[ExchangeList] Re: Exchange 2003 Sp2 Error 9175 and 1005

You are couple revisions behind on your store.exe. Run windows update to get 
the latest Exchange security patch released last month. See if this helps.
 
Your store.exe
store.exe, version 6.5.7638.2
 
DST 2007 Store.exe
Store.exe        6.5.7651.61    
 
latest 6.5.7652.24
 http://www.microsoft.com/technet/security/bulletin/ms07-026.mspx

 
________________________________

From: exchangelist-bounce@xxxxxxxxxxxxx on behalf of Dave stevens
Sent: Fri 6/29/2007 11:39 AM
To: exchangelist@xxxxxxxxxxxxx
Subject: [ExchangeList] Re: Exchange 2003 Sp2 Error 9175 and 1005


Now this,
 
 
The IS just crash again. find error below. Not quite sure what to make of this. 
Any suggestions please
 
Event Type: Error
Event Source: MSExchangeIS
Event Category: General 
Event ID: 9659
Date:  29/06/2007
Time:  15:09:00
User:  N/A
Computer: EXCH03
Description:
The Microsoft Exchange Information Store encountered an unexpected exception 
0xC0000005 at address 7C57B5D8 while processing a request for user besadmin. 
For more information, click http://www.microsoft.com/contentredirect.asp. 
Data:
0000: 45 00 63 00 44 00 6f 00   E.c.D.o.
0008: 52 00 70 00 63 00 45 00   R.p.c.E.
0010: 78 00 74 00 00 00         x.t...  

 
Event Type: Error
Event Source: Microsoft Exchange Server
Event Category: None
Event ID: 1000
Date:  29/06/2007
Time:  15:09:06
User:  N/A
Computer: EXCH03
Description:
Faulting application store.exe, version 6.5.7638.2, stamp 434353c1, faulting 
module kernel32.dll, version 5.0.2195.7099, stamp 4498ec9e, debug? 0, fault 
address 0x0000b5d8. 
Data:
0000: 41 00 70 00 70 00 6c 00   A.p.p.l.
0008: 69 00 63 00 61 00 74 00   i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00   i.o.n. .
0018: 46 00 61 00 69 00 6c 00   F.a.i.l.
0020: 75 00 72 00 65 00 20 00   u.r.e. .
0028: 20 00 73 00 74 00 6f 00    .s.t.o.
0030: 72 00 65 00 2e 00 65 00   r.e...e.
0038: 78 00 65 00 20 00 36 00   x.e. .6.
0040: 2e 00 35 00 2e 00 37 00   ..5...7.
0048: 36 00 33 00 38 00 2e 00   6.3.8...
0050: 32 00 20 00 34 00 33 00   2. .4.3.
0058: 34 00 33 00 35 00 33 00   4.3.5.3.
0060: 63 00 31 00 20 00 69 00   c.1. .i.
0068: 6e 00 20 00 6b 00 65 00   n. .k.e.
0070: 72 00 6e 00 65 00 6c 00   r.n.e.l.
0078: 33 00 32 00 2e 00 64 00   3.2...d.
0080: 6c 00 6c 00 20 00 35 00   l.l. .5.
0088: 2e 00 30 00 2e 00 32 00   ..0...2.
0090: 31 00 39 00 35 00 2e 00   1.9.5...
0098: 37 00 30 00 39 00 39 00   7.0.9.9.
00a0: 20 00 34 00 34 00 39 00    .4.4.9.
00a8: 38 00 65 00 63 00 39 00   8.e.c.9.
00b0: 65 00 20 00 66 00 44 00   e. .f.D.
00b8: 65 00 62 00 75 00 67 00   e.b.u.g.
00c0: 20 00 30 00 20 00 61 00    .0. .a.
00c8: 74 00 20 00 6f 00 66 00   t. .o.f.
00d0: 66 00 73 00 65 00 74 00   f.s.e.t.
00d8: 20 00 30 00 30 00 30 00    .0.0.0.
00e0: 30 00 62 00 35 00 64 00   0.b.5.d.
00e8: 38 00 0d 00 0a 00         8.....  



Dave stevens <london31uk@xxxxxxxxx> wrote:

        I do get a 7031 event. see below. I am probably going to have to run 
thru some of your suggestions as well
         
        Event Type: Error
        Event Source: Service Control Manager
        Event Category: None
        Event ID: 7031
        Date:  28/06/2007
        Time:  04:57:59
        User:  N/A
        Computer: Exch03
        Description:
        The Microsoft Exchange Information Store service terminated 
unexpectedly.  It has done this 1 time(s).  The following corrective action 
will be taken in 60000 milliseconds: Restart the service. 
        
        
        James Chong <jchong@xxxxxxxxxxxx> wrote:

                Is the service crashing or stopping gracefully? If crashing, 
there should be some debug info, your events logs system should give you some 
indication if it's crashing or stopping gracefully events 7031. For grins run 
Ntbackup tonight instead of Symantec. Anything in the Symantec logs? Also set 
diagnostic logging for dsaccess, let's see if your Exchange box is having 
issues communicating with your DCs.
                 
                You also mentioned that when this happens IS fails to recover. 
                 
                Start run drwtsn32 -i
                Start run drwtsn32
                Check dump symbol table, Dump all threads, Append to existing 
log file, Create crash dump. Not where the dump file is created. When you start 
the IS service and crashes check to see if the dump file is generated. 
                 
                 
                James Chong (MVP) 
                MCSE | M+, S+, MCTS, Security+ 
                msexchangetips.blogspot.com
                 
                
________________________________

                From: exchangelist-bounce@xxxxxxxxxxxxx 
[mailto:exchangelist-bounce@xxxxxxxxxxxxx] On Behalf Of Dave stevens
                Sent: Wednesday, June 27, 2007 10:05 AM
                To: exchangelist@xxxxxxxxxxxxx
                Subject: [ExchangeList] Re: Exchange 2003 Sp2 Error 9175 and 
1005
                 
                Well most of the time when this error is logged is during the 
full backup. So we set service recovery to restart of failuer twice. Not quite 
sure if that is working as we come in the morning to meet the service down.
                We are currently using symantec backup exec 10.0d.
                Nothing else in the logs besides this.
                 
                Ta
                Dave
                
                James Chong <jchong@xxxxxxxxxxxx> wrote:

                        Your IS stops during backups? Can you describe fails to 
recover? You mean during backup process or it is currently down? What backup 
software are you using? Anything else in the logs besides that?
                         
                         
                        James Chong
                        Sr. Systems Engineer
                        InPhonic, Inc.
                        10805 Parkridge Blvd.
                        Reston, VA 20191
                        O (703) 657-4612
                        C (703) 863-1483
                        
________________________________

                        From: exchangelist-bounce@xxxxxxxxxxxxx 
[mailto:exchangelist-bounce@xxxxxxxxxxxxx] On Behalf Of Dave stevens
                        Sent: Tuesday, June 26, 2007 11:16 AM
                        To: exchangelist@xxxxxxxxxxxxx
                        Subject: [ExchangeList] Exchange 2003 Sp2 Error 9175 
and 1005
                         
                        Hi Guys,
                         
                        We  been having this error for so,etime now, and it is 
driving me crazy. 
                         
                        Not quite sure what it is, but we seem to get this 
during our full backups, The problem is that the IS falls over and fails to 
recover. I am now thinking of going down the route of a total exchange rebuild 
cos this is getting pretty critical, and I do not seem to be getting thr right 
pointers to the problem. MS resolution is very vague and unhelpful. Maybe 
someone can advice on the error below.
                         
                         
                        Event Type: Error
                        Event Source: MSExchangeSA
                        Event Category: MAPI Session 
                        Event ID: 9175
                        Date:  26/06/2007
                        Time:  07:45:32
                        User:  N/A
                        Computer: EXCH003
                        Description:
                        The MAPI call 'OpenMsgStore' failed with the following 
error: 
                        The Microsoft Exchange Server computer is not 
available.  Either there are network problems or the Microsoft Exchange Server 
computer is down for maintenance.
                        The MAPI provider failed.
                        Microsoft Exchange Server Information Store
                        ID no: 8004011d-0526-00000000 
                        For more information, click 
http://www.microsoft.com/contentredirect.asp. 
                         
                         
                        Thanks
                        Dave
                          
                        
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