[duxuser] Re: Why should I send Microsoft error reports?

George, having read your message has also given me a very different perspective on why I should send the error reports. I can assure you that Microsoft will be receiving them from me in future.

It is pleasing to read your explanation and I will treat error messages and the opportunity to send them with respect in future rather than thinking of them as just a "nuisance" that no one will be interested in.

Many thanks for taking the time to explain.

Regards

Christine

  At 06:33 PM 17/10/2006, you wrote:


That's the spirit, Kathy!  Be assured the reports that end
up at Duxbury won't be going into any black holes.

I should perhaps have added that because no personal data is
sent with these reports, it is not possible to identify
whose system is experiencing problems.  So if you are
getting a recurring problem, do please also e-mail a report
to Duxbury.

George.

-----Original Message-----
From: duxuser-bounce@xxxxxxxxxxxxx
[mailto:duxuser-bounce@xxxxxxxxxxxxx] On Behalf Of Kathy
Riessen
Sent: 17 October 2006 00:15
To: duxuser@xxxxxxxxxxxxx
Subject: [duxuser] Re: Why should I send Microsoft error
reports?



Thanks for this George
I have always said no, not really knowing what will happen
with the report,
but in future will say yes.
Kathy

-----Original Message-----
From: duxuser-bounce@xxxxxxxxxxxxx
[mailto:duxuser-bounce@xxxxxxxxxxxxx] On
Behalf Of George Bell
Sent: Tuesday, 17 October 2006 5:53 AM
To: duxuser@xxxxxxxxxxxxx
Subject: [duxuser] Why should I send Microsoft error
reports?



So your PC comes up with an error, asking you if you want to
tell Microsoft?  Do you say Yes or No? This has become a
very controversial question world-wide.

The simple answer, is that if you care at all about helping
to solve your problem, the answer should be "Yes".
Especially if you know the developer of your software is a
caring company.  (And if these reports relate to a Microsoft
product, believe me, things really start to fly and jobs,
can be on the line.)

So what happens?

In very simple terms these reports arrive at Microsoft, are
categorised, analysed, and go into a series of "buckets" for
each software developer who has subscribed to the error
reporting process.

Developers such as Duxbury then receive these reports.  And
quite naturally, they start looking at those with the
highest numbers of reports.

As a result, most conscientious developers will deal with
these problems, and usually produce a Service Pack to sort
the problem.  How soon the service pack is released will
depend on many factors which I'll spare detailing for now.

Now what may also come as a surprise is that this process
can actually be a two way process.

For example, a problem may be caused by people using out of
date 3rd party drivers.  If this has been a commonly
diagnosed problem, it is then possible for the developer to
send a message back to you telling you this.

So PLEASE, if you get such an error running DBT, and are
asked if you wish to report this to Microsoft, please say
"YES".

I'm not going to promise any sort of guarantee, other than
to assure you that your contribution can seriously help to
produce more stable software.

(And thanks Karen and Jean for all your reports this way.
Problem identified.)

George Bell



Christine Simpson 

Information Alternatives
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Email:  simpsonc@xxxxxxxxxxxxxx

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