READ: http://www.port3101.org/featured-blackberry-kb-articles/1039-kb04829-error-has-occurred-please-contact-your-system-administrator.htm l From: exchangelist-bounce@xxxxxxxxxxxxx [mailto:exchangelist-bounce@xxxxxxxxxxxxx] On Behalf Of Gene Sibbs Sent: Saturday, April 17, 2010 11:05 AM To: exchangelist@xxxxxxxxxxxxx Subject: [ExchangeList] Re: BESX: Activation Issues I'm doing it is as follows: Add a new user account to the BESX server - Auto Generate and Email Activation Password to a new user. On the Blackberry Device using wireless, I go to (Options > Advanced Options > Enterprise Activation) and type the appropriate email address and activation password that were provided in the activation email. Then select activate. Below error message stick out. Any pointers? _____ From: Howard Rappaport <howie@xxxxxxxxx> To: exchangelist@xxxxxxxxxxxxx Sent: Fri, April 16, 2010 10:25:41 PM Subject: [ExchangeList] Re: BESX: Activation Issues Activating while tethered really should be a last resort (I only use it when bulk activating and shipping to people with their own SIM, or in an area without proper coverage). A successful wireless enterprise activation confirms that the device is properly functioning, mailbox access is properly configured, and provisioned on the carriers network properly. If you tether and activate you can activate even without a proper data plan which will only lead to trouble after you hand the device to the end user 30 seconds later. From: exchangelist-bounce@xxxxxxxxxxxxx [mailto:exchangelist-bounce@xxxxxxxxxxxxx] On Behalf Of Todd Lemmiksoo Sent: Friday, April 16, 2010 4:01 PM To: exchangelist@xxxxxxxxxxxxx Subject: [ExchangeList] Re: BESX: Activation Issues Are you trying to activate the BB over the wireless network or through your network using the Blackberry Administration Service. Better to have the device connected to your PC. Todd Lemmiksoo _____ From: exchangelist-bounce@xxxxxxxxxxxxx on behalf of Gene Sibbs Sent: Fri 4/16/2010 1:05 PM To: exchangelist@xxxxxxxxxxxxx Subject: [ExchangeList] BESX: Activation Issues Hi All, I picked a failed BESX installation project from some onsite IT guy. I managed to clean up the mess and reinstalled BESX from scratch. However, I am running into the below technical issue. During enterprise activation, BlackBerry wireless device displays the following error: An error has occurred. Please contact your system administrator. Activate the device contains an incorrect activation password...yet this is correct. I checked with the carrier as well that indeed BES data plan is activate. Any pointers on how I can speedily resolve this? Thanks G.