RE: Exchange 5.5 to Exchange 2003 Migration: Global Address List Not Available.

  • From: "Mark Fugatt" <markfu@xxxxxxxxxxxxx>
  • To: "[ExchangeList]" <exchangelist@xxxxxxxxxxxxx>
  • Date: Mon, 2 Jan 2006 21:31:54 -0000

Hi Andrew

 

Did you recreate the users Outlook profiles?, if you did not could you
delete a users Outlook profile and recreate it.

 

I would also like you to increase diagnostics logging for
MSEXCHANGEDSACCESS and MSEXCHANGESA on the Exchange 2003 server, and try
the client operation again, then looking in the Application Log and
report any errors.

 

Mark Fugatt 
Dedicated Supportability Engineer (Exchange) 
Microsoft Limited
Desk:   +44 (0)118 909 5630
Mobile: +44 (0)7966 858108
MSN IM: markfu@xxxxxxxxxxxxxxxxx
Blog: http://blogs.technet.com/mfugatt

Dedicated to proactively supporting Microsoft's enterprise Customers

 

________________________________

From: Andrew Hancock [mailto:Andrew.Hancock@xxxxxxxxxxxxxxxxxxxxxxx] 
Sent: 02 January 2006 20:37
To: [ExchangeList]
Subject: [exchangelist] RE: Exchange 5.5 to Exchange 2003 Migration:
Global Address List Not Available.

 

http://www.MSExchange.org/

Mark

 

Thanks for the reply.

 

The only error message that users observe, is Global Address List not
available when they select To: in Microsoft Outlook 2000, and Bookmark
not valid.

 

Mail delivery is working correctly, but there appears to be an issue
with 2003 Outlook 2000/XP clients contacting the Global Catalogue server
for name lookup.

 

Regards

 

Andrew

 

-----Original Message-----
From: Mark Fugatt [mailto:markfu@xxxxxxxxxxxxx] 
Sent: 02 January 2006 19:42
To: [ExchangeList]
Subject: [exchangelist] RE: Exchange 5.5 to Exchange 2003 Migration:
Global Address List Not Available.

 

http://www.MSExchange.org/

Andrew

 

What exactly do the migrated users see, do they receive any errors?

 

If you could provide more info it would help troubleshoot the problem.

 

Mark Fugatt 
Dedicated Supportability Engineer (Exchange) 
Microsoft Limited
Desk:   +44 (0)118 909 5630
Mobile: +44 (0)7966 858108
MSN IM: markfu@xxxxxxxxxxxxxxxxx
Blog <mailto:markfu@xxxxxxxxxxxxxxxxx%0bBlog> :
http://blogs.technet.com/mfugatt

Dedicated to proactively supporting Microsoft's enterprise Customers

 

________________________________

From: Andrew Hancock [mailto:Andrew.Hancock@xxxxxxxxxxxxxxxxxxxxxxx] 
Sent: 02 January 2006 18:17
To: [ExchangeList]
Subject: [exchangelist] Exchange 5.5 to Exchange 2003 Migration: Global
Address List Not Available.

 

http://www.MSExchange.org/

We have a complete copy of our infrastructure in our test lab, three
DCs, single Exchange 5.5 server, and we have been completing a migration
from Exchange 5.5 (single server, single organization) to Exchange 2003,
everything appears okay, BUT users mailboxes that have been migrated
from Exchange 5.5 to Exchange 2003 servers no longer have access to the
Global Address List when using Outlook 2000 or Outlook XP client.

 

Outlook Web Access and Outlook Mobile Access clients work correctly.

 

We have checked MAPI, RPC communication, enabled diagnostic logging,
checked the Global Catalog servers, checked the DCs, checked
replication, but still cannot find a reason for why this is occurring?

 

Could anyone else think of anything else we should check?

 

Regards

 

Andrew

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