RE: Email Attachments Won't Open

  • From: "Elias, Delores" <delias@xxxxxxxxxx>
  • To: "'[ExchangeList]'" <exchangelist@xxxxxxxxxxxxx>
  • Date: Tue, 14 Jan 2003 11:24:41 -0500

Yes, they do.  I was rushing when I sent the first email, so let me be more
explicit now.  What actually happens is when a message has an attachment,
they can't open it at all.  Therefore, you don't even have a chance to save
the file anywhere.  The hourglass sits on the screen forever and when you go
to task manager it says that it's not responding.  Sorry if I misled anyone,
I was in a hurry.

-----Original Message-----
From: Mike Dufoe [mailto:dufoem@xxxxxxxxxxx]
Sent: Tuesday, January 14, 2003 11:07 AM
To: [ExchangeList]
Subject: [exchangelist] RE: Email Attachments Won't Open


http://www.MSExchange.org/

So I take it that these users have Word and Excel on their system.

If they save the file within the email to their HD, can they open it then?

Mike

-----Original Message-----
From: Elias, Delores [mailto:delias@xxxxxxxxxx]
Sent: Tuesday, January 14, 2003 10:45 AM
To: [ExchangeList]
Subject: [exchangelist] RE: Email Attachments Won't Open


http://www.MSExchange.org/

They're usually Word and Excel documents.  It happens with internal and
internet mail.

-----Original Message-----
From: Mike Dufoe [mailto:dufoem@xxxxxxxxxxx]
Sent: Tuesday, January 14, 2003 10:55 AM
To: [ExchangeList]
Subject: [exchangelist] RE: Email Attachments Won't Open


http://www.MSExchange.org/

What type of attachments are they?

Mike

-----Original Message-----
From: Elias, Delores [mailto:delias@xxxxxxxxxx]
Sent: Tuesday, January 14, 2003 10:36 AM
To: [ExchangeList]
Subject: [exchangelist] Email Attachments Won't Open


http://www.MSExchange.org/

Good Morning

I have a couple of users who cannot open email attachments.  I searched MS
KB and found an article that suggested renaming some dat files.  We've tried
that but it hasn't helped.  Has anyone else experienced this?  Does anyone
know of a solution for it?

TIA

Delores
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