Hi, I have an Ex2k3 server and this may well be an Outlook 2003 question more than a Ex2k3 question, but here goes ... An Outlook 2003 user is configured with an IMAP user account, and it seems to be working fine. Up until yesterday, he was storing his emails in folders, creating new folders, etc. without any problem. The folder tree was visible and could be expanded and traversed when he clicked on the "Inbox" and the plus sign and was functioning as expected. Then he did something (not sure what) and he cannot see his IMAP folders anymore in Outlook 2003. But he can see all the folders in OWA, i.e. they were definiteley not deleted, and they are all intact on the server. In Outlook 2003, under "Tools", "Email Accounts", "Change", "More Settings", "Advanced" tab, the "Root folder path" is set to a blank. He thinks he played with setting, and saw a message saying "purging all folders or something" and from then on he has been unable to see these IMAP folders in Outlook 2003 but can see them in OWA. He says this setting was blank to begin with anyway. Any suggestions on how to let him see the folders again? In "Tools" and "IMAP Folders" (after clicking on "Inbox") I have tried unchecking the setting for "When displaying hierarchy in Outlook, show only subscribed folders" and no luck. TIA! Mike.