RE: Email Groups and Users

  • From: "Katherine Coombs" <katherinec@xxxxxxxxxxx>
  • To: "[ExchangeList]" <exchangelist@xxxxxxxxxxxxx>
  • Date: Tue, 16 Nov 2004 14:09:24 +0800

Hi Andrew,

The way that I usually see it done is that there is a mailbox for a
dummy user, whose email is support@xxxxxxxxxxxx  User1, User2, and User3
would have "Send As" rights (and generally Full Mailbox Access, too)
over this mailbox.

That way they are able to open the Support mailbox within Outlook, view
emails sent to this mailbox, and reply as Support@xxxxxxxxxxxx

They may want to open this mailbox as their primary mailbox to make sure
that emails sent from them appear in Support's Sent Items.

Cheers,
Katherine Coombs 

-----Original Message-----
From: Andrew English [mailto:andrew@xxxxxxxxxxxxxxxxxxxxxx] 
Sent: Tuesday, 16 November 2004 4:41 PM
To: [ExchangeList]
Subject: [exchangelist] Email Groups and Users

http://www.MSExchange.org/

I have a question about email groups and users. 

I am sure you are all aware that tech companies have a
support@xxxxxxxxxxxxxxxx email address which is shared amongst several
users, and when they reply back you receive an email from
support@xxxxxxxxxxxxxxxx not the user themselves. 

I am wondering if there is anyway to setup Exchange to do the following:

Support@xxxxxxxxxxx (group)
 - user1@xxxxxxxxxx
 - user2@xxxxxxxxxxx
 - user3@xxxxxxxxxxx

When either of the users respond to the email which comes in to
support@xxxxxxxxxxx  the return email has the user name of the support
group and not the user who sent it?

Andrew


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