[dokuwiki] Using Dokuwiki for Knowledge Management

Hi
I am using Dokuwiki for technical documentation. I am now planning to use it 
for KM as well.
One requirement is to have a "known error lookup" from the ticketing tool. How 
i can integrate this search with a web based ticketing tool? A simple way i 
could think of was a form in the ticketing tool  which passes the search 
arguments to Dokuwiki, opens a popup window with the matches.
Also, it would be great if the search sorted the results by relevance; pages 
that have the search pattern in the page name should come up first, rather than 
those pages that have the search term in the body of the page. I assume that 
dokuwiki does this by default.
Any pointers appreciated.
Thanks
Shiva
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