 2003 7:18 PM To: [ExchangeList] Subject: [exchangelist] RE: Not able to recover the deleted items. http://www.MSExchange.org/ Hi ONG, The registry key " DumpstersAlwaysOn " is already set. And i never press shift delete. My concern is that I should be able to recover the deleted items from "recover deleted items" option till the retention period set on the server ( 3 days in my case ) is over. Dont know why many times i cant recover my mails. Any idea what could be the cause of this? Thanks, Sudhir Kaushal Network Engineer ( Hosted Team ) eGain Communications Pvt. Ltd. Pune.( Nasdaq - EGAN ) Hello - (+91 20) 4222812, (+91 20) 4228607, Ext - 126. -----Original Message----- From: ONG Liang Bu (CSC) [mailto:lbong@xxxxxxxxxx] Sent: Monday, January 13, 2003 4:29 PM To: [ExchangeList] Subject: [exchangelist] RE: Not able to recover the deleted items. http://www.MSExchange.org/ Do you bypass the "Delete Item Folder"? That is you press shift delete. Try set the registry key DumpsterAlwaysOn. Follow this article, http://support.microsoft.com/default.aspx?scid=kb;en-us;178630 It is a very common problem among my users. We have to brief our support staff on this issue. -----Original Message----- From: Sudhir Kaushal [mailto:skaushal@xxxxxxxxx] Sent: Monday, January 13, 2003 6:42 PM To: [ExchangeList] Subject: [exchangelist] Not able to recover the deleted items. http://www.MSExchange.org/ Hi List, May I know why sometimes we cant recover the items from the option " recover deleted items " after deleting from deleted items folder. One option is that it depends on the retention period set on the server, but many times I am not able to recover the items deleted even couple of minutes back. does it depends on the size of the deleted items folder or does the retention period has any size limit for retaining the deleted items? Does anyone has any idea why this happens? Thanks and Regards, Sudhir Kaushal Network Engineer ( Hosted Team ) eGain Communications Pvt. Ltd. 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