RE: No offline address list is available to download.

Take a look at the attached Microsoft articles, they could help.

Question: Did you ever change the default address lists at any time?? because 
if you did you might have a big problem. I had the same events logged after 
changing some of the default address lists and Microsoft recommended a clean 
install of Exchange. They said that you never should change or delete the 
default lists!! so why have the option available in the first place??!!!

Robert

-----Original Message-----
From: Joseph Ledwidge [mailto:joe@xxxxxx]
Sent: woensdag 27 november 2002 17:07
To: [ExchangeList]
Subject: [exchangelist] No offline address list is available to
download.


http://www.MSExchange.org/

When I try to create an offline address list on a client PC I get a sync 
problem the only error message I receive is 

13:12:38 Microsoft Exchange offline address book
13:12:38        0X80004005

I get the following error message on the server when the server attempts to 
create the list.

OALGen encountered error [0x80040402] while calculating this OAL.  This OAL 
will not be available for client download.  

Can anyone tell me what I have to do to fix this problem??

Regards,

Joe Ledwidge,
Systems Manager,
MPI - Metal Powders International,
Main Road,
Tallaght,
Dublin 24.

Phone:          353-1-4131926
Mobile: 353-87-6290870
email:          Joe@xxxxxx


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XADM: Event ID 9127 When Generating Offline Address List      [exch2000kb]
ID: Q286328    CREATED: 22-JAN-2001   MODIFIED: 04-MAR-2001
:

PUBLIC | kberrmsg

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Exchange 2000 Server 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you click Download Address Book on the Synchronization menu in Microsoft
Outlook, no address books are listed. Additionally, when you start the Exchange
System Manager, the offline Address Book is not generated.

The following message is reported in the Windows NT Event Viewer application
log:

   Event ID: 9127
   Event Type: Error
   Event Source: MSExchangeSA
   Event Category: OAL Generator
   Description:
   OALGen encountered error [0x80004005] while calculating the OALs.

CAUSE
=====

This issue can occur if you did not enter a public folder store for the offline
Address Book that it can replicate its contents to. By default, the offline
Address Book replicates its contents to the public folder store of the server on
which it is installed. If the public folder store is removed from the offline
Address Book's replication configuration, then the symptoms that are described
in the preceding section occur.

RESOLUTION
==========

To resolve this issue:

1. Start the Exchange System Manager, click Administrative Groups, and then
   click Folders.

2. Right-click Public Folders, and then click View System Folders.

3. Click to expand the "offline Address Book" object.

4. Click Properties, click the Replication tab, and then verify that a public
   folder store is entered in the "Replicate content to these public stores"
   box.

5. If a public folder store is not listed, click Add, and then enter the
   appropriate public store for the offline Address Book.

6. Click Apply, and then click OK.

7. Click to expand "o=org/cn=addrlists/cn=oabs/cn=Default Offline Address List".

8. Right-click offline Address Book Version 2 and click Properties.

9. Click the Replication tab and verify that a public folder store is entered in
   the "Replicate content to these public stores" box.

10. If a public folder store is not listed, click Add, and then enter the
   appropriate public store for the offline Address Book.

11. Click Apply, and then click OK.


Additional query words: oal oab xcln ol missing 9117 9121 9131 9132 9133 PF 
exch2kp2w

======================================================================
Keywords          : kberrmsg 
Technology        : kbExchangeSearch kbExchange2000Search kbExchange2000Serv
Version           : :
Issue type        : kbprb
================================================================================

XADM: Generation of Offline Address Book Fails on Exchange 2000[exch2000kb]
ID: Q315250    CREATED: 20-DEC-2001   MODIFIED: 11-JUN-2002
:

PUBLIC | kbenv

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Exchange 2000 Server 
-------------------------------------------------------------------------------

IMPORTANT: This article contains information about modifying the registry. 
Before you modify the registry, make sure to back it up and make sure that you 
understand how to restore the registry if a problem occurs. For information 
about how to back up, restore, and edit the registry, click the following 
article number to view the article in the Microsoft Knowledge Base:

   Q256986 Description of the Microsoft Windows Registry

SYMPTOMS
========

In Exchange 2000 Server Service Pack 2 (SP2), when you try to generate an
offline address list that is based on the Global Address List or on any other
existing address list, the list may not be generated. The following information
is recorded in the Application log:

   Event ID: 9108
   Event Type: Information
   Event Source: MSExchangeSA
   Event Category: (13)
   Description: Offline Address List is being generated for \Global Address 
List.

   Event ID: 9126
   Event Type: Error
   Event Source: MSExchangeSA
   Event Category: (13)
   Description: OALGen encountered error [0x80004005] while calculating this 
OAL.
   This OAL will not be available for client download. (\Global Address List)

CAUSE
=====

This behavior can occur if the relevant registry key contains an invalid DS
Server value that is specified with the name of a particular domain
controller/global catalog server. The relevant registry key is:

   H_KEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Exchange Provider

You can use this registry entry on a client computer to load-balance or to
specify which domain controller/global catalog server the Outlook client
connects to. However, if this value is incorrect on an Exchange 2000 Server SP2
computer, generation of an offline address list generation does not succeed.

RESOLUTION
==========

WARNING: If you use Registry Editor incorrectly, you may cause serious problems
that may require you to reinstall your operating system. Microsoft cannot
guarantee that you can solve problems that result from using Registry Editor
incorrectly. Use Registry Editor at your own risk.

To resolve this behavior, delete the DS Server value from the Exchange Provider
key. Make sure that you remove the entire value from the key, not just the value
data. Follow these steps:

1. Start Registry Editor (Regedt32.exe).

2. Locate the DS Server value under the following key in the registry:

   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Exchange Provider

3. Click the DS Server value, click Edit, and then click Delete. Click Yes to
   confirm the deletion.

4. Quit Registry Editor.

Additional query words: GAL

======================================================================
Keywords          : kbenv 
Technology        : kbExchangeSearch kbExchange2000Search kbExchange2000Serv
Version           : :
Issue type        : kbprb
================================================================================

XADM: Cannot Generate an Offline Address List w. Event ID 9126[exch2000kb]
ID: Q318237    CREATED: 13-FEB-2002   MODIFIED: 21-APR-2002
:

PUBLIC | kberrmsg

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Exchange 2000 Server 
-------------------------------------------------------------------------------

SYMPTOMS
========

If you try to generate an offline address list from the global address list or
any other address list that has been created, the offline address list may not
be generated on the Exchange 2000 server. An event ID 9126 error message may be
logged that is similar to:

   Event Type: Error
   Event Source: MSExchangeSA
   Event ID: 9126
   Description:
   OALGen encountered error [0x80004005] while calculating this OAL. This OAL
   will not be available for client download. (\Global Address List)

NOTE: The following event ID 9108 informational message is logged immediately
before the event ID 9126 error message:

   Event Type: Information
   Event Source: MSExchangeSA
   Event ID: 9108
   Description:
   Offline Address List is being generated for \Global Address List.

CAUSE
=====

There are several causes for this issue. These causes include:

 - Exchange 2000 cannot find details, address, or display templates because of
   an incorrect legacyExchangeDN value.

 - During an unsuccessful installation of or removal of Exchange 2000, orphaned
   Display-Templates were left in the following container:

   CN=LostAndFoundConfig,CN=Configuration,DC=Domain,DC=com

RESOLUTION
==========

To resolve this issue:

1. Look for orphaned Display-Templates. To do so, you have to use ADSI Edit.

   WARNING: If you use the ADSI Edit snap-in, the LDP utility, or any other LDAP
   version 3 client and incorrectly modify the attributes of Active Directory
   objects, you can cause serious problems that may require you to reinstall
   Microsoft Windows 2000 Server and/or Microsoft Exchange 2000 Server.
   Microsoft cannot guarantee that problems resulting from the incorrect
   modification of Active Directory object attributes can be solved. Modify
   these attributes at your own risk.

   To look for orphaned Display-Templates:

   a. Start ADSI Edit, and then locate the LostandFoundConfig container in the
      Configuration container:

   CN=LostAndFoundConfig,CN=Configuration,DC=Domain,DC=com

   b. Right-click the orphaned Display-Template, and then click Delete.

   c. After you delete these entries, use Active Directory Sites and Services to
      force replication throughout the domain.

   d. In Exchange System Manager, right-click the Offline Address List, and then
      click Rebuild.

   e. If you still cannot generate the offline address list, proceed to step 2.

2. Check the legacyExchangeDN value:

   a. Start ADSI Edit, and then locate the following container:

   Configuration\Services\Microsoft
   Exchange\<Organization_Name>\Administrative Group\First Administrative
   Group\Servers\<Server_Name>\Microsoft System Attendant

   b. Click Microsoft System Attendant, right-click Microsoft System Attendant,
      and then click Properties.

   c. In the "Select a property to view" list, locate the legacyExchangeDN
      attribute.

   d. Start a second session of ADSI Edit, and then locate the following
      container:

   Configuration\Services\Microsoft
   Exchange\<Organization_Name>\Addressing

      Under the Addressing container, there are three additional containers:

       - Address-Templates

       - Address-Types

       - Display-Templates

   e. Click Address-Templates, right-click Address-Templates, and then click
      Properties.

   f. In the "Select a property to view" list, locate the legacyExchangeDN
      attribute. Compare the value in this field to the legacyExchangeDN of the
      Microsoft system attendant.

   g. If the organization names in the legacyExchangeDN attributes do not match,
      edit the legacyExchangeDN attribute of the Address-Template object in
      order to set the same organization name as in the legacyExchangeDN
      attribute of the system attendant object.

   h. Check the legacyExchangeDN values of the Address-Types and Display
      Templates. If the legacyExchangeDN values do not match, correct them.

   i. In Exchange System Manager, right-click the Offline Address List, and then
      click Rebuild.

MORE INFORMATION
================

To monitor the activity that occurs when the offline address list is rebuilt,
increase the diagnostic logging to maximum on the following object in the
offline address list server properties:

   Service: MSExchangeSA
   Category: OAL Generator

Check the Application event log for events that you can use to troubleshoot
issues with offline address list generation. The sequence of events in the
following table occurs when you try to generate the offline address list.

Source        |  Category       |  Event |  Description 
-----------------------------------------------------------------------------------------------------------------------------------------
MSExchangeAL  |  OAL Generator  |  9106  |  Offline address list generation has 
been started 
              |                 |        |
MSExchangeAL  |  OAL Generator  |  9117  |  OALGen successfully opened a 
connection to the DS which will supply the current address lists
              |                 |        |
MSExchangeAL  |  OAL Generator  |  9121  |  OALGen successfully loaded the 
hierarchy table for (\Global Address Lists) 
              |                 |        |
MSExchangeAL  |  OAL Generator  |  9131  |  OALGen is attempting to open the 
public folder which stores the offline address lists 
              |                 |        |
MSExchangeAL  |  OAL Generator  |  9132  |  OALGen has successfully opened the 
public folder which stores the offline address lists 
              |                 |        |
MSExchangeAL  |  OAL Generator  |  9133  |  OALGen is attempting to create or 
open the sub folder 'OAB Version 2' in the OAL public folder
              |                 |        |
MSExchangeAL  |  OAL Generator  |  9134  |  OALGen successfully created or 
opened the sub folder 'OAB Version 2' in the OAL public folder 
              |                 |        |
MSExchangeAL  |  OAL Generator  |  9122  |  OALGen successfully removed any 
OAL-related public folders which are no longer needed 
              |                 |        |
MSExchangeAL  |  OAL Generator  |  9108  |  Offline Address List is being 
generated for \Global Address List 
              |                 |        |
MSExchangeAL  |  OAL Generator  |  9123  |  OALGen successfully generated 
template files (\Global Address List) 

For additional information about offline address list generation, click the
article number below to view the article in the Microsoft Knowledge Base:

   Q315250 XADM: Your Attempt to Generate an Offline Address List Does Not Work
   and Event 9126 Occurs

Additional query words: exch2kp2w OAB

======================================================================
Keywords          : kberrmsg 
Technology        : kbExchangeSearch kbExchange2000Search kbExchange2000Serv
Version           : :
Issue type        : kbprb
================================================================================

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