Backup issue with Arcserve2K & Exchange Option

  • From: "Kim Vandegrift" <kim.vandegrift@xxxxxxxxxxxxxxxx>
  • To: exchangelist@xxxxxxxxxxxxx
  • Date: Tue, 17 Sep 2002 11:29:30 -0600

Hi all,

I'm running Arcserve 2000 on a windows 2000 server. 
My exchange server is exchange 2000 and it has the arcserve client
installed as well as the exchange option.

I'm having a problem with Arcserve failing on backing up mailboxes for
users that were deleted.

I get the error E8604 Failed to start backup ...... EC= Exch Exchange
Agent (420) failed to open information store.

I already solved one problem where I had this error for all of the
mailboxes at the brick level. I caused the problem by hiding the exchange
admin acct from the address list.

Is my current problem because I have to wait for the tombstone on the
mailboxes to expire?

Anyone seen this before?



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