RE: New Problem - Connecting to Exchange Server through VPN

  • From: "Knutsen, Vicki" <vickik@xxxxxxxxxxx>
  • To: "[ExchangeList]" <exchangelist@xxxxxxxxxxxxx>
  • Date: Tue, 22 Jun 2004 12:15:59 -0700

Everything looks ok on the VPN end - - cannot see any problems -

But it is very random when it happens - he is able to get out on the internet
fine because he has a high speed connection at least at home (not always when
on the road) - he is logging in fine (it authenticates fine) - sometimes he
will stay connected for hours without a problem - other times he loses
connection every 3-4 minutes - he is using a wireless card to get his
internet connection at his home.  

I am starting to wonder if he is being bogged down by an overload on his ISP
connection at his home (ISP not providing enough bandwidth for the number of
people using their connection in one area? - the reason I am wondering about
this is because it is a high technology area in town and it seems to be most
frequent between business startup and close times during the day - maybe that
is a weird coincidence - but the ISP is Comcast - don't know if anyone else
in Hillsboro, OR has had any problems with that provider?). 

Vicki Knutsen
Information Systems Administrator
Northwest District LCMS - www.nowlcms.org
1-888-693-5267 ext 129



-----Original Message-----
From: Mike Dufoe [mailto:dufoem@xxxxxxxxxxx] 
Sent: Tuesday, June 22, 2004 11:58 AM
To: [ExchangeList]
Subject: [exchangelist] RE: New Problem - Connecting to Exchange Server
through VPN


http://www.MSExchange.org/

I have to agree with Jeff here...when the user starts his VPN connection,
when checking the log for his VPN connection, does the user receive an IP
from his VPN connection?

When he has his VPN connection enabled, he is able to browse the internet at
all?

Do your VPN logs show him logging in ok?



-----Original Message-----
From: Knutsen, Vicki [mailto:vickik@xxxxxxxxxxx] 
Sent: Tuesday, June 22, 2004 2:54 PM
To: [ExchangeList]
Subject: [exchangelist] RE: New Problem - Connecting to Exchange Server
through VPN

http://www.MSExchange.org/

Duke
Still working on the problem - no solution to date 
Microsoft recommended installing Office XP SP1
Unfortunately the Outlook client is already at SP3 so that was not the
solution 
Now they want me to disable all the Win XP startup services and see if that
solves the problem - then add the services back in one at a time- which takes
a considerable amount of time - it restarts the machine every time you do
this - I have not done this yet to see if it solves anything - hoping to work
on it this afternoon


Vicki Knutsen
Information Systems Administrator
Northwest District LCMS - www.nowlcms.org
1-888-693-5267 ext 129



-----Original Message-----
From: Duke [mailto:duke@xxxxxxxxxxxxxxxx] 
Sent: Friday, June 18, 2004 2:58 AM
To: [ExchangeList]
Subject: [exchangelist] RE: New Problem - Connecting to Exchange Serve r
through VPN


http://www.MSExchange.org/

Hi Folks,

What is the outcome of this problem that Vicki was having with the Windows XP
dude.

This was an event I have been tracking and would like to know the final
outcome.

Vicki, did you manage to crack it? If so what did you have to do? Knew you
got a lot of input from lot of folks.

Regards

Duke Jibunoh




-----Original Message-----
From: seabass [mailto:denisedorrance@xxxxxxxxxxx]
Sent: 16 June 2004 15:00
To: [ExchangeList]
Subject: [exchangelist] RE: New Problem - Connecting to Exchange Serve r
through VPN


http://www.MSExchange.org/

Can he access anything other than your exchange server (Internet, etc...)or
is exchange all that you do give him access to?  How many instances of IP
does he have running in network properties?

-----Original Message-----
From: Knutsen, Vicki [mailto:vickik@xxxxxxxxxxx]
Sent: Tuesday, June 15, 2004 6:28 PM
To: [ExchangeList]
Subject: [exchangelist] RE: New Problem - Connecting to Exchange Serve r
through VPN


http://www.MSExchange.org/

His VPN configuration is the same as mine which works perfectly - the only
difference is that he is on Windows XP operating system and I am on Windows
2000 Pro - I should have stuck with Win2K Pro!

Vicki Knutsen
Information Systems Administrator
Northwest District LCMS - www.nowlcms.org
1-888-693-5267 ext 129

Prov 16:9
9       In his heart a man plans his course, but the LORD determines his
steps. (NIV)



-----Original Message-----
From: Jeff.Engle@xxxxxxxx [mailto:Jeff.Engle@xxxxxxxx]
Sent: Tuesday, June 15, 2004 2:26 PM
To: [ExchangeList]
Subject: [exchangelist] RE: New Problem - Connecting to Exchange Serve r
through VPN


http://www.MSExchange.org/

Have him compare his VPN settings with his Co-workers settings.  If he works
OK on the network, but not from VPN, it's not an outlook problem. If his
Co-worker is able to connect with no problems from a location that he can't
and he is unable to connect from any location with VPN, I would suspect his
VPN configuration.

Jeffrey Engle
Senior Network/Telecom Systems Analyst

The idea that Bill Gates has appeared like a knight in shining armor to lead
all his customers out of a mire of technological chaos neatly ignores the
fact that it was he who by peddling second-hand, second-rate technology, led
them all into it in the first place. --Douglas Adams Author, Hitchhiker's
Guide to the Galaxy.

-----Original Message-----
From: Knutsen, Vicki [mailto:vickik@xxxxxxxxxxx]
Sent: Tuesday, June 15, 2004 17:15
To: [ExchangeList]
Subject: [exchangelist] RE: New Problem - Connecting to Exchange Serve r
through VPN

http://www.MSExchange.org/

Jeff
He is not at home
He is at a co-worker's home in Seattle, WA - the co-worker frequently
connects to the VPN through his high speed connection.  We have the same
problem when he tries to connect from his home in Portland with a high speed
comcast provider - on his home network.

Vicki Knutsen
Information Systems Administrator
Northwest District LCMS - www.nowlcms.org
1-888-693-5267 ext 129

Prov 16:9
9       In his heart a man plans his course, but the LORD determines his
steps. (NIV)



-----Original Message-----
From: Jeff.Engle@xxxxxxxx [mailto:Jeff.Engle@xxxxxxxx]
Sent: Tuesday, June 15, 2004 2:10 PM
To: [ExchangeList]
Subject: [exchangelist] RE: New Problem - Connecting to Exchange Serve r
through VPN


http://www.MSExchange.org/

Is he trying to VPN in from home?  If so, does he have a network configured
at home, or is he trying to VPN in from another network?  It might be as
simple as a machine on the network that he's on with the same IP address as
your mail server (assuming that you're using numbers in the private range).

Jeffrey Engle
Senior NT/Network/Telecom Systems Analyst

The idea that Bill Gates has appeared like a knight in shining armor to lead
all his customers out of a mire of technological chaos neatly ignores the
fact that it was he who by peddling second-hand, second-rate technology, led
them all into it in the first place. --Douglas Adams Author, Hitchhiker's
Guide to the Galaxy.

-----Original Message-----
From: Knutsen, Vicki [mailto:vickik@xxxxxxxxxxx]
Sent: Tuesday, June 15, 2004 16:58
To: [ExchangeList]
Subject: [exchangelist] RE: New Problem - Connecting to Exchange Serve r
through VPN

http://www.MSExchange.org/

He is trying to work via the VPN
I disabled the Internet Firewall service in Windows XP so I don't think it is
on - he is a very challenged user so asking him to check it while he is on
the road doesn't work. I also tried to make sure that ICS was not on.

Vicki Knutsen
Information Systems Administrator
Northwest District LCMS - www.nowlcms.org
1-888-693-5267 ext 129

Prov 16:9
9       In his heart a man plans his course, but the LORD determines his
steps. (NIV)



-----Original Message-----
From: Mulnick, Al [mailto:Al.Mulnick@xxxxxxxxxx]
Sent: Tuesday, June 15, 2004 1:37 PM
To: [ExchangeList]
Subject: [exchangelist] RE: New Problem - Connecting to Exchange Serve r
through VPN


http://www.MSExchange.org/

Is this workstation on the local network or VPN?  Does the user have any
firewall software loaded locally?

Al

-----Original Message-----
From: Knutsen, Vicki [mailto:vickik@xxxxxxxxxxx]
Sent: Tuesday, June 15, 2004 2:23 PM
To: [ExchangeList]
Subject: [exchangelist] RE: New Problem - Connecting to Exchange Server
through VPN

http://www.MSExchange.org/

Everyone else on our network is able to connect - no one else is getting this
problem - doesn't that seem a little strange - like maybe it is a setting in
Windows XP on the client machine?

Vicki Knutsen
Information Systems Administrator
Northwest District LCMS - www.nowlcms.org
1-888-693-5267 ext 129

Prov 16:9
9       In his heart a man plans his course, but the LORD determines his
steps. (NIV)



-----Original Message-----
From: Dan Morentin [mailto:DanM@xxxxxxxxxxxxxxxxxxxxxxxx]
Sent: Tuesday, June 15, 2004 11:13 AM
To: [ExchangeList]
Subject: [exchangelist] RE: New Problem - Connecting to Exchange Server
through VPN


http://www.MSExchange.org/

DNS could be your issue...all DHCP?, VPN session?, somethings not resolving.,
or bandwidth.....??

-----Original Message-----
From: Knutsen, Vicki [mailto:vickik@xxxxxxxxxxx]
Sent: Tuesday, June 15, 2004 8:15 AM
To: [ExchangeList]
Subject: New Problem - Connecting to Exchange Server through VPN

Has anybody seen an error like this and have any idea what might be going on
with a Win XP machine trying to connect to the Exchange Server and getting
this response?

Outlook keeps blinking in the tray, below, "requesting information" from
server

Task 'Microsoft Exchange Server - Sending' reported error (0x80040115) : 'The
operation could not be completed because you are working offline or because
of an error on the network. Try to connect to the network again, and then
repeat the operation.'



Vicki Knutsen
Information Systems Administrator
Northwest District LCMS - www.nowlcms.org
1-888-693-5267 ext 129


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