[duxhelp] Re: Error on install
- From: "Michael Surato" <suratomi@xxxxxxxxxxxx>
- To: <duxhelp@xxxxxxxxxxxxx>
- Date: Tue, 28 Mar 2006 14:33:10 -0500
Hi,
I think I understand a little more about what is happening. Out of
habit, I performed a few steps out of the prescribed order for the
network install. The first step was to run "msiexec /a" then perform all
installations from the network share. This made the activation location
dialog unavailable. This in turn did not result in a successful install
of this component. I attempted this both with and without entering a
license string into the installer. When I attempted this from the
downloaded MSI, the install worked properly. I have attached the
requested files for all 3 install attempts.
With this in mind, I would not let the installer silently succeed if an
activation location cannot be determined for some reason. Personally I
would not rely on a network assisted install to determine if this
location should be local or remote. This could result in some of these
errors.
This error will not allow for a "Network-Assisted Standalone Workstation
Installation" to succeed.
Now that I have a working copy, I will now perform the rest of the
network installation to see if that has further errors. Thank you very
much!
+-------------------------------------------+
| Michael Surato |
| Resource Center for Persons |
| with Disabilities |
| Michigan State University |
| 120 Bessey Hall |
| East Lansing, MI 48824 |
| Voice: (517) 353-9643 Fax: (517) 432-3191 |
+-------------------------------------------+
> -----Original Message-----
> From: duxhelp-bounce@xxxxxxxxxxxxx
> [mailto:duxhelp-bounce@xxxxxxxxxxxxx] On Behalf Of Peter Sullivan
> Sent: Tuesday, March 28, 2006 1:35 PM
> To: duxhelp@xxxxxxxxxxxxx
> Subject: [duxhelp] Re: Error on install
>
> Hello Michael,
>
> An install log is not normally created. You can have one
> created by using a command line the following:
>
> msiexec /i %TEMP%\dbt-1006beta2.msi /L*v %TEMP%\dbt-1006beta2.log
>
> Assuming that you've downloaded the .msi file to %TEMP%, this
> command will create a very detailed log, also in %TEMP%.
>
> You may need to remove the software before trying this.
> Otherwise the installer will want to maintain or repair DBT
> rather than installing it anew.
>
> I understand that you are likely to be trying installation on
> a network where you share a limited number of activations
> among a larger number of computers. That will be very
> helpful to us, because the method we use for doing this in
> DBT 10.6 is very different from what it was in DBT 10.5. You
> should also know these three things:
> 1. Setting things up this way just didn't work in beta 1.
> In fact, you'd get precisely the error you've reported if you
> tried it. The problem should be resolved for beta 2, though
> you've perhaps already proven me wrong about that.
> 2. With beta 2, it is important to follow the instructions
> given near the end of the beta web site.
> 3. The error that you have encountered should mean that
> there is a problem with a file called features.ini. So I'll
> be interested in having a look at that file. You may find
> features.ini in one or both of two places:
> C:\Program Files\Duxbury\DBT 10.6 (Beta 2)
> C:\Documents and Settings\All Users\Application
> Data\Duxbury\Activation\5369-8731-2729-7642-5710
>
> To get me a full look at what's going on, you should send me:
> 1. The installation log created using the procedure outlined above,
> 2. Features.ini (both copies, if you find a copy in both
> possible places), and
> 3. A file called version.txt from the DBT installation directory.
>
> - Peter
>
> -----Original Message-----
> From: duxhelp-bounce@xxxxxxxxxxxxx
> [mailto:duxhelp-bounce@xxxxxxxxxxxxx] On Behalf Of Michael Surato
> Sent: Tuesday, March 28, 2006 12:04 PM
> To: duxhelp@xxxxxxxxxxxxx
> Subject: [duxhelp] Error on install
>
> Hi,
>
> I just completed a custom install of beta 2. I selected
> launch application at the end of the install, and received an
> error that says "DBT license and activation failed: Error
> 0x8004105C". I have looked in the %temp% folder for install
> logs, but did not find any. Is there another location to look?
>
> I will try to launch and reinstall after lunch. Is there
> anything else I should look for?
>
> +-------------------------------------------+
> | Michael Surato |
> | Resource Center for Persons |
> | with Disabilities |
> | Michigan State University |
> | 120 Bessey Hall |
> | East Lansing, MI 48824 |
> | Voice: (517) 353-9643 Fax: (517) 432-3191 |
> +-------------------------------------------+
>
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