[duxhelp] Re: Password Protected Documents

  • From: "Peter Sullivan" <peter@xxxxxxxxxx>
  • To: <duxhelp@xxxxxxxxxxxxx>
  • Date: Tue, 1 Jun 2004 15:17:02 -0400

Jack,

The comment about competitors was made from Microsoft's point-of-view.  Many
businesses have competitors.  We do too sometimes; they come and go.

- Peter 

-----Original Message-----
From: duxhelp-bounce@xxxxxxxxxxxxx [mailto:duxhelp-bounce@xxxxxxxxxxxxx] On
Behalf Of Jack Maartman
Sent: Tuesday, June 01, 2004 3:05 PM
To: duxhelp@xxxxxxxxxxxxx
Subject: [duxhelp] Re: Password Protected Documents

 I'll do it religiously from now on.  May ask who your competitors may be.
Hardly megadots, or NFBTrans. I guess there is something in the U.K.  Or do
you mean potential competitors.

Jack


----- Original Message -----
From: "Peter Sullivan" <peter@xxxxxxxxxx>
To: <duxhelp@xxxxxxxxxxxxx>
Sent: Tuesday, June 01, 2004 11:38 AM
Subject: [duxhelp] Re: Password Protected Documents


> Jack,
>
> Don't worry about us programmers.  Everybody testing has kept a very
> positive attitude, and the result is that we've been helped a great deal.
> We cannot ask for more than that.
>
> Microsoft requires that third party developers sign up through a web page
> that verifies their identity.  Crash reports are then available for
download
> at a secure site.  The point is not to allow potentially damaging
> information out to our competitors or to the public at large.  Many
> companies are more sensitive than we are about this sort of thing.
>
> The average user was presumably very much on the mind of people at
Microsoft
> when they created the crash report submission process for Windows XP.  In
> truth, for a person with a full-time internet connection, it takes only
> about 1-2 seconds additional to report a crash; it's entirely automated.
> The real problem for Microsoft is presumably a matter of consumer trust
that
> the information really is non-identifiable and to be used only for the
> stated purpose.  My own initial suspicions about this have been put to
rest,
> so I generally recommend following through on the crash reporting prompt.
>
> - Peter
>
> -----Original Message-----
> From: duxhelp-bounce@xxxxxxxxxxxxx [mailto:duxhelp-bounce@xxxxxxxxxxxxx]
On
> Behalf Of Jack Maartman
> Sent: Tuesday, June 01, 2004 2:04 PM
> To: duxhelp@xxxxxxxxxxxxx
> Subject: [duxhelp] Re: Password Protected Documents
>
> I wonder how long it takes for a programmer discovers this. Do you have to
> tap into a knowledge base, or does Microsoft out of courtesy to third
party
> developers, forward any reports.
>
> It is okay for me to see if things work for their own sake, but I am
trying
> to get a sense of the various kinds of "average users. Certainly one is
> going to respond differently, when under pressure to get braille out for
> students and employers, asap, than if one has the time to troubleshoot.
>
> This whole beta-test cycle has been a baptism of fire, I'll never
bad-mouth
> a programmer again.
>
> Jack
>
>
> ----- Original Message -----
> From: "Peter Sullivan" <peter@xxxxxxxxxx>
> To: <duxhelp@xxxxxxxxxxxxx>
> Sent: Tuesday, June 01, 2004 9:52 AM
> Subject: [duxhelp] Re: Password Protected Documents
>
>
> > Jack,
> >
> > You are right that the particular error Dave cites are generated by
> Windows.
> > And the reason that the message is so vague is that Windows knows little
> or
> > nothing about the application.  When such a message is generated in
> Windows
> > XP, you the user have the option to submit some
> > (non-personally-identifiable) information to Microsoft.  We as
developers
> in
> > turn are given access to this information.  So what is vague to you can
> > become specific to the programmers in time.
> >
> > But Dave's more important point is still valid: good error messages
count
> > for a lot.  We've not met that mark in many areas of DBT, including the
> Word
> > importer.  But meeting that mark is substantially more work than is
often
> > appreciated, and is more than we have the resources for right now.
> >
> > - Peter
> >
> > -----Original Message-----
> > From: duxhelp-bounce@xxxxxxxxxxxxx [mailto:duxhelp-bounce@xxxxxxxxxxxxx]
> On
> > Behalf Of Jack Maartman
> > Sent: Tuesday, June 01, 2004 12:35 PM
> > To: duxhelp@xxxxxxxxxxxxx
> > Subject: [duxhelp] Re: Password Protected Documents
> >
> > I'd hazard a guess that these type of error-messages have little to do
> with
> > the appplication, but rather the windows operating environment.
> >
> > Jack
> >
> >
> > ----- Original Message -----
> > From: "Dave Durber" <dadurber@xxxxxxxxxxxxx>
> > To: <duxhelp@xxxxxxxxxxxxx>
> > Sent: Tuesday, June 01, 2004 9:39 AM
> > Subject: [duxhelp] Re: Password Protected Documents
> >
> >
> > > In addition to DBT giving the message number 714, Have DBT tell you
> > > why the import could not be completed, for example:
> > >
> > > "error 714, the import of [FileName] cannot be completed because the
> > > file has been password protected in Microsoft Word.  To correct the
> > > problem, open the file in Microsoft Word, remove the password
> > > protection, save the file, exit Microsoft Word, and try importing the
> > > file into DBT again."
> > >
> > > One of the things that really ticks me off about Windows programs
> > > today, is that they come up with weird and wonderful error messages
> > > that tell you something is wrong but, the programmers of these
> > > programs omit to tell you what the message means, e.g. the Windows
> > > error message "This program has performed an illegal operation and
> > > will be shut down."
> > >
> > > The trouble with non-explanatory messages such as this message is,
> > > that when they keep popping up, you have know idea what is causing
> > > them and therefore you have know idea how to fix the problem.  Another
> > > difficulty is that when you explain what is happening to someone in a
> > > company's Technical Support team, they also don't usually have a clue
> > > as to what is happening and therefore cannot tell you the solution in
> > > order that you may possibly can fix the problem.
> > >
> > > So, DBT programmers, include as much information about DBT error
> > > messages as possible!  Please!
> > >
> > > Sincerely:
> > >
> > > Dave Durber
> > >
> > > On Tue, 1 Jun 2004 15:36:10 +0100, you wrote:
> > >
> > > >So, Mike, why can't the Error 714 message say just that, "The Word
> > > >import has failed!"?
> > > >
> > > >George.
> > > >
> > > >> -----Original Message-----
> > > >> From: duxhelp-bounce@xxxxxxxxxxxxx
> > > >> [mailto:duxhelp-bounce@xxxxxxxxxxxxx] On Behalf Of Mike Gorse
> > > >> Sent: 01 June 2004 15:15
> > > >> To: duxhelp@xxxxxxxxxxxxx
> > > >> Subject: [duxhelp] Re: Password Protected Documents
> > > >>
> > > >> Hi Ian,
> > > >>
> > > >> DBT doesn't support opening password-protected documents and
> > > >> probably won't in 10.5, but it shouldn't be hanging.  Could
> > > >> you send me a document off-list that illustrates this?  I'll
> > > >> try to reproduce it.
> > > >>
> > > >> Error message 714 is a generic DBT error that just means that
> > > >> the Word import failed.
> > > >>
> > > >> -Mike
> > > >>
> > > >> ----- Original Message -----
> > > >> From: "Ian Robinson" <ian@xxxxxxxxxxxxxxxxx>
> > > >> To: "List DBTBeta" <duxhelp@xxxxxxxxxxxxx>
> > > >> Sent: Monday, May 31, 2004 6:46 AM
> > > >> Subject: [duxhelp] Password Protected Documents
> > > >>
> > > >>
> > > >> > Hi,
> > > >> >
> > > >> > This isn't strictly a beta issue as I can replicate it with 10.4.
> > > >> >
> > > >> > Trying to open a password protected Word document causes
> > > >> DBT to hang.  The
> > > >> > title bar is visible to JAWS, but the application is not
> responding.
> > > >> >
> > > >> > Trying to close DBT caused Windows XP to display the "This
> > > >> program is not
> > > >> > responding" dialogue.  Selecting "End now", caused a lot of
> > > >> hard disc
> > > >> > activity and a slow down of the whole system, but a DBT window
> still
> > > >> > remained.
> > > >> >
> > > >> > In the end, I had to reboot the system.
> > > >> >
> > > >> > Also, I searched DBT's Help for "password", and got no results.
> > > >> >
> > > >> > Cheers.
> > > >> >
> > > >> > Ian
> > > >> >
> > > >> >
> > > >> >
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