RE: HELP: Unable to purge or reconnect mailbox. (P hantom/Ghost Mailbox)

  • From: "Mulnick, Al" <Al.Mulnick@xxxxxxxxxx>
  • To: "'[ExchangeList]'" <exchangelist@xxxxxxxxxxxxx>
  • Date: Fri, 26 Mar 2004 15:15:23 -0500

What happens if you try to move the mailbox back to the original database
(without the user logged in)?  I'm assuming you waited for cache, etc to
take effect.

  _____  

From: Wakelin, Frank [mailto:fwakelin@xxxxxxxxxxxxx] 
Sent: Friday, March 26, 2004 1:55 PM
To: [ExchangeList]
Subject: [exchangelist] HELP: Unable to purge or reconnect mailbox.
(Phantom/Ghost Mailbox)


http://www.MSExchange.org/

We had a problem during a mailbox move process and one mailbox seems to have
been created on the destination server/store but still exists on the source
server/store.  Now attempts to move this mailbox fail (I assume because the
destination mailbox already exists).  The mailbox appears as disconnected
(red X) in ESM with 0 size/items.
 
Attempting to reconnect the mailbox to an account generates the following
error:

"This operation can not be performed because this mailbox was already
reconnected to an existing user."

followed by:

This object has not been replicated to the destination server yet.  Wait for
replication to complete and try again.
Operation: Updating Mailbox Resources on server 'servername'...
ID no: c1031731
Exchange System Manager

Trying to purge the account gives the following error:

"The operation cannot be performed because this mailbox was already
reconnected to an existing user"
ID no: c1038af9
Exchange System Manager

Nothing is logged on the Exchange Server event logs.  The source mailbox is
intact and the user is accessing it from there without a problem.  We would
like to decommision this server (the reason for the move in the first place)
but I can get rid of the phantom mailbox on the new server to move this
mailbox over.  Please help...
  _____  


Frank Wakelin
Network Analyst
direct tel.: 604.640.4096
fax: 604.622.5911
fwakelin@xxxxxxxxxxxxx

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