RE: New Problem - Connecting to Exchange Serve r through VPN

  • From: "Mulnick, Al" <Al.Mulnick@xxxxxxxxxx>
  • To: "'[ExchangeList]'" <exchangelist@xxxxxxxxxxxxx>
  • Date: Wed, 16 Jun 2004 15:03:04 -0400

If he's running XP Pro, he's not using the same drivers for one. The
application is likely a different version (VPN client) as well.  They are
not the same.  

In XP pro, he has many other options for networking as the question below is
alluding to.  He can have all kinds of options that are different in the IP
stack, he can have a firewall session blocking requests, etc.  Add to that
he has other applications that are running that may be interferring (client
firewalls are famous for being misconfigured).  The VPN client can be
different in the way it sets up the networking.  The list goes on, but VPN
logging should help narrow it down. :)

Al 

-----Original Message-----
From: seabass [mailto:denisedorrance@xxxxxxxxxxx] 
Sent: Wednesday, June 16, 2004 10:00 AM
To: [ExchangeList]
Subject: [exchangelist] RE: New Problem - Connecting to Exchange Serve r
through VPN

http://www.MSExchange.org/

Can he access anything other than your exchange server (Internet, etc...)or
is exchange all that you do give him access to?  How many instances of IP
does he have running in network properties?

-----Original Message-----
From: Knutsen, Vicki [mailto:vickik@xxxxxxxxxxx]
Sent: Tuesday, June 15, 2004 6:28 PM
To: [ExchangeList]
Subject: [exchangelist] RE: New Problem - Connecting to Exchange Serve r
through VPN


http://www.MSExchange.org/

His VPN configuration is the same as mine which works perfectly - the
only difference is that he is on Windows XP operating system and I am on
Windows 2000 Pro - I should have stuck with Win2K Pro!

Vicki Knutsen
Information Systems Administrator
Northwest District LCMS - www.nowlcms.org
1-888-693-5267 ext 129

Prov 16:9
9       In his heart a man plans his course, but the LORD determines his
steps. (NIV)



-----Original Message-----
From: Jeff.Engle@xxxxxxxx [mailto:Jeff.Engle@xxxxxxxx] 
Sent: Tuesday, June 15, 2004 2:26 PM
To: [ExchangeList]
Subject: [exchangelist] RE: New Problem - Connecting to Exchange Serve r
through VPN


http://www.MSExchange.org/

Have him compare his VPN settings with his Co-workers settings.  If he
works OK on the network, but not from VPN, it's not an outlook problem.
If his Co-worker is able to connect with no problems from a location
that he can't and he is unable to connect from any location with VPN, I
would suspect his VPN configuration.

Jeffrey Engle
Senior Network/Telecom Systems Analyst
 
The idea that Bill Gates has appeared like a knight in shining armor to
lead all his customers out of a mire of technological chaos neatly
ignores the fact that it was he who by peddling second-hand, second-rate
technology, led them all into it in the first place. 
--Douglas Adams Author, Hitchhiker's Guide to the Galaxy. 

-----Original Message-----
From: Knutsen, Vicki [mailto:vickik@xxxxxxxxxxx] 
Sent: Tuesday, June 15, 2004 17:15
To: [ExchangeList]
Subject: [exchangelist] RE: New Problem - Connecting to Exchange Serve r
through VPN

http://www.MSExchange.org/

Jeff
He is not at home 
He is at a co-worker's home in Seattle, WA - the co-worker frequently
connects to the VPN through his high speed connection.  We have the same
problem when he tries to connect from his home in Portland with a high
speed comcast provider - on his home network.

Vicki Knutsen
Information Systems Administrator
Northwest District LCMS - www.nowlcms.org
1-888-693-5267 ext 129

Prov 16:9
9       In his heart a man plans his course, but the LORD determines his
steps. (NIV)



-----Original Message-----
From: Jeff.Engle@xxxxxxxx [mailto:Jeff.Engle@xxxxxxxx] 
Sent: Tuesday, June 15, 2004 2:10 PM
To: [ExchangeList]
Subject: [exchangelist] RE: New Problem - Connecting to Exchange Serve r
through VPN


http://www.MSExchange.org/

Is he trying to VPN in from home?  If so, does he have a network
configured at home, or is he trying to VPN in from another network?  It
might be as simple as a machine on the network that he's on with the
same IP address as your mail server (assuming that you're using numbers
in the private range).

Jeffrey Engle
Senior NT/Network/Telecom Systems Analyst
 
The idea that Bill Gates has appeared like a knight in shining armor to
lead all his customers out of a mire of technological chaos neatly
ignores the fact that it was he who by peddling second-hand, second-rate
technology, led them all into it in the first place. 
--Douglas Adams Author, Hitchhiker's Guide to the Galaxy. 

-----Original Message-----
From: Knutsen, Vicki [mailto:vickik@xxxxxxxxxxx] 
Sent: Tuesday, June 15, 2004 16:58
To: [ExchangeList]
Subject: [exchangelist] RE: New Problem - Connecting to Exchange Serve r
through VPN

http://www.MSExchange.org/

He is trying to work via the VPN
I disabled the Internet Firewall service in Windows XP so I don't think
it is on - he is a very challenged user so asking him to check it while
he is on the road doesn't work. I also tried to make sure that ICS was
not on. 

Vicki Knutsen
Information Systems Administrator
Northwest District LCMS - www.nowlcms.org
1-888-693-5267 ext 129

Prov 16:9
9       In his heart a man plans his course, but the LORD determines his
steps. (NIV)



-----Original Message-----
From: Mulnick, Al [mailto:Al.Mulnick@xxxxxxxxxx] 
Sent: Tuesday, June 15, 2004 1:37 PM
To: [ExchangeList]
Subject: [exchangelist] RE: New Problem - Connecting to Exchange Serve r
through VPN


http://www.MSExchange.org/

Is this workstation on the local network or VPN?  Does the user have any
firewall software loaded locally?

Al 

-----Original Message-----
From: Knutsen, Vicki [mailto:vickik@xxxxxxxxxxx] 
Sent: Tuesday, June 15, 2004 2:23 PM
To: [ExchangeList]
Subject: [exchangelist] RE: New Problem - Connecting to Exchange Server
through VPN

http://www.MSExchange.org/

Everyone else on our network is able to connect - no one else is getting
this problem - doesn't that seem a little strange - like maybe it is a
setting in Windows XP on the client machine?

Vicki Knutsen
Information Systems Administrator
Northwest District LCMS - www.nowlcms.org
1-888-693-5267 ext 129

Prov 16:9
9       In his heart a man plans his course, but the LORD determines his
steps. (NIV)



-----Original Message-----
From: Dan Morentin [mailto:DanM@xxxxxxxxxxxxxxxxxxxxxxxx]
Sent: Tuesday, June 15, 2004 11:13 AM
To: [ExchangeList]
Subject: [exchangelist] RE: New Problem - Connecting to Exchange Server
through VPN


http://www.MSExchange.org/

DNS could be your issue...all DHCP?, VPN session?, somethings not
resolving., or bandwidth.....??

-----Original Message-----
From: Knutsen, Vicki [mailto:vickik@xxxxxxxxxxx] 
Sent: Tuesday, June 15, 2004 8:15 AM
To: [ExchangeList]
Subject: New Problem - Connecting to Exchange Server through VPN

Has anybody seen an error like this and have any idea what might be
going on with a Win XP machine trying to connect to the Exchange Server
and getting this response?

Outlook keeps blinking in the tray, below, "requesting information" from
server

Task 'Microsoft Exchange Server - Sending' reported error (0x80040115) :
'The operation could not be completed because you are working offline or
because of an error on the network. Try to connect to the network again,
and then repeat the operation.'



Vicki Knutsen
Information Systems Administrator
Northwest District LCMS - www.nowlcms.org
1-888-693-5267 ext 129


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