[duxhelp] Re: Error on install

  • From: "Peter Sullivan" <peter@xxxxxxxxxx>
  • To: <duxhelp@xxxxxxxxxxxxx>
  • Date: Wed, 29 Mar 2006 12:00:17 -0500

Michael,

This one will take some examination for me to even know what to do.  But I
have put your notes on file, with reference #1589.

Thanks for following up.

- Peter 

-----Original Message-----
From: duxhelp-bounce@xxxxxxxxxxxxx [mailto:duxhelp-bounce@xxxxxxxxxxxxx] On
Behalf Of Michael Surato
Sent: Tuesday, March 28, 2006 3:35 PM
To: duxhelp@xxxxxxxxxxxxx
Subject: [duxhelp] Re: Error on install

Hi,

I have placed answers in context.

+-------------------------------------------+
|            Michael Surato                 |
|      Resource Center for Persons          |
|           with Disabilities               |
|      Michigan State University            |
|            120 Bessey Hall                |
|        East Lansing, MI 48824             |
| Voice: (517) 353-9643 Fax: (517) 432-3191 |
+-------------------------------------------+ 
   

> -----Original Message-----
> From: duxhelp-bounce@xxxxxxxxxxxxx
> [mailto:duxhelp-bounce@xxxxxxxxxxxxx] On Behalf Of Peter Sullivan
> Sent: Tuesday, March 28, 2006 3:11 PM
> To: duxhelp@xxxxxxxxxxxxx
> Subject: [duxhelp] Re: Error on install
> 
> Michael,
> 
> Thanks for following up.
> 
> You wrote:
> > I would not let the installer silently succeed if an activation 
> > location
> cannot be determined for some reason.
> 
> Do you mean to suggest an added error message when running "msiexec 
> /a" or when running the installer in the network image?
> 

What I mean is that if for any reason the system cannot locate a place to
look for license activations, that an error message is brought up, and the
install fails. Alternatively, this should have a reasonable default value
(or the demonstration version is not dependant on this
variable) that can be changed within the program so that the program can at
least start.

> You also wrote:
> > Personally I would not rely on a network assisted install
> to determine
> > if
> this location should be local or remote. This could result in some of 
> these errors.
> 
> It's probably too late for a major change in the way the network 
> installation is intended to work.  That is, I cannot imagine going 
> back now and redesigning things to make it so that "msiexec /a" is the 
> normal initial procedure.  We'd have to set back release by several 
> weeks at least to get that done.  But I would like to be sure that 
> we're making it easier to find your way through the correct process -- 
> and therefore harder to make an error from which recovery is 
> difficult.
> 

This is understood and appreciated. Perhaps the next release. If this is the
case, then it should be noted in the "known issues" section of the manual or
release notes. I would also remove the section of the manual that speaks
about the "Network-Assisted Standalone Workstation Installation" as that
will not work.

> When you did the installation initially, I gather that you did things 
> in this order:
> 1. Ran "msiexec /a" to create a network installation image.
> 2. Ran the network installation image on your server or master 
> workstations.

Correct up to this point. In the logs that I attached to the last message
the first 2 were following this procedure, the last log was from a
successful install using the downloaded MSI.

> 3. Ran the network installation image on one or more workstatations.
> 

This is what a tried with this install log attached. The problem does
continue, and I have followed the procedure to start the slsService. The
installer still does not recognize the server service and consume licenses
from this master workstation. I performed another install from the
downloaded version, but that did not consume the license from the master
server either.

> Is that right?  I'd simply like to be certain that I'm understanding 
> your experience correctly.
> 
> - Peter
> 
> -----Original Message-----
> From: duxhelp-bounce@xxxxxxxxxxxxx
> [mailto:duxhelp-bounce@xxxxxxxxxxxxx] On Behalf Of Michael Surato
> Sent: Tuesday, March 28, 2006 2:33 PM
> To: duxhelp@xxxxxxxxxxxxx
> Subject: [duxhelp] Re: Error on install
> 
> Hi,
> 
> I think I understand a little more about what is happening. 
> Out of habit, I performed a few steps out of the prescribed order for 
> the network install.
> The first step was to run "msiexec /a" then perform all installations 
> from the network share. This made the activation location dialog 
> unavailable.
> This in turn did not result in a successful install of this component. 
> I attempted this both with and without entering a license string into 
> the installer. When I attempted this from the downloaded MSI, the 
> install worked properly. I have attached the requested files for all 3 
> install attempts.
> 
> With this in mind, I would not let the installer silently succeed if 
> an activation location cannot be determined for some reason. 
> Personally I would not rely on a network assisted install to determine 
> if this location should be local or remote. This could result in some 
> of these errors.
> 
> This error will not allow for a "Network-Assisted Standalone 
> Workstation Installation" to succeed.
> 
> Now that I have a working copy, I will now perform the rest of the 
> network installation to see if that has further errors. Thank you very 
> much!
> 
> +-------------------------------------------+
> |            Michael Surato                 |
> |      Resource Center for Persons          |
> |           with Disabilities               |
> |      Michigan State University            |
> |            120 Bessey Hall                |
> |        East Lansing, MI 48824             |
> | Voice: (517) 353-9643 Fax: (517) 432-3191 |
> +-------------------------------------------+ 
>    
> 
> > -----Original Message-----
> > From: duxhelp-bounce@xxxxxxxxxxxxx
> > [mailto:duxhelp-bounce@xxxxxxxxxxxxx] On Behalf Of Peter Sullivan
> > Sent: Tuesday, March 28, 2006 1:35 PM
> > To: duxhelp@xxxxxxxxxxxxx
> > Subject: [duxhelp] Re: Error on install
> > 
> > Hello Michael,
> > 
> > An install log is not normally created.  You can have one
> created by
> > using a command line the following:
> > 
> > msiexec /i %TEMP%\dbt-1006beta2.msi /L*v %TEMP%\dbt-1006beta2.log
> > 
> > Assuming that you've downloaded the .msi file to %TEMP%,
> this command
> > will create a very detailed log, also in %TEMP%.
> > 
> > You may need to remove the software before trying this.  
> > Otherwise the installer will want to maintain or repair DBT rather 
> > than installing it anew.
> > 
> > I understand that you are likely to be trying installation on a 
> > network where you share a limited number of activations
> among a larger
> > number of computers.  That will be very helpful to us, because the 
> > method we use for doing this in DBT 10.6 is very different
> from what
> > it was in DBT 10.5.  You should also know these three things:
> >   1. Setting things up this way just didn't work in beta 1.  
> > In fact, you'd get precisely the error you've reported if you tried 
> > it.  The problem should be resolved for beta 2, though
> you've perhaps
> > already proven me wrong about that.
> >   2. With beta 2, it is important to follow the instructions given 
> > near the end of the beta web site.
> >   3. The error that you have encountered should mean that
> there is a
> > problem with a file called features.ini.  So I'll be interested in 
> > having a look at that file.  You may find features.ini in
> one or both
> > of two places:
> >   C:\Program Files\Duxbury\DBT 10.6 (Beta 2)
> >   C:\Documents and Settings\All Users\Application 
> > Data\Duxbury\Activation\5369-8731-2729-7642-5710
> > 
> > To get me a full look at what's going on, you should send me:
> >   1. The installation log created using the procedure
> outlined above,
> >   2. Features.ini (both copies, if you find a copy in both possible 
> > places), and
> >   3. A file called version.txt from the DBT installation directory.
> > 
> > - Peter
> > 
> > -----Original Message-----
> > From: duxhelp-bounce@xxxxxxxxxxxxx
> > [mailto:duxhelp-bounce@xxxxxxxxxxxxx] On Behalf Of Michael Surato
> > Sent: Tuesday, March 28, 2006 12:04 PM
> > To: duxhelp@xxxxxxxxxxxxx
> > Subject: [duxhelp] Error on install
> > 
> > Hi,
> > 
> > I just completed a custom install of beta 2. I selected launch 
> > application at the end of the install, and received an
> error that says
> > "DBT license and activation failed: Error 0x8004105C". I
> have looked
> > in the %temp% folder for install logs, but did not find
> any. Is there
> > another location to look?
> > 
> > I will try to launch and reinstall after lunch. Is there
> anything else
> > I should look for?
> > 
> > +-------------------------------------------+
> > |            Michael Surato                 |
> > |      Resource Center for Persons          |
> > |           with Disabilities               |
> > |      Michigan State University            |
> > |            120 Bessey Hall                |
> > |        East Lansing, MI 48824             |
> > | Voice: (517) 353-9643 Fax: (517) 432-3191 |
> > +-------------------------------------------+ 
> >   
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> > 
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