[ExchangeList] Re: Contacts disappearing in public folder

  • From: Albert Charron <acharron@xxxxxxxxxxxxx>
  • To: "'exchangelist@xxxxxxxxxxxxx'" <exchangelist@xxxxxxxxxxxxx>
  • Date: Wed, 1 Oct 2008 11:57:53 -0400

http://www.msexchange.org
-------------------------------------------------------Ok. Let's try to give a 
picture of the setup...

There is only one exchange server, running all the services and spam filtering 
(the one from Exchange, and GFI MailEssentials as a second layer, on the 
incoming mails only). The only time the server was set to replicate something 
was when it was setup to transfer the data from the old machine. I will 
double-check the replication settings for that folder to ensure this isn't the 
problem.

I wasn't able to pinpoint what can cause the issue. It seems to be random 
(which I think makes it harder to diagnose). The clients and the server are on 
the same network. The server is on a Gigabit Ethernet port while the 
workstations are on Fast Ethernet (100Base-T), all connected on the same switch 
(unmanaged).

The event logs don't show anything suspicious either.

It is definitely a possibility that the problem is caused by some users 
(salesmen use to sync their blackberries with that contact folder). I will look 
at that too to ensure that the way they are doing this doesn't break the 
server...

What puzzles me the most, is that this happens only with this folder... There 
are other contact folders in the public folders (used of different groups) and 
they aren't affected.

Albert

-----Original Message-----
From: exchangelist-bounce@xxxxxxxxxxxxx 
[mailto:exchangelist-bounce@xxxxxxxxxxxxx] On Behalf Of Rick Boza
Sent: Wednesday, October 01, 2008 11:40 AM
To: exchangelist@xxxxxxxxxxxxx
Subject: [ExchangeList] Re: Contacts disappearing in public folder

What's the topology, and especially with regard to public folders?  Is it 
possible you have a replication issue?
Is it repeatable?  Are there specific steps that always cause the issue?
What is the connection (logically and physically) from client to server, and 
what exists between the two?

And of course, the usual questions: Anything in the event logs on the server?  
On the workstation?  On the DC's?

Any chance you can do a network capture between client and server, and watch 
for what is happening when you don't see any items, and what you are seeing 
when you are getting items listed?

Things I would be suspicious of:
Replication of public folder content
Weirdness / corruption in the PF store
Some weird permissions issue causing odd problems
Flaky router blade between clients and server (seen this sort of thing before)
Some user playing games with the data, either intentionally or unintentionally.

Rick
On Wed, Oct 1, 2008 at 11:26 AM, James Chong <jchong@xxxxxxxxxxxxxx> wrote:
http://www.msexchange.org
-------------------------------------------------------Do you observe same 
symptom when testing via owa?


James Chong
Sr. Systems Engineer
Simplexity, LLC.
11130 Sunrise Valley Drive, Suite 300
Reston, VA 20191
O (703) 657-4612
C (703) 863-1483

-----Original Message-----
From: exchangelist-bounce@xxxxxxxxxxxxx 
[mailto:exchangelist-bounce@xxxxxxxxxxxxx] On Behalf Of Albert Charron
Sent: Wednesday, October 01, 2008 9:21 AM
To: exchangelist@xxxxxxxxxxxxx
Subject: [ExchangeList] Contacts disappearing in public folder

http://www.msexchange.org
-------------------------------------------------------Hi. First, let's hope 
you'll understand my problem. English isn't my main language so I'm not sure 
how it will go...

We have an Exchange 2007 SP1 server fully patched, with about 20 users 
connecting to it. This server hosts a contact folder in the public folders so 
users can access the business contacts. From time to time, the contacts don't 
show in the folder. Looks like they are just not displayed, because if we stay 
in this folder for a while (do nothing, just stay there), the contacts are 
starting to reappear... for every user... All the clients are Outlook 2007 
(except 1 machine, which is Outlook 2003). No clients are in cached mode (they 
all use direct connection).

What should I check to find out what's happening, and how to solve this 
annoying issue?

Albert



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