[duxhelp] Re: Error on install

  • From: "Michael Surato" <suratomi@xxxxxxxxxxxx>
  • To: <duxhelp@xxxxxxxxxxxxx>
  • Date: Tue, 28 Mar 2006 14:33:10 -0500

Hi,

I think I understand a little more about what is happening. Out of
habit, I performed a few steps out of the prescribed order for the
network install. The first step was to run "msiexec /a" then perform all
installations from the network share. This made the activation location
dialog unavailable. This in turn did not result in a successful install
of this component. I attempted this both with and without entering a
license string into the installer. When I attempted this from the
downloaded MSI, the install worked properly. I have attached the
requested files for all 3 install attempts.

With this in mind, I would not let the installer silently succeed if an
activation location cannot be determined for some reason. Personally I
would not rely on a network assisted install to determine if this
location should be local or remote. This could result in some of these
errors. 

This error will not allow for a "Network-Assisted Standalone Workstation
Installation" to succeed.

Now that I have a working copy, I will now perform the rest of the
network installation to see if that has further errors. Thank you very
much!

+-------------------------------------------+
|            Michael Surato                 |
|      Resource Center for Persons          |
|           with Disabilities               |
|      Michigan State University            |
|            120 Bessey Hall                |
|        East Lansing, MI 48824             |
| Voice: (517) 353-9643 Fax: (517) 432-3191 |
+-------------------------------------------+ 
   

> -----Original Message-----
> From: duxhelp-bounce@xxxxxxxxxxxxx 
> [mailto:duxhelp-bounce@xxxxxxxxxxxxx] On Behalf Of Peter Sullivan
> Sent: Tuesday, March 28, 2006 1:35 PM
> To: duxhelp@xxxxxxxxxxxxx
> Subject: [duxhelp] Re: Error on install
> 
> Hello Michael,
> 
> An install log is not normally created.  You can have one 
> created by using a command line the following:
> 
> msiexec /i %TEMP%\dbt-1006beta2.msi /L*v %TEMP%\dbt-1006beta2.log
> 
> Assuming that you've downloaded the .msi file to %TEMP%, this 
> command will create a very detailed log, also in %TEMP%.
> 
> You may need to remove the software before trying this.  
> Otherwise the installer will want to maintain or repair DBT 
> rather than installing it anew.
> 
> I understand that you are likely to be trying installation on 
> a network where you share a limited number of activations 
> among a larger number of computers.  That will be very 
> helpful to us, because the method we use for doing this in 
> DBT 10.6 is very different from what it was in DBT 10.5.  You 
> should also know these three things:
>   1. Setting things up this way just didn't work in beta 1.  
> In fact, you'd get precisely the error you've reported if you 
> tried it.  The problem should be resolved for beta 2, though 
> you've perhaps already proven me wrong about that.
>   2. With beta 2, it is important to follow the instructions 
> given near the end of the beta web site.
>   3. The error that you have encountered should mean that 
> there is a problem with a file called features.ini.  So I'll 
> be interested in having a look at that file.  You may find 
> features.ini in one or both of two places:
>   C:\Program Files\Duxbury\DBT 10.6 (Beta 2)
>   C:\Documents and Settings\All Users\Application 
> Data\Duxbury\Activation\5369-8731-2729-7642-5710
> 
> To get me a full look at what's going on, you should send me:
>   1. The installation log created using the procedure outlined above,
>   2. Features.ini (both copies, if you find a copy in both 
> possible places), and
>   3. A file called version.txt from the DBT installation directory.
> 
> - Peter
> 
> -----Original Message-----
> From: duxhelp-bounce@xxxxxxxxxxxxx 
> [mailto:duxhelp-bounce@xxxxxxxxxxxxx] On Behalf Of Michael Surato
> Sent: Tuesday, March 28, 2006 12:04 PM
> To: duxhelp@xxxxxxxxxxxxx
> Subject: [duxhelp] Error on install
> 
> Hi,
> 
> I just completed a custom install of beta 2. I selected 
> launch application at the end of the install, and received an 
> error that says "DBT license and activation failed: Error 
> 0x8004105C". I have looked in the %temp% folder for install 
> logs, but did not find any. Is there another location to look?
> 
> I will try to launch and reinstall after lunch. Is there 
> anything else I should look for?
> 
> +-------------------------------------------+
> |            Michael Surato                 |
> |      Resource Center for Persons          |
> |           with Disabilities               |
> |      Michigan State University            |
> |            120 Bessey Hall                |
> |        East Lansing, MI 48824             |
> | Voice: (517) 353-9643 Fax: (517) 432-3191 |
> +-------------------------------------------+ 
>   
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> * This message is via list duxhelp at freelists.org.
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