Hi Kimiagar, I think items showed in ESM includes all elements in user mailbox and subfolders (sent, trash, drafts,...). If I am not wrong I think it includes, not only mails, but also task, appointments and contacts. Can anyone confirm this??? Exchange2003(2-1)+Outlook2003+BES4.0 David Sierra Fernández sieferda@xxxxxxx JCYL Spain -----Mensaje original----- De: kimiagar [mailto:kimiagar1974@xxxxxxxxxxx] Enviado el: miércoles, 22 de febrero de 2006 14:16 Para: [ExchangeList] CC: exchangelist@xxxxxxxxxxxxx Asunto: [exchangelist] Exchange System Manager http://www.MSExchange.org/ Hi All, Could you please tell why there is difference between statistics in items that is shown in Exchange System Manager and One the user's mailbox item. In Exchange System Manager it shows that there are about 40 items but the user just see 2 or 3 new emails. This user checks his mailbox from OWA. Any Help will be greatly appreciated. Kimiagar. __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ------------------------------------------------------ List Archives: http://www.webelists.com/cgi/lyris.pl?enter=exchangelist Exchange Newsletters: http://www.msexchange.org/pages/newsletter.asp ------------------------------------------------------ Visit TechGenix.com for more information about our other sites: http://www.techgenix.com ------------------------------------------------------ You are currently subscribed to this MSExchange.org Discussion List as: sieferda@xxxxxxx To unsubscribe visit http://www.webelists.com/cgi/lyris.pl?enter=exchangelist Report abuse to info@xxxxxxxxxxxxxx