Displaying IMAP folders under Outlook 2003

  • From: "A. Michael Salim" <msalim@xxxxxxxxxxxx>
  • To: "[ExchangeList]" <exchangelist@xxxxxxxxxxxxx>
  • Date: Wed, 19 Nov 2003 13:52:43 -0500 (EST)


I have an Ex2k3 server and this may well be an Outlook 2003 question more
than a Ex2k3 question, but here goes ...

An Outlook 2003 user is configured with an IMAP user account, and it seems
to be working fine.  Up until yesterday, he was storing his emails in
folders, creating new folders, etc. without any problem.  The folder tree
was visible and could be expanded and traversed when he clicked on the
"Inbox" and the plus sign and was functioning as expected.

Then he did something (not sure what) and he cannot see his IMAP folders
anymore in Outlook 2003.  But he can see all the folders in OWA, i.e. they
were definiteley not deleted, and they are all intact on the server.

In Outlook 2003, under "Tools", "Email Accounts", "Change", "More
Settings", "Advanced" tab, the "Root folder path" is set to a blank.  He
thinks he played with setting, and saw a message saying "purging all
folders or something" and from then on he has been unable to see these
IMAP folders in Outlook 2003 but can see them in OWA.  He says this
setting was blank to begin with anyway.

Any suggestions on how to let him see the folders again?  In "Tools" and
"IMAP Folders" (after clicking on "Inbox") I have tried unchecking the
setting for "When displaying hierarchy in Outlook, show only subscribed
folders" and no luck.


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