[ExchangeList] Re: BESX: Activation Issues

  • From: "Howard Rappaport" <howie@xxxxxxxxx>
  • To: <exchangelist@xxxxxxxxxxxxx>
  • Date: Sat, 17 Apr 2010 18:41:05 -0400

READ:
http://www.port3101.org/featured-blackberry-kb-articles/1039-kb04829-error-has-occurred-please-contact-your-system-administrator.htm
l

 

From: exchangelist-bounce@xxxxxxxxxxxxx 
[mailto:exchangelist-bounce@xxxxxxxxxxxxx] On Behalf Of Gene Sibbs
Sent: Saturday, April 17, 2010 11:05 AM
To: exchangelist@xxxxxxxxxxxxx
Subject: [ExchangeList] Re: BESX: Activation Issues

 

I'm doing it is as follows:

 

Add a new user account to the BESX server - Auto Generate and Email Activation 
Password to a new user. On the Blackberry Device
using wireless, I go to (Options > Advanced Options > Enterprise Activation) 
and type the appropriate email address and activation
password that were provided in the activation email. Then select activate. 

 

Below error message stick out. Any pointers?

  _____  

From: Howard Rappaport <howie@xxxxxxxxx>
To: exchangelist@xxxxxxxxxxxxx
Sent: Fri, April 16, 2010 10:25:41 PM
Subject: [ExchangeList] Re: BESX: Activation Issues

Activating while tethered really should be a last resort (I only use it when 
bulk activating and shipping to people with their own
SIM, or in an area without proper coverage).  A successful wireless enterprise 
activation confirms that the device is properly
functioning, mailbox access is properly configured, and provisioned on the 
carriers network properly.  If you tether and activate
you can activate even without a proper data plan which will only lead to 
trouble after you hand the device to the end user 30
seconds later.

 

From: exchangelist-bounce@xxxxxxxxxxxxx 
[mailto:exchangelist-bounce@xxxxxxxxxxxxx] On Behalf Of Todd Lemmiksoo
Sent: Friday, April 16, 2010 4:01 PM
To: exchangelist@xxxxxxxxxxxxx
Subject: [ExchangeList] Re: BESX: Activation Issues

 

Are you trying to activate the BB over the wireless network or through your 
network using the Blackberry Administration Service.
Better to have the device connected to your PC.

 

Todd Lemmiksoo 

  _____  

From: exchangelist-bounce@xxxxxxxxxxxxx on behalf of Gene Sibbs
Sent: Fri 4/16/2010 1:05 PM
To: exchangelist@xxxxxxxxxxxxx
Subject: [ExchangeList] BESX: Activation Issues

Hi All,

 

I picked a failed BESX installation project from some onsite IT guy. I managed 
to clean up the mess and reinstalled BESX from
scratch. However, I am running into the below technical issue.

 

During enterprise activation, BlackBerry wireless device displays the following 
error: An error has occurred. Please contact your
system administrator. Activate the device contains an incorrect activation 
password...yet this is correct. I checked with the
carrier as well that indeed BES data plan is activate.

 

Any pointers on how I can speedily resolve this?

 

Thanks G.

 


 

 

 

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