[etni] Fw: UPP
(*ETNI note - The following message from Devorah Brightly regarding UPP is followed by an official reply from UPP)
----- Original Message ----- From: devoboaz - devoboaz@xxxxxxxxxxx 
Subject: re: UPP
                                              WG”H
Hi to my fellow teachers,
I am so enraged by the service I received at UPP that I just had to let you all know.
I truly believe in supporting the smaller businesses. Though I usually end up ordering my textbooks from eric cohen, I try to support UPP in other ways. Last year, I ordered over one thousand shekels of dictionaries from UPP and I always try to order readers from them.
This summer, I ordered another 500 shekels worth of readers from UPP and I asked specifically if I could return them If they were not suitable for yeshiva boys. The answer was, "Yes." I placed my order and, of course, found some unsuitable romance novels, which I had to return.
Afterwards, as I was leafing through some of the James Bond readers, I found that the “Goldfinger” book featured, as a main character, a woman whose name is so suggestive and vulgar that I’m embarrassed to print it. (You’d do me a big favor if you called UPP yourselves to find out her name.) This wording is unsuitable for any school, much less for a yeshiva.
I called again and was told that UPP is not a library, that they will not exchange the book for me and they don’t want my business because I make too much trouble for them. That is my thanks for trying to help them out!
Well, UPP said I was a troublemaker, so I decided to send this letter out and make even more trouble for them. 

I wish everyone good luck in the coming school year.
Devorah Brightly

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(The following is UPP's reply to Devorah Brightly)

To All Etni Readers,
In response to Ms.Devorah Brightly's letter of complaint regarding the service or lack thereof at UPP, the following is a description of the events.
A number of months ago, Ms. Brightly, an English teacher at a Yeshiva in the North requested a quote for readers and a catalogue. It is important to state that these readers are published by foreign publications. As a result, UPP cannot be responsible for the content, explicit or implicit, conveyed in these books. This means that the responsibility lies totally on the shoulders of teachers who decided to choose readers for their students. After receiving the catalogue, Ms. Brightly took it upon herself to order a number of readers. Unfortunately, books purchased from foreign publications cannot be returned and this fact was made clear prior to Ms. Brightly's purchase.
Despite the company policy at UPP regarding foreign publications, and considering the fact that Ms. Brightly teaches at a Yeshiva, our front desk employee tried to help Ms. Brightly with her plight by bending the rules and gracefully exchanged one of the readers. This in turn, opened up a stream of demands to exchange additional books from the list purchased.
Is the lesson learnt from this unfortunate event that one should not defy company policy by bending the rules in order to please a customer? 

We hope not!

Wishing all of us a successful and fruitful year.

Deena Reved
Marketing Manager - UPP




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