[ExchangeList] Re: BESX: Activation Issues

  • From: "Todd Lemmiksoo" <tlemmiksoo@xxxxxxxxxxxx>
  • To: <exchangelist@xxxxxxxxxxxxx>
  • Date: Fri, 16 Apr 2010 22:10:32 -0400

Can this be why the test BB phone the company gave me to setup for BESx access 
can not send emails? I have been fighting this issue for a couple of weeks. 
During with I lost the ability to login to Blackberry Administration Service.
 

________________________________

From: exchangelist-bounce@xxxxxxxxxxxxx on behalf of Howard Rappaport
Sent: Fri 4/16/2010 4:49 PM
To: exchangelist@xxxxxxxxxxxxx
Subject: [ExchangeList] Re: BESX: Activation Issues



Yes, absolutely.  Most carriers offer 2 different BlackBerry service levels.  
One level includes access to BlackBerry Internet Service (BIS) (connected to 
gmail, yahoo, pop3, imap4), and a second level of service includes BIS + BES.  
A device improperly provisioned with a BIS data won't be able to complete a 
wireless Enterprise Activation.  BESX was supposed to allow functionality with 
only the BIS data plan, but Verizon decided they didn't want to play nice and 
force people to have the Enterprise data plan - 
http://www.boygeniusreport.com/2010/03/13/verizon-wireless-to-require-enterprise-level-data-plan-for-besx-access/.

 

Typically the Enterprise plan costs $10 more a month (at least in the US)

 

From: exchangelist-bounce@xxxxxxxxxxxxx 
[mailto:exchangelist-bounce@xxxxxxxxxxxxx] On Behalf Of Todd Lemmiksoo
Sent: Friday, April 16, 2010 4:39 PM
To: exchangelist@xxxxxxxxxxxxx
Subject: [ExchangeList] Re: BESX: Activation Issues

 

What do you mean "proper data plan"? Can a company purchase an improper data 
plan for the BB's it buys.

 

________________________________

From: exchangelist-bounce@xxxxxxxxxxxxx on behalf of Howard Rappaport
Sent: Fri 4/16/2010 4:25 PM
To: exchangelist@xxxxxxxxxxxxx
Subject: [ExchangeList] Re: BESX: Activation Issues

Activating while tethered really should be a last resort (I only use it when 
bulk activating and shipping to people with their own SIM, or in an area 
without proper coverage).  A successful wireless enterprise activation confirms 
that the device is properly functioning, mailbox access is properly configured, 
and provisioned on the carriers network properly.  If you tether and activate 
you can activate even without a proper data plan which will only lead to 
trouble after you hand the device to the end user 30 seconds later.

 

From: exchangelist-bounce@xxxxxxxxxxxxx 
[mailto:exchangelist-bounce@xxxxxxxxxxxxx] On Behalf Of Todd Lemmiksoo
Sent: Friday, April 16, 2010 4:01 PM
To: exchangelist@xxxxxxxxxxxxx
Subject: [ExchangeList] Re: BESX: Activation Issues

 

Are you trying to activate the BB over the wireless network or through your 
network using the Blackberry Administration Service. Better to have the device 
connected to your PC.

 

Todd Lemmiksoo 

________________________________

From: exchangelist-bounce@xxxxxxxxxxxxx on behalf of Gene Sibbs
Sent: Fri 4/16/2010 1:05 PM
To: exchangelist@xxxxxxxxxxxxx
Subject: [ExchangeList] BESX: Activation Issues

Hi All,

 

I picked a failed BESX installation project from some onsite IT guy. I managed 
to clean up the mess and reinstalled BESX from scratch. However, I am running 
into the below technical issue.

 

During enterprise activation, BlackBerry wireless device displays the following 
error: An error has occurred. Please contact your system administrator. 
Activate the device contains an incorrect activation password...yet this is 
correct. I checked with the carrier as well that indeed BES data plan is 
activate.

 

Any pointers on how I can speedily resolve this?

 

Thanks G.

 


 

 

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