That is ridiculous! J ----- Original Message ----- From: Damon Fibraio To: midimag@xxxxxxxxxxx ; ddots-l@xxxxxxxxxxxxx Sent: Thursday, September 20, 2007 1:05 AM Subject: [ddots-l] This is upsetting The below is an email from access Music technical support in regards to a tech support post I made about the Virus TI, an analog modeling synth I fell in love with and spent far more money than I should have on to buy, only to find issues that could easily be fixed with some tweaking. This is the response I got back. Needless to say, I am blown away and almost insulted and hurt. Read below. -- Damon Fibraio screen names -- aol: dfibraio...msn dfibraio@xxxxxxxxxxxx skype: dfibraio web sites: personal music site: http://www.keyboardguy.com. band: http://www.queenoftheryche.com. Internet Radio station: http://www.nhbradio.com Internet radio show every Wednesday night from 8 to 11 pm eastern -----Original Message----- From: Access Music Support [mailto:support@xxxxxxxxxxxxxxx] Sent: Wednesday, September 19, 2007 10:28 PM To: Damon Fibraio Subject: [Ticket#: 2007091880000305] Re: Access technical support inqui [...] Hello Damon, Thank you for your mail. I'm very sorry to say but we can't help here. Indeed biggest parts of the TI PlugIn are bitmapped / graphics and also we can't change the usage of the Virus TI frontpanel. I ask for your understanding. With best regards, Joerg Huettner Access Music Tech Support Damon Fibraio <dfibraio@xxxxxxxxxxx> wrote: > I am a totally blind user of a Virus TI with os 2.51 on it, or it will be soon. > Since you guys are really good with OS updates, I am wondering if you can help > me out. The virus is relatively usable by a totally blind person except for a > few areas. 1. While I appreciate that the screens don\'t rap in edit mode when > you hit the left and right keys, the pages rap, i.e. pressing the button to switch > pages will take you from page 1 to 2 to 3 then back to 1 again. Also, there is > no way to automatically force myself back to page 1. In addition, if you exit > a mode and go back to it the virus remembers the last page you were on. This > makes it virtually impossible to remember where I am and with no way to reorient > myself, say with a button press to force myself back to page 1, and left bank > a few times to get to the first set of 3 parameters, it makes sound editing problematic > as a blind user. Just these fixes alone would make this instrument wonderful > to use without sight. Also, the software on the PC side is not screen reader > friendly. I cannot figure out a way to load sounds I downloaded into it because > my speech software doesn\'t even see the virus ti screens at all. They must be > bitmapped images, which is bad for a blind user. I would really love to get the > full use from this wonderful instrument and would be willing to work with anybody > involved to get this accessible. There are many blind individuals who would love > to use a great instrument like this and if we can make some minor alterations, > it would be completely accessible. Can you help me? > > REMOTE_ADDR=69.249.161.157 > USER_AGENT:Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; SLCC1; NET CLR > 2.0.50727; Media Center PC 5.0; .NET CLR 3.0.04506; .NET CLR 1.1.4322) > USER NAME: Damon Fibraio (dfibraio@xxxxxxxxxxx) > INQUIRY TO: tech > > COOKIE: > > PRODUCT: Virus TI Desktop > PRODUCT OS VERSION: 2.05 > PRODUCT SERIAL NUMBER: can\'t read > PLATFORM OS: xp pro sp2 > SEQUENCER: sonar producer > SEQUENCER VERSION: 6.21 > MIDI INTERFACE: tascam fw1884 > > VIRUS CONTROL VERSION: 2.05 > VIRUS TI DRIVER VERSION: 2.05 > CITY: Fords > COUNTRY: USA --------------------------------------------------------------- Joerg Huettner Human Support Droid support@xxxxxxxxxxxxxxx http://www.access-music.de --------------------------------------------------------------- ** To leave the list, click on the immediately-following link:- ** [mailto:ddots-l-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** ddots-l-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:ddots-l-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** ddots-l-request@xxxxxxxxxxxxx with the Subject:- faq