You should not be scanning the m drive or the exchange folders with NAV. You have corrupted your mailstore. It will have to be restored friom backup. Steve -----Original Message----- From: Jules Birch [mailto:jules.birch@xxxxxxxxxxxxx] Sent: Tuesday, January 04, 2005 7:27 PM To: [ExchangeList] Subject: [exchangelist] Exchange 2000 could not start information store http://www.MSExchange.org/ Hi I have a problem with Exchange Server 2000. It appears that there was a virus attack by a virus named W32.EVAMAN. The Norton anti virus software seemed to have done something and now the Information store does not load. I have checked that there is free space on the Exchange drive (there is 732MBy) and that the PRIV1.EDB and STM files are only taking up around 2 Gby When the Exchange services start up they take a long time and eventually fail with error code 1053 "Could not start Exchange Information store on Local Computer" The application Event log is full to overflowing with messages. The most common message is:- The description for Event ID ( 9074 ) in Source ( MSExchangeSA ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: 3f0. I have run ESEUTIL with the /g option. I have noticed that there are 2 files named E00 in the MDBDATA folder. One of them is labelled as "Recovered File Fragment" and is 8Kbytes in size in Windows Explorer and the is 5120KB in size. I suspect that these files may be the cause of the problem. Is there any method of troubleshooting whether this is the cause of the problem and of correcting the error? Best regards Jules Birch ------------------------------------------------------ List Archives: http://www.webelists.com/cgi/lyris.pl?enter=exchangelist Exchange Newsletters: http://www.msexchange.org/pages/newsletter.asp Exchange FAQ: http://www.msexchange.org/pages/larticle.asp?type=FAQ ------------------------------------------------------ Other Internet Software Marketing Sites: World of Windows Networking: http://www.windowsnetworking.com Leading Network Software Directory: http://www.serverfiles.com No.1 ISA Server Resource Site: http://www.isaserver.org Windows Security Resource Site: http://www.windowsecurity.com/ Network Security Library: http://www.secinf.net/ Windows 2000/NT Fax Solutions: http://www.ntfaxfaq.com ------------------------------------------------------ You are currently subscribed to this MSEXchange.org Discussion List as: ExchangeMailingList@xxxxxxxxxx To unsubscribe visit http://www.webelists.com/cgi/lyris.pl?enter=exchangelist Report abuse to listadmin@xxxxxxxxxxxxxx This E-Mail is confidential. It is not intended to be read, copied, disclosed or used by any person other than the recipient named above. Unauthorised use, disclosure, or copying is strictly prohibited and may be unlawful. Optimum IT Solutions Ltd disclaims any liability for any action taken in connection of this E-Mail. The comments or statements expressed in this E-Mail are not necessarily those of Optimum IT Solutions Ltd or its subsidiaries or affiliates. administrator@xxxxxxxxxx