Thanks for your support. I'll double check about the hotfixs and other updates like this post-sp3 rollup. I guess was update, but apparently it is not. Thanks, Hermano _____ From: exchangelist-bounce@xxxxxxxxxxxxx [mailto:exchangelist-bounce@xxxxxxxxxxxxx] On Behalf Of Michael B. Smith Sent: Tuesday, April 11, 2006 3:55 PM To: exchangelist@xxxxxxxxxxxxx Subject: [ExchangeList] Re: Message stuck on the mailbox when using apple You should install the latest post-sp3 rollup. Even with that, if a message is very malformed, then the pop service doesn't even try, it dumps it on the floor and you'll have to use OWA or Outlook to delete it. _____ From: exchangelist-bounce@xxxxxxxxxxxxx [mailto:exchangelist-bounce@xxxxxxxxxxxxx] On Behalf Of Hermano JS. Queiroz Sent: Tuesday, April 11, 2006 3:34 PM To: exchangelist@xxxxxxxxxxxxx Subject: [ExchangeList] Re: Message stuck on the mailbox when using apple Exchange 2K Version 6.0 Build 6249.4 Service Pack 3 Thanks, Hermano _____ From: exchangelist-bounce@xxxxxxxxxxxxx [mailto:exchangelist-bounce@xxxxxxxxxxxxx] On Behalf Of Michael B. Smith Sent: Tuesday, April 11, 2006 3:02 PM To: exchangelist@xxxxxxxxxxxxx Subject: [ExchangeList] Re: Message stuck on the mailbox when using apple You up to date with hotfixes and service packs? _____ From: exchangelist-bounce@xxxxxxxxxxxxx [mailto:exchangelist-bounce@xxxxxxxxxxxxx] On Behalf Of Hermano JS. Queiroz Sent: Tuesday, April 11, 2006 11:45 AM To: exchangelist@xxxxxxxxxxxxx Subject: [ExchangeList] Message stuck on the mailbox when using apple Importance: High Hi Everyone, I have a question about a problem with some Apple's users. Sometime the receive messages that keep stuck on the mailbox and there is no way to do any thing. They are not authenticated with the domain, and they are using as client the regular mail from Apple. The message gives us a hard time because it is not able to send or receive message and on the event viewer, I got a lot of POP3 error because of it. I used the outlook express in a PC machine to receive the messages, but has one message that looks like isn't going anywhere, even when I tried to use the OWA. Message number 1 could not be retrieved. Account.'10.10.10.54', Server: '10.10.10.54' Protocol: POP3, Server Response: '-ERR Unrecognized internal error: 0x800cce05', Port: 110, Secure (SSL): No, Server Error: 0X800CCC90, Error Number: 0x800420CD Please, any suggestions or tools or any clue will be more than welcome, because I have been dealing with this for a long time and I tried everything to fix it. Hermano