[duxhelp] Re: Slow display with 10.5 and 10.6

  • From: "Yves DUNAND" <ydunand@xxxxxxx>
  • To: <duxhelp@xxxxxxxxxxxxx>
  • Date: Wed, 14 Feb 2007 17:49:33 +0100

Hello all,

contrary to what I wrote last week, SR1 has not solved the "slow display
problem" on the computer where 10.5 was working fine prior to the
installation of the original 10.6. I mean that the improvement is not as
significant as it had first appeared. So it seems that installing 10.6 has,
on that particular computer, generated a problem that affects both versions.
I've got no idea of WHAT the DBT installation program modifies, apart from
ading keys in the registry, but could it be that a dll or a system file has
been replaced during the installation process ? If the answer is yes, would
it be possible to have a list of those files so as to compare them with
those present on other computers ?

Best regards

Yves
  ----- Message d'origine ----- 
  De : Peter Sullivan
  À : duxhelp@xxxxxxxxxxxxx
  Envoyé : mardi 6 février 2007 15:45
  Objet : [duxhelp] Re: Slow display with 10.5 and 10.6


  Hello Yves,

  This is indeed good news.

  DBT is a bit of a slow responder while editing.  We're working on a new
  editor, and so hope to improve this dramatically at some point.

  Unfortunately, DBT 10.6 will be incrementally slower than some earlier
  versions, if for no other reason than that it records information used to
  Undo each keystroke as you type.  In other words, DBT 10.6 is in some
sense
  doing twice the work that DBT 10.5 was doing.

  Best Regards,

  Peter

  -----Original Message-----
  From: duxhelp-bounce@xxxxxxxxxxxxx [mailto:duxhelp-bounce@xxxxxxxxxxxxx]
On
  Behalf Of Yves DUNAND
  Sent: Tuesday, February 06, 2007 6:54 AM
  To: duxhelp@xxxxxxxxxxxxx
  Subject: [duxhelp] Re: Slow display with 10.5 and 10.6

  Hello Peter and all,

  I am replying on the list to your latest e-mail concerning the
  "slow-display" problem as it may be of some interst to others.

  On the computer where the installation of 10.6 had afected the behavior of
  10.5, upgrading to SR1 has indeed mostly solved the probelm. Display is
not
  quite as immediate as it was previously, but it no longer "freezes" before
  showing the word that's being written.

  We'll install SR1 on other computers running on Windows 2000 where we have
  encountered that problem ssystematically since 10.5 and will let you know
if
  there is any improvement on those, too.

  I'll get back to you in private about yet another problem of activation àf
  10.6.

  Best regards

  Yves

  ----- Message d'origine ----- 
  De : Peter Sullivan <mailto:peter@xxxxxxxxxx>
  À : 'Yves DUNAND' <mailto:ydunand@xxxxxxx>
  Envoyé : jeudi 1 février 2007 18:32
  Objet : RE: [duxhelp] Re: Slow display with 10.5 and 10.6

  Hello Yves,

  Reinstalling DBT is normally quite simple; I didn't mean to suggest
  otherwise.  However, DBT will allow itself to be activated for 45
  days only
  the first time it is installed.  If you mean to reset that too, then
  I
  suppose that you might be able to do it by reformatting the hard
  drive.

  When things do go wrong with installation and removal, it is best to
  check
  on a case-by-case basis what can be done to get things back in
  working
  order.  I don't like to give out general rules for the simple reason
  that I
  don't have any general rules myself.

  We do believe that we know what has been the proximate cause of the
  slow
  display problem.  However, the only solution, if we are correct, is
  to
  upgrade to DBT 10.6.  I don't know why installing DBT 10.6 would
  affect DBT
  10.5 in any way.  There is no connection between the two as far as I
  can
  understand, and I've never been a firsthand witness to such a
  connection.
  However, one other customer who has reported a similar problem with
  DBT 10.6
  also reported that DBT 10.5 started acting up at the same time, and
  would
  not behave even after both versions were removed and reinstalled.  I
  cannot
  explain that observation.  However, I can tell you that this
  customer has
  been satisfied with a revision that we are including in DBT 10.6
  SR1.

  Best Regards,

  Peter

  -----Original Message-----
  From: Yves DUNAND [mailto:ydunand@xxxxxxx]
  Sent: Thursday, February 01, 2007 12:03 PM
  To: Peter Sullivan
  Subject: Re: [duxhelp] Re: Slow display with 10.5 and 10.6

  Hello Peter,

  It seems indeed that something went wrong when we tried to install
  and
  activate 10.6 on that computer. It is precisely because we noticed
  that 10.5
  , which was working fine until then, was affected by the
  "slow-display
  misbehavior", that we decided to deactivate and disinstall 10.6 to
  get back
  to square one. Unfortunately, in doing so, 10.5 got deactivated too
  and we
  received a DBT "Remove Code - don't delete.txt" file (se
  attachment). We
  sent it to the address you gave us and after receiving a reply sayng
  to try
  again, we got an error message which we sent back to that address.

  On the other hand, do you mean that if anything goes wrong during
  the
  installation of DBT, there is no way of reinstalling it, except
  reformating
  your hard disk ?

  Last but not least : you wrote that you are hoping to have that
  "slow-display" problem fixed for SR1 ; does it mean that you have
  some clues
  as to what may be causing it or as to how to minimize the risks with
  current
  versions ?

  Best regards

  Yves

  ----- Message d'origine ----- 
  De : Peter Sullivan <mailto:peter@xxxxxxxxxx>
  À : duxhelp@xxxxxxxxxxxxx
  Envoyé : mercredi 31 janvier 2007 13:55
  Objet : [duxhelp] Re: Slow display with 10.5 and 10.6


  Yves,

  I am familiar with the "slow display" problem, though I've never
  seen it
  myself.

  Nevertheless, it has been my belief that we've fixed this for DBT
  10.6 SR1.
  This is on of the principle reasons that I am endeavoring to get
  this
  software shipping soon.

  I've never known removal of DBT 10.6 to deactivate DBT 10.5.  And,
  in truth,
  I'm not even sure how it could do so.  The installer for DBT 10.6
  does not
  contain any of the data that would be required to deactivate DBT
  10.5.

  Once either DBT 10.5 or DBT 10.6 has been installed and removed, it
  cannot
  again be installed for a 45-day trial period.  This precludes
  starting over
  "from scratch" in some sense.  Also, if you remove either DBT 10.5
  or DBT
  10.6 at a time when your internet connection (or ours) is not
  available,
  then activating again after re-installation may be a problem.  There
  should
  be a file placed on your desktop when this happens.  You should send
  the
  file to activation@xxxxxxxxxx to have the problem resolved.
  However, other
  than these two issues, I'm not aware of any other impediment to
  software
  removal and re-installation with either version.

  Best Regards,

  Peter

  -----Original Message-----
  From: duxhelp-bounce@xxxxxxxxxxxxx
  [mailto:duxhelp-bounce@xxxxxxxxxxxxx] On
  Behalf Of Yves DUNAND
  Sent: Wednesday, January 31, 2007 5:07 AM
  To: duxhelp@xxxxxxxxxxxxx
  Subject: [duxhelp] Slow display with 10.5 and 10.6

  Hello all,

  With 10.5 we had already been confronted with this problem of "slow
  display"
  on several of our machines running on Windows 2000. What happens is
  that
  when you start writing in a dxp or dxb file, it can take a few
  seconds
  before the text is actually displayed, which is much of a
  nuisance...

  Now, what is even mor puzzling is that the same problem occurs,
  after
  installing 10.6, on a machine where 10.5 was working fine. Besides,
  that
  machine runs on Windows 98, unlike the first ones where the problem
  had
  appeared which were running on 2000.

  We are really in a dead end because when deactivating 10.6 to
  disinstall it,
  10.5 was also deactivated and cannot be reactivated. So we
  reinstalled 10.6
  and reactivated it, but nothing changed, which is not surprising
  since we
  were not presented with any of the initial choices of a first
  installation.

  Has anybody on the list encountered the same problem of "slow
  display" and
  been able to fix it, and is there a way, when DBT has not been
  installed
  properly for some reason, to disinstall it completely to start again
  from
  scratch ?

  thanks in advance for any reply on these very tricky issues

  best regards

  Yves


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