[drivingpairs] Re: Zilco

Don't know about anyone else but I recently had almost a 6 mo. argument over 
cracks and the finish peeling off (clearly a defect since I never touched the 
harness with any chemical only water)? I know I am not the only one that has 
had a Zilco with this defect.
In the end I had to pay (a reduced fee) to replace the harness parts that were 
defective.
Needless to say I was not happy. My Camptown pairs harness has served me well. 
I have never had a single issue with fit or finish but Dave is definitely very 
customer service oriented.
Lee
Dan & Deb Cole <woodlawn@xxxxxxxxx> wrote:
Would Zilco not make good on the failing parts? I know they are under 
new ownership now. is the customer service not as good as it used to 
be? I had a breast collar with cracks and it was instantly replaced 
some years ago.
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