RE: Exchange/IIS SMTP logs

  • From: "Mulnick, Al" <Al.Mulnick@xxxxxxxxxx>
  • To: "'[ExchangeList]'" <exchangelist@xxxxxxxxxxxxx>
  • Date: Fri, 11 Jun 2004 09:10:48 -0400

John, what else is installed on this server?  Any anti-virus or other
applications?

If every 4th message the message goes somewhere unexpected, I'd look there
first. I'd also look at the messages the user says are being sent for a
pattern to help troubleshoot. Turn up the logging to see what else it going
on (why is X.400 involved?  Is this a mixed environment?).

Finally, once you have located the message (it's in the users outbox
presumably), have them send again and sniff the wire to see what's going on
there an if the message actually ever does leave the machine.  If you have
some questionable apps on the server, it's a good idea to find that out now.

 

-----Original Message-----
From: John Tolmachoff (Lists) [mailto:johnlist@xxxxxxxxxxxxxxxxxxx] 
Sent: Thursday, June 10, 2004 7:24 PM
To: [ExchangeList]
Subject: [exchangelist] RE: Exchange/IIS SMTP logs
Importance: High

http://www.MSExchange.org/

Finally figured it out. Should be in the SMTP log at 23:34. 

Now I have a problem.

Message tracker shows delivered:
SMTP Store Driver: Message submitted from Store
SMTP: Message submitted to Advanced Queuing
SMTP: Started Message Submission to Advanced Queue
SMTP: Message Submitted to Categorizer
SMTP: Message Delivered Locally to remoteuser@xxxxxxxxxxxxxxxx SMTP Store
Drive Submitted Message to MTA Message transferred to
exchange.localdomain.com through X400

Problem is, message never shows up at the smart host, my mail server, which
is the gateway. 3 other earlier messages to the remote user from the same
local user were delivered fine, as seen in the SMTP server logs and on my
SMTP server logs on my e-mail server.

But I can not find this message anywhere, or referenced in any log.

The local sender is of course not at all happy, as this happened 3 times
last week, all to different recipients and on different days. I have not
heard of any other instances. 

Help!

John Tolmachoff
Engineer/Consultant/Owner
eServices For You


> -----Original Message-----
> From: John Tolmachoff (Lists) [mailto:johnlist@xxxxxxxxxxxxxxxxxxx]
> Sent: Thursday, June 10, 2004 4:08 PM
> To: [ExchangeList]
> Subject: [exchangelist] Exchange/IIS SMTP logs
> Importance: High
> 
> http://www.MSExchange.org/
> 
> How I hate the format of these logs.
> 
> If I am trying to find a message delivered outbound at 7:34 PM Eastern 
> Daylight Time (Mississauga) on 06/02/04, (message tracking shows 
> delivered to the SMTP server via X400 at that time) what time am I 
> looking for in
the
> log, and which log, the 06/02/04 log or the 06/01/04 log or the 
> 06/03/04 log?
> 
> John Tolmachoff
> Engineer/Consultant/Owner
> eServices For You
> 
> 
> 
> 
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