[ExchangeList] Re: BESX: Activation Issues

  • From: "Todd Lemmiksoo" <tlemmiksoo@xxxxxxxxxxxx>
  • To: <exchangelist@xxxxxxxxxxxxx>
  • Date: Sun, 18 Apr 2010 08:30:34 -0400

Thanks for the tip. I will check in when I return to the office on Tuesday.

________________________________

From: exchangelist-bounce@xxxxxxxxxxxxx on behalf of Simon Butler
Sent: Sat 4/17/2010 9:46 AM
To: exchangelist@xxxxxxxxxxxxx
Subject: [ExchangeList] Re: BESX: Activation Issues



The first thing I would do is go to the RIM web site and register for a support 
account. 

You can then check whether the devices are enabled for BES or not. 

https://www.blackberry.com/besc/dashboard/

 

RIM call it Enterprise Activation Readiness.

 

If they are NOT enabled for BES, then you can activate them, but it must be a 
tethered activation. That can be either through the Blackberry desktop 
software, or the web browser interface for the BES itself. Over the air 
activation is only possible with the device enabled for BES and the BES data 
subscription from your service provider.

 

If it is enabled for BES, then it could be that the service books need to be 
resent. Primary check is whether you can browse the internet from the device or 
not. 

 

Simon.

 

 

 

--
Simon Butler
MVP: Exchange, MCSE
Sembee Ltd.

e: simon@xxxxxxxxxxxx
w: http://www.sembee.co.uk/
w: http://www.amset.info/

w: http://blog.sembee.co.uk/

Need cheap certificates for Exchange, compatible with Windows Mobile 5.0?
http://CertificatesForExchange.com/ for certificates from just $23.99.
Need a domain for your certificate? http://DomainsForExchange.net/ 

 

Exchange Resources: http://exbpa.com/ 

 

 

 

From: exchangelist-bounce@xxxxxxxxxxxxx 
[mailto:exchangelist-bounce@xxxxxxxxxxxxx] On Behalf Of Todd Lemmiksoo
Sent: 17 April 2010 13:22
To: exchangelist@xxxxxxxxxxxxx
Subject: RE: [ExchangeList] Re: BESX: Activation Issues

 

The story goes like this.......Our wireless provider is NEXTEL. The company 
decided to get Blackberry phones for the 5 sales people. The OPS VP did the 
service plan. I found out when the sales people asked me for the OWA 
information. Then Blackberry came out with BESx and I was asked to install it. 
This I did on our Exchange 2003 server. I then asked if there was a BB phone I 
could test with. Was given one of the sales people's phone that did not like 
it. Have been trying to get the phone to send emails since I activated it over 
the air.

Do I need to call NEXTEL to find out if we have the "Right plan"? Or is there 
another way.

 

________________________________

From: exchangelist-bounce@xxxxxxxxxxxxx on behalf of Howard Rappaport
Sent: Fri 4/16/2010 10:17 PM
To: exchangelist@xxxxxxxxxxxxx
Subject: [ExchangeList] Re: BESX: Activation Issues

Yes, it *could*.

 

From: exchangelist-bounce@xxxxxxxxxxxxx 
[mailto:exchangelist-bounce@xxxxxxxxxxxxx] On Behalf Of Todd Lemmiksoo
Sent: Friday, April 16, 2010 10:11 PM
To: exchangelist@xxxxxxxxxxxxx
Subject: [ExchangeList] Re: BESX: Activation Issues

 

Can this be why the test BB phone the company gave me to setup for BESx access 
can not send emails? I have been fighting this issue for a couple of weeks. 
During with I lost the ability to login to Blackberry Administration Service.

 

 

________________________________

From: exchangelist-bounce@xxxxxxxxxxxxx on behalf of Howard Rappaport
Sent: Fri 4/16/2010 4:49 PM
To: exchangelist@xxxxxxxxxxxxx
Subject: [ExchangeList] Re: BESX: Activation Issues

Yes, absolutely.  Most carriers offer 2 different BlackBerry service levels.  
One level includes access to BlackBerry Internet Service (BIS) (connected to 
gmail, yahoo, pop3, imap4), and a second level of service includes BIS + BES.  
A device improperly provisioned with a BIS data won't be able to complete a 
wireless Enterprise Activation.  BESX was supposed to allow functionality with 
only the BIS data plan, but Verizon decided they didn't want to play nice and 
force people to have the Enterprise data plan - 
http://www.boygeniusreport.com/2010/03/13/verizon-wireless-to-require-enterprise-level-data-plan-for-besx-access/.

 

Typically the Enterprise plan costs $10 more a month (at least in the US)

 

From: exchangelist-bounce@xxxxxxxxxxxxx 
[mailto:exchangelist-bounce@xxxxxxxxxxxxx] On Behalf Of Todd Lemmiksoo
Sent: Friday, April 16, 2010 4:39 PM
To: exchangelist@xxxxxxxxxxxxx
Subject: [ExchangeList] Re: BESX: Activation Issues

 

What do you mean "proper data plan"? Can a company purchase an improper data 
plan for the BB's it buys.

 

________________________________

From: exchangelist-bounce@xxxxxxxxxxxxx on behalf of Howard Rappaport
Sent: Fri 4/16/2010 4:25 PM
To: exchangelist@xxxxxxxxxxxxx
Subject: [ExchangeList] Re: BESX: Activation Issues

Activating while tethered really should be a last resort (I only use it when 
bulk activating and shipping to people with their own SIM, or in an area 
without proper coverage).  A successful wireless enterprise activation confirms 
that the device is properly functioning, mailbox access is properly configured, 
and provisioned on the carriers network properly.  If you tether and activate 
you can activate even without a proper data plan which will only lead to 
trouble after you hand the device to the end user 30 seconds later.

 

From: exchangelist-bounce@xxxxxxxxxxxxx 
[mailto:exchangelist-bounce@xxxxxxxxxxxxx] On Behalf Of Todd Lemmiksoo
Sent: Friday, April 16, 2010 4:01 PM
To: exchangelist@xxxxxxxxxxxxx
Subject: [ExchangeList] Re: BESX: Activation Issues

 

Are you trying to activate the BB over the wireless network or through your 
network using the Blackberry Administration Service. Better to have the device 
connected to your PC.

 

Todd Lemmiksoo 

________________________________

From: exchangelist-bounce@xxxxxxxxxxxxx on behalf of Gene Sibbs
Sent: Fri 4/16/2010 1:05 PM
To: exchangelist@xxxxxxxxxxxxx
Subject: [ExchangeList] BESX: Activation Issues

Hi All,

 

I picked a failed BESX installation project from some onsite IT guy. I managed 
to clean up the mess and reinstalled BESX from scratch. However, I am running 
into the below technical issue.

 

During enterprise activation, BlackBerry wireless device displays the following 
error: An error has occurred. Please contact your system administrator. 
Activate the device contains an incorrect activation password...yet this is 
correct. I checked with the carrier as well that indeed BES data plan is 
activate.

 

Any pointers on how I can speedily resolve this?

 

Thanks G.

 


 

 

Other related posts: