[duxhelp] Re: Uninstaller problem when 10.5 is NOT installed "over" 10.4

  • From: "Peter Sullivan" <peter@xxxxxxxxxx>
  • To: <duxhelp@xxxxxxxxxxxxx>
  • Date: Mon, 14 Mar 2005 10:14:17 -0500

Joanie,

You're right.  Our uninstallation process is far from working as it should.

We are aware of this, and do intend to fix it sometime.  It's simply a
matter of priority.

- Peter 

-----Original Message-----
From: duxhelp-bounce@xxxxxxxxxxxxx [mailto:duxhelp-bounce@xxxxxxxxxxxxx] On
Behalf Of Joanmarie Diggs
Sent: Friday, March 11, 2005 1:58 PM
To: duxhelp@xxxxxxxxxxxxx
Subject: [duxhelp] Uninstaller problem when 10.5 is NOT installed "over"
10.4

Hi All.  This is not so much a bug as it is something undesirable.  I just
installed SP1 as a trial on a machine where 10.4 is installed.  I followed
this suggestion from the web site:

        Note: Even if you are not eligible for a free update, you can
download and try DBT 10.5 free for 45 days. As with previous releases,
installing "over" an earlier DBT Win is not reversible without reinstalling
from the older media. Therefore, if you think you may wish to revert to the
older version after trying the new one, you may find it more convenient to
install 10.5 to a different directory. 

and installed 10.5 to C:\Duxbury 10.5 and C:\DBTDocs 10.5.  I then wanted to
see if 10.4 would function after 10.5 was removed.  So I went to the Duxbury
program group in my Start Menu and selected uninstall.  At the time, my
brain did not bother to remind me that a shortcut to the uninstaller is not
in the 10.5 program group, so I wound up uninstalling 10.4 instead.  Duh!
Not ideal, but okay.  However, having uninstalled 10.4, there is no longer
an option in the Add/Remove programs dialog box to uninstall 10.5.  I
located the uninstaller in the 10.5 directory, but when I run it I am twice
given the error "Cannot read installation log file," and the uninstaller
terminates.
 
What occurs to me is not that other people will be stupid like I am <grin>,
but that other people will try 10.5, decide that it is worth the upgrade and
uninstall 10.4 on purpose.  Doing so should not make it impossible to
uninstall 10.5.
 
Take care.
Joanie

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