RE: MS Exchange 2003 backups using Veritas Backup Exec

  • From: "Mario Alvarez" <malvarez@xxxxxxxxxxxx>
  • To: exchangelist@xxxxxxxxxxxxx
  • Date: Tue, 3 Aug 2004 17:24:38 -0600

Thank you. Yes, I've come upon that article a few times in my search for
an answer. I just couldn't figure out how to get the hotfix. Is it
necessary to contact microsoft? Is it going to cost me $$$ just to
download a fix for the problem in their software?

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> Have you looked at this?
> http://support.microsoft.com/default.aspx?kbid=833167
> 
>   _____  
> 
> From: Mario Alvarez [mailto:MAlvarez@xxxxxxxxxxxx] 
> Sent: Monday, August 02, 2004 4:37 PM
> To: [ExchangeList]
> Subject: [exchangelist] MS Exchange 2003 backups using Veritas Backup Exec
> 
> 
> http://www.MSExchange.org/
> 
> Good Afternoon,
>  
> I have been struggling with this problem for a couple of months now. Each
> time I attempt to run a backup on my Exchange server, I get a "timeout"
> error. I have contacted Veritas support and their solutions have not worked.
> They suggested that I contact Microsoft, which I will be doing too.
>  
> The problem seems to be with VSS. Whenever I type the VSSADMIN -List All
> command, I notice that several of the writers are not in the state: [1]
> Stable. Instead, they are [5] Waiting for completion. It seems like
> rebooting the server is the only way to return the writers to status: [1]
> Stable. Is there a reason why I can't get this to work with Exchange 2003? I
> have also tried running a local backup of Exchange using NTBackup and I get
> the following error: Error returned while creating the volume shadow
> copy:800423f4.
>  
> Does anybody have any suggestions as to what I can try to troubleshoot this
> problem? I'm running Exchange 2003 (6.5.6944.0) on Windows Server 2003.
>  
> Mario Alvarez
> MIS Assistant
> Norman's Nursery Inc.
> San Gabriel, CA
> (626) 285-9795 x266
> (818) 681-6686 (cell)
>  
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> <DIV dir=3Dltr align=3Dleft><SPAN class=3D465031923-02082004><FONT =
> face=3DArial=20
> color=3D#0000ff size=3D2>Have you looked at this?</FONT></SPAN></DIV>
> <DIV dir=3Dltr align=3Dleft><SPAN class=3D465031923-02082004><FONT =
> face=3DArial=20
> color=3D#0000ff size=3D2><A=20
> href=3D"http://support.microsoft.com/default.aspx?kbid=3D833167";>http://s=
> upport.microsoft.com/default.aspx?kbid=3D833167</A></FONT></SPAN></DIV><B=
> R>
> <DIV class=3DOutlookMessageHeader lang=3Den-us dir=3Dltr align=3Dleft>
> <HR tabIndex=3D-1>
> <FONT face=3DTahoma size=3D2><B>From:</B> Mario Alvarez=20
> [mailto:MAlvarez@xxxxxxxxxxxx] <BR><B>Sent:</B> Monday, August 02, 2004 =
> 4:37=20
> PM<BR><B>To:</B> [ExchangeList]<BR><B>Subject:</B> [exchangelist] MS =
> Exchange=20
> 2003 backups using Veritas Backup Exec<BR></FONT><BR></DIV>
> <DIV></DIV>http://www.MSExchange.org/<BR>
> <DIV class=3DSection1>
> <P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
> style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">Good=20
> Afternoon,<o:p></o:p></SPAN></FONT></P>
> <P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
> style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
> Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P>
> <P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
> style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">I have been struggling =
> with this=20
> problem for a couple of months now. Each time I attempt to run a backup =
> on my=20
> Exchange server, I get a &#8220;timeout&#8221; error. I have contacted =
> Veritas support and=20
> their solutions have not worked. They suggested that I contact =
> Microsoft, which=20
> I will be doing too.<o:p></o:p></SPAN></FONT></P>
> <P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
> style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
> Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P>
> <P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
> style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">The problem seems to be =
> with VSS.=20
> Whenever I type the VSSADMIN &#8211;List All command, I notice that =
> several of the=20
> writers are not in the state: <B style=3D"mso-bidi-font-weight: =
> normal"><SPAN=20
> style=3D"FONT-WEIGHT: bold; mso-bidi-font-weight: normal">[1] =
> Stable</SPAN></B>.=20
> Instead, they are <B style=3D"mso-bidi-font-weight: normal"><SPAN=20
> style=3D"FONT-WEIGHT: bold; mso-bidi-font-weight: normal">[5] Waiting =
> for=20
> completion</SPAN></B>. It seems like rebooting the server is the only =
> way to=20
> return the writers to status: <B style=3D"mso-bidi-font-weight: =
> normal"><SPAN=20
> style=3D"FONT-WEIGHT: bold; mso-bidi-font-weight: normal">[1] =
> Stable</SPAN></B>.=20
> Is there a reason why I can&#8217;t get this to work with Exchange 2003? =
> I have also=20
> tried running a local backup of Exchange using NTBackup and I get the =
> following=20
> error: <B style=3D"mso-bidi-font-weight: normal"><SPAN=20
> style=3D"FONT-WEIGHT: bold; mso-bidi-font-weight: normal">Error returned =
> while=20
> creating the volume shadow=20
> copy:800423f4</SPAN></B>.<o:p></o:p></SPAN></FONT></P>
> <P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
> style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
> Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P>
> <P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
> style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">Does anybody have any =
> suggestions as=20
> to what I can try to troubleshoot this problem? I&#8217;m running =
> Exchange 2003=20
> (6.5.6944.0) on Windows Server 2003.<o:p></o:p></SPAN></FONT></P>
> <P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
> style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
> Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P>
> <P class=3DMsoAutoSig><B style=3D"mso-bidi-font-weight: normal"><FONT =
> face=3DTahoma=20
> size=3D3><SPAN=20
> style=3D"FONT-WEIGHT: bold; FONT-SIZE: 12pt; FONT-FAMILY: Tahoma; =
> mso-bidi-font-weight: normal; mso-no-proof: yes">Mario=20
> Alvarez<o:p></o:p></SPAN></FONT></B></P>
> <P class=3DMsoAutoSig><FONT face=3DTahoma size=3D2><SPAN=20
> style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Tahoma; mso-no-proof: yes">MIS=20
> Assistant<o:p></o:p></SPAN></FONT></P>
> <P class=3DMsoAutoSig><st1:City><st1:place><FONT face=3DTahoma =
> size=3D2><SPAN=20
> style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Tahoma; mso-no-proof: =
> yes">Norman</SPAN></FONT></st1:place></st1:City><FONT=20
> face=3DTahoma size=3D2><SPAN=20
> style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Tahoma; mso-no-proof: yes">'s =
> Nursery=20
> Inc.<o:p></o:p></SPAN></FONT></P>
> <P class=3DMsoAutoSig><st1:place><st1:City><FONT face=3DTahoma =
> size=3D2><SPAN=20
> style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Tahoma; mso-no-proof: yes">San=20
> Gabriel</SPAN></FONT></st1:City><FONT face=3DTahoma size=3D2><SPAN=20
> style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Tahoma; mso-no-proof: yes">,=20
> </SPAN></FONT><st1:State><FONT face=3DTahoma size=3D2><SPAN=20
> style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Tahoma; mso-no-proof: =
> yes">CA</SPAN></FONT></st1:State></st1:place><FONT=20
> face=3DTahoma size=3D2><SPAN=20
> style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Tahoma; mso-no-proof: =
> yes"><o:p></o:p></SPAN></FONT></P>
> <P class=3DMsoAutoSig><FONT face=3DTahoma size=3D2><SPAN=20
> style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Tahoma; mso-no-proof: yes">(626) =
> 285-9795=20
> x266<o:p></o:p></SPAN></FONT></P>
> <P class=3DMsoAutoSig><FONT face=3DTahoma size=3D2><SPAN=20
> style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Tahoma; mso-no-proof: yes">(818) =
> 681-6686=20
> (cell)<o:p></o:p></SPAN></FONT></P>
> <P class=3DMsoNormal><FONT face=3D"Times New Roman" size=3D3><SPAN=20
> style=3D"FONT-SIZE: =
> 12pt"><o:p>&nbsp;</o:p></SPAN></FONT></P></DIV>--------------------------=
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