[duxhelp] Re: Slow display with 10.5 and 10.6

  • From: "Peter Sullivan" <peter@xxxxxxxxxx>
  • To: <duxhelp@xxxxxxxxxxxxx>
  • Date: Wed, 14 Feb 2007 17:16:55 -0400

Yves,

No DLL files or system files are replaced.

We will have to continue to look into this problem after the release of DBT
10.6 SR1.

Best Regards,

Peter 

-----Original Message-----
From: duxhelp-bounce@xxxxxxxxxxxxx [mailto:duxhelp-bounce@xxxxxxxxxxxxx] On
Behalf Of Yves DUNAND
Sent: Wednesday, February 14, 2007 12:50 PM
To: duxhelp@xxxxxxxxxxxxx
Subject: [duxhelp] Re: Slow display with 10.5 and 10.6

Hello all,
 
contrary to what I wrote last week, SR1 has not solved the "slow display
problem" on the computer where 10.5 was working fine prior to the
installation of the original 10.6. I mean that the improvement is not as
significant as it had first appeared. So it seems that installing 10.6 has,
on that particular computer, generated a problem that affects both versions.
I've got no idea of WHAT the DBT installation program modifies, apart from
ading keys in the registry, but could it be that a dll or a system file has
been replaced during the installation process ? If the answer is yes, would
it be possible to have a list of those files so as to compare them with
those present on other computers ?
 
Best regards
 
Yves

        ----- Message d'origine ----- 
        De : Peter Sullivan <mailto:peter@xxxxxxxxxx>  
        À : duxhelp@xxxxxxxxxxxxx 
        Envoyé : mardi 6 février 2007 15:45
        Objet : [duxhelp] Re: Slow display with 10.5 and 10.6

        Hello Yves,
        
        This is indeed good news.
        
        DBT is a bit of a slow responder while editing.  We're working on a
new
        editor, and so hope to improve this dramatically at some point.
        
        Unfortunately, DBT 10.6 will be incrementally slower than some
earlier
        versions, if for no other reason than that it records information
used to
        Undo each keystroke as you type.  In other words, DBT 10.6 is in
some sense
        doing twice the work that DBT 10.5 was doing.
        
        Best Regards,
        
        Peter 
        
        -----Original Message-----
        From: duxhelp-bounce@xxxxxxxxxxxxx
[mailto:duxhelp-bounce@xxxxxxxxxxxxx] On
        Behalf Of Yves DUNAND
        Sent: Tuesday, February 06, 2007 6:54 AM
        To: duxhelp@xxxxxxxxxxxxx
        Subject: [duxhelp] Re: Slow display with 10.5 and 10.6
        
        Hello Peter and all,
         
        I am replying on the list to your latest e-mail concerning the
        "slow-display" problem as it may be of some interst to others.
         
        On the computer where the installation of 10.6 had afected the
behavior of
        10.5, upgrading to SR1 has indeed mostly solved the probelm. Display
is not
        quite as immediate as it was previously, but it no longer "freezes"
before
        showing the word that's being written.
         
        We'll install SR1 on other computers running on Windows 2000 where
we have
        encountered that problem ssystematically since 10.5 and will let you
know if
        there is any improvement on those, too.
         
        I'll get back to you in private about yet another problem of
activation àf
        10.6.
         
        Best regards
         
        Yves
        
        ----- Message d'origine ----- 
        De : Peter Sullivan <mailto:peter@xxxxxxxxxx>  
        À : 'Yves DUNAND' <mailto:ydunand@xxxxxxx>  
        Envoyé : jeudi 1 février 2007 18:32
        Objet : RE: [duxhelp] Re: Slow display with 10.5 and 10.6
        
        Hello Yves,
        
        Reinstalling DBT is normally quite simple; I didn't mean to suggest
        otherwise.  However, DBT will allow itself to be activated for 45
        days only
        the first time it is installed.  If you mean to reset that too, then
        I
        suppose that you might be able to do it by reformatting the hard
        drive.
        
        When things do go wrong with installation and removal, it is best to
        check
        on a case-by-case basis what can be done to get things back in
        working
        order.  I don't like to give out general rules for the simple reason
        that I
        don't have any general rules myself.
        
        We do believe that we know what has been the proximate cause of the
        slow
        display problem.  However, the only solution, if we are correct, is
        to
        upgrade to DBT 10.6.  I don't know why installing DBT 10.6 would
        affect DBT
        10.5 in any way.  There is no connection between the two as far as I
        can
        understand, and I've never been a firsthand witness to such a
        connection.
        However, one other customer who has reported a similar problem with
        DBT 10.6
        also reported that DBT 10.5 started acting up at the same time, and
        would
        not behave even after both versions were removed and reinstalled.  I
        cannot
        explain that observation.  However, I can tell you that this
        customer has
        been satisfied with a revision that we are including in DBT 10.6
        SR1.
        
        Best Regards,
        
        Peter
        
        -----Original Message-----
        From: Yves DUNAND [mailto:ydunand@xxxxxxx] 
        Sent: Thursday, February 01, 2007 12:03 PM
        To: Peter Sullivan
        Subject: Re: [duxhelp] Re: Slow display with 10.5 and 10.6
        
        Hello Peter,
        
        It seems indeed that something went wrong when we tried to install
        and
        activate 10.6 on that computer. It is precisely because we noticed
        that 10.5
        , which was working fine until then, was affected by the
        "slow-display
        misbehavior", that we decided to deactivate and disinstall 10.6 to
        get back
        to square one. Unfortunately, in doing so, 10.5 got deactivated too
        and we
        received a DBT "Remove Code - don't delete.txt" file (se
        attachment). We
        sent it to the address you gave us and after receiving a reply sayng
        to try
        again, we got an error message which we sent back to that address. 
        
        On the other hand, do you mean that if anything goes wrong during
        the
        installation of DBT, there is no way of reinstalling it, except
        reformating
        your hard disk ?
        
        Last but not least : you wrote that you are hoping to have that
        "slow-display" problem fixed for SR1 ; does it mean that you have
        some clues
        as to what may be causing it or as to how to minimize the risks with
        current
        versions ?
        
        Best regards 
        
        Yves
        
        ----- Message d'origine ----- 
        De : Peter Sullivan <mailto:peter@xxxxxxxxxx>  
        À : duxhelp@xxxxxxxxxxxxx 
        Envoyé : mercredi 31 janvier 2007 13:55
        Objet : [duxhelp] Re: Slow display with 10.5 and 10.6
        
        
        Yves,
        
        I am familiar with the "slow display" problem, though I've never
        seen it
        myself.
        
        Nevertheless, it has been my belief that we've fixed this for DBT
        10.6 SR1.
        This is on of the principle reasons that I am endeavoring to get
        this
        software shipping soon.
        
        I've never known removal of DBT 10.6 to deactivate DBT 10.5.  And,
        in truth,
        I'm not even sure how it could do so.  The installer for DBT 10.6
        does not
        contain any of the data that would be required to deactivate DBT
        10.5.
        
        Once either DBT 10.5 or DBT 10.6 has been installed and removed, it
        cannot
        again be installed for a 45-day trial period.  This precludes
        starting over
        "from scratch" in some sense.  Also, if you remove either DBT 10.5
        or DBT
        10.6 at a time when your internet connection (or ours) is not
        available,
        then activating again after re-installation may be a problem.  There
        should
        be a file placed on your desktop when this happens.  You should send
        the
        file to activation@xxxxxxxxxx to have the problem resolved.
        However, other
        than these two issues, I'm not aware of any other impediment to
        software
        removal and re-installation with either version.
        
        Best Regards,
        
        Peter
        
        -----Original Message-----
        From: duxhelp-bounce@xxxxxxxxxxxxx
        [mailto:duxhelp-bounce@xxxxxxxxxxxxx] On
        Behalf Of Yves DUNAND
        Sent: Wednesday, January 31, 2007 5:07 AM
        To: duxhelp@xxxxxxxxxxxxx
        Subject: [duxhelp] Slow display with 10.5 and 10.6
        
        Hello all,
        
        With 10.5 we had already been confronted with this problem of "slow
        display"
        on several of our machines running on Windows 2000. What happens is
        that
        when you start writing in a dxp or dxb file, it can take a few
        seconds
        before the text is actually displayed, which is much of a
        nuisance...
        
        Now, what is even mor puzzling is that the same problem occurs,
        after
        installing 10.6, on a machine where 10.5 was working fine. Besides,
        that
        machine runs on Windows 98, unlike the first ones where the problem
        had
        appeared which were running on 2000.
        
        We are really in a dead end because when deactivating 10.6 to
        disinstall it,
        10.5 was also deactivated and cannot be reactivated. So we
        reinstalled 10.6
        and reactivated it, but nothing changed, which is not surprising
        since we
        were not presented with any of the initial choices of a first
        installation.
        
        Has anybody on the list encountered the same problem of "slow
        display" and
        been able to fix it, and is there a way, when DBT has not been
        installed
        properly for some reason, to disinstall it completely to start again
        from
        scratch ?
        
        thanks in advance for any reply on these very tricky issues
        
        best regards
        
        Yves
        
        
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