Jo, it is my opinion that the Basic-D just hates that sized paper. I have never gotten good results when trying it. Is there anyway you could use the 11 1/2 by 11 inch paper instead? That has always worked for me. I also am wondering what weight of paper you have. Perhaps it's the light-weight braille paper and is just too thin for the embosser to handle properly. -Alyssa -----Original Message----- From: duxuser-bounce@xxxxxxxxxxxxx [mailto:duxuser-bounce@xxxxxxxxxxxxx] On Behalf Of Jo Taliaferro Sent: Monday, April 06, 2009 9:07 PM To: duxuser@xxxxxxxxxxxxx Subject: [duxuser] I just can't get it right, Duxbury and printer! Hello, I'm having a tough time getting my Duxbury 10.7 software to work with my Basic D braille embosser. I believe that Duxbury is doing a good job of translating my Word document into braille but the Basic D version 3 braille embosser is eating paper! I am translating from Office 97-2003 document into braille grade II. Using 8 and one-half by 11 inch tractor feed paper connected to a USB port on my laptop computer. If anybody who has a Basic D embosser can help me with the configuration of the embosser or tell me how to check for a paper jam, I'd be grateful. I use Windows Xp Home and have a wireless connection if that makes a difference. I downloaded drivers, configured the embosser as directed but the braille paper is not feeding between the rubber rollers and into the printer cabinet. Thanks for your help so far. Jo Taliaferro empowering people to live with their choices * * * * This message is via list duxuser at freelists.org. * To unsubscribe, send a blank message with * unsubscribe * as the subject to <duxuser-request@xxxxxxxxxxxxx>. You may also * subscribe, unsubscribe, and set vacation mode and other subscription * options by visiting //www.freelists.org. The list archive * is also located there. * Duxbury Systems' web site is http://www.duxburysystems.com * * * * * * * This message is via list duxuser at freelists.org. * To unsubscribe, send a blank message with * unsubscribe * as the subject to <duxuser-request@xxxxxxxxxxxxx>. You may also * subscribe, unsubscribe, and set vacation mode and other subscription * options by visiting //www.freelists.org. The list archive * is also located there. * Duxbury Systems' web site is http://www.duxburysystems.com * * *