The first thing I would do is go to the RIM web site and register for a support account. You can then check whether the devices are enabled for BES or not. https://www.blackberry.com/besc/dashboard/ RIM call it Enterprise Activation Readiness. If they are NOT enabled for BES, then you can activate them, but it must be a tethered activation. That can be either through the Blackberry desktop software, or the web browser interface for the BES itself. Over the air activation is only possible with the device enabled for BES and the BES data subscription from your service provider. If it is enabled for BES, then it could be that the service books need to be resent. Primary check is whether you can browse the internet from the device or not. Simon. -- w: http://blog.sembee.co.uk/ Exchange Resources: http://exbpa.com/ From: exchangelist-bounce@xxxxxxxxxxxxx [mailto:exchangelist-bounce@xxxxxxxxxxxxx] On Behalf Of Todd Lemmiksoo The story goes like this.......Our wireless provider is NEXTEL. The company decided to get Blackberry phones for the 5 sales people. The OPS VP did the service plan. I found out when the sales people asked me for the OWA information. Then Blackberry came out with BESx and I was asked to install it. This I did on our Exchange 2003 server. I then asked if there was a BB phone I could test with. Was given one of the sales people's phone that did not like it. Have been trying to get the phone to send emails since I activated it over the air. Do I need to call NEXTEL to find out if we have the "Right plan"? Or is there another way. From: exchangelist-bounce@xxxxxxxxxxxxx on behalf of Howard Rappaport Yes, it *could*. From: exchangelist-bounce@xxxxxxxxxxxxx [mailto:exchangelist-bounce@xxxxxxxxxxxxx] On Behalf Of Todd Lemmiksoo Can this be why the test BB phone the company gave me to setup for BESx access can not send emails? I have been fighting this issue for a couple of weeks. During with I lost the ability to login to Blackberry Administration Service. From: exchangelist-bounce@xxxxxxxxxxxxx on behalf of Howard Rappaport Yes, absolutely. Most carriers offer 2 different BlackBerry service levels. One level includes access to BlackBerry Internet Service (BIS) (connected to gmail, yahoo, pop3, imap4), and a second level of service includes BIS + BES. A device improperly provisioned with a BIS data won’t be able to complete a wireless Enterprise Activation. BESX was supposed to allow functionality with only the BIS data plan, but Verizon decided they didn’t want to play nice and force people to have the Enterprise data plan - http://www.boygeniusreport.com/2010/03/13/verizon-wireless-to-require-enterprise-level-data-plan-for-besx-access/. Typically the Enterprise plan costs $10 more a month (at least in the US) From: exchangelist-bounce@xxxxxxxxxxxxx [mailto:exchangelist-bounce@xxxxxxxxxxxxx] On Behalf Of Todd Lemmiksoo What do you mean "proper data plan"? Can a company purchase an improper data plan for the BB's it buys. From: exchangelist-bounce@xxxxxxxxxxxxx on behalf of Howard Rappaport Activating while tethered really should be a last resort (I only use it when bulk activating and shipping to people with their own SIM, or in an area without proper coverage). A successful wireless enterprise activation confirms that the device is properly functioning, mailbox access is properly configured, and provisioned on the carriers network properly. If you tether and activate you can activate even without a proper data plan which will only lead to trouble after you hand the device to the end user 30 seconds later. From: exchangelist-bounce@xxxxxxxxxxxxx [mailto:exchangelist-bounce@xxxxxxxxxxxxx] On Behalf Of Todd Lemmiksoo Are you trying to activate the BB over the wireless network or through your network using the Blackberry Administration Service. Better to have the device connected to your PC. Todd Lemmiksoo From: exchangelist-bounce@xxxxxxxxxxxxx on behalf of Gene Sibbs Hi All, I picked a failed BESX installation project from some onsite IT guy. I managed to clean up the mess and reinstalled BESX from scratch. However, I am running into the below technical issue. During enterprise activation, BlackBerry wireless device displays the following error: An error has occurred. Please contact your system administrator. Activate the device contains an incorrect activation password...yet this is correct. I checked with the carrier as well that indeed BES data plan is activate. Any pointers on how I can speedily resolve this? Thanks G.
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