Sounds like the users Outlook data file is corrupt. Delete the user e-mail account in Outlook, close Outlook, then open are recreate the account. Also, make use that Outlook is up to date on service packs and patches. John Tolmachoff MCSE CSSA Engineer/Consultant eServices For You www.eservicesforyou.com -----Original Message----- From: Jeff Adzima [mailto:jeff@xxxxxxxxxxxx] Sent: Wednesday, August 27, 2003 12:31 PM To: [ExchangeList] Subject: [exchangelist] Access Problems http://www.MSExchange.org/ One of my clients(W2K SP4, E2K SP3, 40 workstations all WinXP) users has been having repeated problems logging into the Exchange Server. They can log into the Domain no problem, but when they open Outlook, a login box appears asking for the username, password and exchange server name. The system will not accept their information and denies access to Exchange. I've gone in and reset this users password, but the system still will not allow them access to Exchange. This problem does not happen consistently. Sometimes they get in immediately, sometimes it takes three reboots, sometimes they don't get in all day. Accessing everything else on the domain is not a problem. Can someone point me in the right direction here? Much obliged. Jeff Adzima President Laser Link, Inc. 13057 Poway Road Poway, CA 92064 858-486-8130 858-361-0307 cell http://www.lasrlink.com http://www.zrom.com Affiliate Web Hosting Company A California Certified DVBE ------------------------------------------------------ List Archives: http://www.webelists.com/cgi/lyris.pl?enter=exchangelist Exchange Newsletters: http://www.msexchange.org/pages/newsletter.asp Exchange FAQ: http://www.msexchange.org/pages/larticle.asp?type=FAQ ------------------------------------------------------ Other Internet Software Marketing Sites: Leading Network Software Directory: http://www.serverfiles.com No.1 ISA Server Resource Site: http://www.isaserver.org Windows Security Resource Site: http://www.windowsecurity.com/ Network Security Library: http://www.secinf.net/ Windows 2000/NT Fax Solutions: http://www.ntfaxfaq.com ------------------------------------------------------ You are currently subscribed to this MSExchange.org Discussion List as: johnlist@xxxxxxxxxxxxxxxxxxx To unsubscribe send a blank email to $subst('Email.Unsub')