RE: Exchange service pack 3 error

  • From: "Oluwaseyi Owoeye" <OOwoeye@xxxxxxxxxxxxxxxxxx>
  • To: "[ExchangeList]" <exchangelist@xxxxxxxxxxxxx>
  • Date: Wed, 31 Jul 2002 09:51:37 +0100

I have come across this exact problem before, and you will have to understand 
the nature of the problem to solve it. 
1. The first thing you should ensure is that it is the account that was used to 
set up exchange that should be used to upgrade to service pack 3, in most cases 
it is usually the administrator account but in your own situation it might be 
different so verify that.
Secondly the reason why you get the inability to connect to the active 
directory error will most likely be because active directory is advertising one 
or more domain controllers that have been decommision and are no longer 
running, unfortunately for you this domain controller host some FSMO roles, 
this roles have to be seized from those machines before the installation can be 
If you still have problems with this issue let me know

-----Original Message-----
From: mgurdal [mailto:mgurdal@xxxxxxxxxxxxxxxxx]
Sent: Tuesday, July 30, 2002 7:19 AM
To: [ExchangeList]
Subject: [exchangelist] Exchange service pack 3 error

Hi guys,


I am having a major problem over here. I want to install exchanged service pack 
3 and it just will not work I don't know why. Whenever I try to install it I 
get this error message saying


The component Microsoft exchange messaging and collaboration services cannot be 
assigned the action update because


- You must be at least an exchange administrator at the administrative group 
level to run update. You must use an account that has been granted the exchange 
administrator role on the current administrative group, or a higher-level role, 
using the exchange administrative delegation wizard.

- Setup is unable to access the windows 2000 active directory

- Failed to contact the schema master server for this active directory forest.



I don't understand why I should be having this error messages because 


1. The machine that I am trying to upgrade to exchange service pack 3 is domain 

2. I am logging on with the administrator account and it is the administrator 
that which I used to install exchange 2000



I would be very grateful if someone would be able to help me with this problem.





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