[duxhelp] Re: Error on install
- From: "Peter Sullivan" <peter@xxxxxxxxxx>
- To: <duxhelp@xxxxxxxxxxxxx>
- Date: Wed, 29 Mar 2006 12:00:17 -0500
Michael,
This one will take some examination for me to even know what to do. But I
have put your notes on file, with reference #1589.
Thanks for following up.
- Peter
-----Original Message-----
From: duxhelp-bounce@xxxxxxxxxxxxx [mailto:duxhelp-bounce@xxxxxxxxxxxxx] On
Behalf Of Michael Surato
Sent: Tuesday, March 28, 2006 3:35 PM
To: duxhelp@xxxxxxxxxxxxx
Subject: [duxhelp] Re: Error on install
Hi,
I have placed answers in context.
+-------------------------------------------+
| Michael Surato |
| Resource Center for Persons |
| with Disabilities |
| Michigan State University |
| 120 Bessey Hall |
| East Lansing, MI 48824 |
| Voice: (517) 353-9643 Fax: (517) 432-3191 |
+-------------------------------------------+
> -----Original Message-----
> From: duxhelp-bounce@xxxxxxxxxxxxx
> [mailto:duxhelp-bounce@xxxxxxxxxxxxx] On Behalf Of Peter Sullivan
> Sent: Tuesday, March 28, 2006 3:11 PM
> To: duxhelp@xxxxxxxxxxxxx
> Subject: [duxhelp] Re: Error on install
>
> Michael,
>
> Thanks for following up.
>
> You wrote:
> > I would not let the installer silently succeed if an activation
> > location
> cannot be determined for some reason.
>
> Do you mean to suggest an added error message when running "msiexec
> /a" or when running the installer in the network image?
>
What I mean is that if for any reason the system cannot locate a place to
look for license activations, that an error message is brought up, and the
install fails. Alternatively, this should have a reasonable default value
(or the demonstration version is not dependant on this
variable) that can be changed within the program so that the program can at
least start.
> You also wrote:
> > Personally I would not rely on a network assisted install
> to determine
> > if
> this location should be local or remote. This could result in some of
> these errors.
>
> It's probably too late for a major change in the way the network
> installation is intended to work. That is, I cannot imagine going
> back now and redesigning things to make it so that "msiexec /a" is the
> normal initial procedure. We'd have to set back release by several
> weeks at least to get that done. But I would like to be sure that
> we're making it easier to find your way through the correct process --
> and therefore harder to make an error from which recovery is
> difficult.
>
This is understood and appreciated. Perhaps the next release. If this is the
case, then it should be noted in the "known issues" section of the manual or
release notes. I would also remove the section of the manual that speaks
about the "Network-Assisted Standalone Workstation Installation" as that
will not work.
> When you did the installation initially, I gather that you did things
> in this order:
> 1. Ran "msiexec /a" to create a network installation image.
> 2. Ran the network installation image on your server or master
> workstations.
Correct up to this point. In the logs that I attached to the last message
the first 2 were following this procedure, the last log was from a
successful install using the downloaded MSI.
> 3. Ran the network installation image on one or more workstatations.
>
This is what a tried with this install log attached. The problem does
continue, and I have followed the procedure to start the slsService. The
installer still does not recognize the server service and consume licenses
from this master workstation. I performed another install from the
downloaded version, but that did not consume the license from the master
server either.
> Is that right? I'd simply like to be certain that I'm understanding
> your experience correctly.
>
> - Peter
>
> -----Original Message-----
> From: duxhelp-bounce@xxxxxxxxxxxxx
> [mailto:duxhelp-bounce@xxxxxxxxxxxxx] On Behalf Of Michael Surato
> Sent: Tuesday, March 28, 2006 2:33 PM
> To: duxhelp@xxxxxxxxxxxxx
> Subject: [duxhelp] Re: Error on install
>
> Hi,
>
> I think I understand a little more about what is happening.
> Out of habit, I performed a few steps out of the prescribed order for
> the network install.
> The first step was to run "msiexec /a" then perform all installations
> from the network share. This made the activation location dialog
> unavailable.
> This in turn did not result in a successful install of this component.
> I attempted this both with and without entering a license string into
> the installer. When I attempted this from the downloaded MSI, the
> install worked properly. I have attached the requested files for all 3
> install attempts.
>
> With this in mind, I would not let the installer silently succeed if
> an activation location cannot be determined for some reason.
> Personally I would not rely on a network assisted install to determine
> if this location should be local or remote. This could result in some
> of these errors.
>
> This error will not allow for a "Network-Assisted Standalone
> Workstation Installation" to succeed.
>
> Now that I have a working copy, I will now perform the rest of the
> network installation to see if that has further errors. Thank you very
> much!
>
> +-------------------------------------------+
> | Michael Surato |
> | Resource Center for Persons |
> | with Disabilities |
> | Michigan State University |
> | 120 Bessey Hall |
> | East Lansing, MI 48824 |
> | Voice: (517) 353-9643 Fax: (517) 432-3191 |
> +-------------------------------------------+
>
>
> > -----Original Message-----
> > From: duxhelp-bounce@xxxxxxxxxxxxx
> > [mailto:duxhelp-bounce@xxxxxxxxxxxxx] On Behalf Of Peter Sullivan
> > Sent: Tuesday, March 28, 2006 1:35 PM
> > To: duxhelp@xxxxxxxxxxxxx
> > Subject: [duxhelp] Re: Error on install
> >
> > Hello Michael,
> >
> > An install log is not normally created. You can have one
> created by
> > using a command line the following:
> >
> > msiexec /i %TEMP%\dbt-1006beta2.msi /L*v %TEMP%\dbt-1006beta2.log
> >
> > Assuming that you've downloaded the .msi file to %TEMP%,
> this command
> > will create a very detailed log, also in %TEMP%.
> >
> > You may need to remove the software before trying this.
> > Otherwise the installer will want to maintain or repair DBT rather
> > than installing it anew.
> >
> > I understand that you are likely to be trying installation on a
> > network where you share a limited number of activations
> among a larger
> > number of computers. That will be very helpful to us, because the
> > method we use for doing this in DBT 10.6 is very different
> from what
> > it was in DBT 10.5. You should also know these three things:
> > 1. Setting things up this way just didn't work in beta 1.
> > In fact, you'd get precisely the error you've reported if you tried
> > it. The problem should be resolved for beta 2, though
> you've perhaps
> > already proven me wrong about that.
> > 2. With beta 2, it is important to follow the instructions given
> > near the end of the beta web site.
> > 3. The error that you have encountered should mean that
> there is a
> > problem with a file called features.ini. So I'll be interested in
> > having a look at that file. You may find features.ini in
> one or both
> > of two places:
> > C:\Program Files\Duxbury\DBT 10.6 (Beta 2)
> > C:\Documents and Settings\All Users\Application
> > Data\Duxbury\Activation\5369-8731-2729-7642-5710
> >
> > To get me a full look at what's going on, you should send me:
> > 1. The installation log created using the procedure
> outlined above,
> > 2. Features.ini (both copies, if you find a copy in both possible
> > places), and
> > 3. A file called version.txt from the DBT installation directory.
> >
> > - Peter
> >
> > -----Original Message-----
> > From: duxhelp-bounce@xxxxxxxxxxxxx
> > [mailto:duxhelp-bounce@xxxxxxxxxxxxx] On Behalf Of Michael Surato
> > Sent: Tuesday, March 28, 2006 12:04 PM
> > To: duxhelp@xxxxxxxxxxxxx
> > Subject: [duxhelp] Error on install
> >
> > Hi,
> >
> > I just completed a custom install of beta 2. I selected launch
> > application at the end of the install, and received an
> error that says
> > "DBT license and activation failed: Error 0x8004105C". I
> have looked
> > in the %temp% folder for install logs, but did not find
> any. Is there
> > another location to look?
> >
> > I will try to launch and reinstall after lunch. Is there
> anything else
> > I should look for?
> >
> > +-------------------------------------------+
> > | Michael Surato |
> > | Resource Center for Persons |
> > | with Disabilities |
> > | Michigan State University |
> > | 120 Bessey Hall |
> > | East Lansing, MI 48824 |
> > | Voice: (517) 353-9643 Fax: (517) 432-3191 |
> > +-------------------------------------------+
> >
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