[ddots-l] Re: Spectrosonic Atmosphere
- From: "George Bell" <george@xxxxxxxxxxxxxxxxxxx>
- To: <ddots-l@xxxxxxxxxxxxx>
- Date: Sat, 31 Jan 2009 10:56:31 -0000
I'm 110% behind Tim's advice here, and could almost write a book on
the subject based on support calls we've had with manufacturers.
One of my pet peeves are those who claim, "We've never had that
problem before!". It is invariably total and utter [expletive
deleted]! They have, and they just don't know what causes it.
And a little advice if I may. This is not a comprehensive list my any
means, but having some basic details to hand will help a great deal.
1) Make sure you know your serial number of the software or hardware
you are calling about.
2) Make sure you know exactly what version of the software you have,
and ideally, try to make sure it is the latest version. All too often
I get calls myself from people whose versions are yonks old, and have
migrated to a newer computer and operating system which wasn't even in
existence when the software was released.
3) Make sure your operating system is up to date, especially with all
security patches. Try to make a note of the level you are at by
looking at Properties for My Computer and have that information to
hand.
4) Know exactly what makes and models and versions of peripherals you
have which relate to the software or hardware in question.
With all that to hand, you can usually get right down to the problem
in hand.
George.
-----Original Message-----
From: ddots-l-bounce@xxxxxxxxxxxxx
[mailto:ddots-l-bounce@xxxxxxxxxxxxx] On Behalf Of Tim Burgess
Sent: 30 January 2009 11:44
To: ddots-l@xxxxxxxxxxxxx
Subject: [ddots-l] Re: Spectrosonic Atmosphere
Yep. Every time you have a problem with your equipment, call or mail
the
manufacturer. A lot of folks post to this list as their first port of
call
- this is understandable, as you want to talk to others who may have
encountered the same difficulty and who will understand the issue from
your
own perspective. However, this approach means that the manufacturer
never
knows that you had a problem, what it was, or even that you exist as a
visually-impaired musician. This is a great recipe for them to carry
on
ignoring us. Remember, you paid for their support when you bought
their
product, so let them know what your experience is every single time.
If the
support techs end up spending hours walking us through procedures,
then the
cost of not being accessible starts to register to the bean counters
and
makes the idea of addressing the issue look more appealing.
Obviously, post
here as well (belt and braces and all that), but we've all got to wise
up
about how we make our cause known and understood.
Best wishes.
Tim Burgess
Raised Bar Ltd
Phone: +44 (0)1827 719822
Don't forget to vote for improved access to music and music technology
at
http://www.raisedbar.net/petition.htm
-----Original Message-----
From: ddots-l-bounce@xxxxxxxxxxxxx
[mailto:ddots-l-bounce@xxxxxxxxxxxxx] On
Behalf Of Darren H
Sent: 30 January 2009 10:57
To: ddots-l@xxxxxxxxxxxxx
Subject: [ddots-l] Re: Spectrosonic Atmosphere
Hi Tim.
Is there anything else we can be doing to encourage these companies to
consider accessibility?
Cheers
Darren
----- Original Message -----
From: "Tim Burgess" <tim@xxxxxxxxxxxxx>
To: <ddots-l@xxxxxxxxxxxxx>
Sent: Friday, January 30, 2009 10:57 AM
Subject: [ddots-l] Re: Spectrosonic Atmosphere
> Phil,
>
> Thanks for the plug - the total's climbing steadily, but I still
don't
> think
> it's a representative number. Please remember, don't artificially
inflate
> the value by signing as mickey@xxxxxxxxx, or some such fake - we
want real
> figures that have full credibility.
>
> Best wishes.
>
> Tim Burgess
> Raised Bar Ltd
> Phone: +44 (0)1827 719822
>
> Don't forget to vote for improved access to music and music
technology at
>
> http://www.raisedbar.net/petition.htm
>
> -----Original Message-----
> From: ddots-l-bounce@xxxxxxxxxxxxx
[mailto:ddots-l-bounce@xxxxxxxxxxxxx]
> On
> Behalf Of Phil Muir
> Sent: 29 January 2009 02:33
> To: ddots-l@xxxxxxxxxxxxx
> Subject: [ddots-l] Re: Spectrosonic Atmosphere
>
> If any of you haven't signed the petition the Tim Burgess has
started with
> regard to music technology products then, now would be a good time
to do
> so.
>
> Also, it's valid to get family members to sign this too. For
example, I
> could get my wife to sign this because me being unable to access
some
> hardware/software has a direct impact on her as Sarah has to read
off
> information from screens etc. Remember, Tim can't approach
manufacturers
> unless he has meaningful figures. You will find the petition over
on:
>
> http://www.raisedbar.net/petition.htm
>
>
>
> Regards, Phil Muir
>
> P J Muir Productions,
> Music And Audio Production
> Telephone: US (615) 713-2021
> UK+44-1747-821-794
> Mobile: UK +44-7968-136-246
> E-mail:
> info@xxxxxxxxxxxx
> URL:
> www.philmuir.com/
> ----- Original Message -----
> From: "Damon Fibraio" <dfibraio@xxxxxxxxxxx>
> To: <ddots-l@xxxxxxxxxxxxx>
> Sent: Wednesday, January 28, 2009 5:42 PM
> Subject: [ddots-l] Re: Spectrosonic Atmosphere
>
>
>> This is infuriating that there is simply this kind of attitude that
is
>> allowed to persist. Korg is like this, Native instruments is like
this,
>> Spectrasonics is like this, Access Music, the makers of the Virus
are
>> like
>> this and I am sure the list goes on and it just boils my blood
every
>> time,
>> as these are products we could be using and we can't and the I
don't give
>> a
>> shit attitude just reaks. I hate feeling like we just have no
options and
>> no
>> choices anymore. A shame there isn't enough of us to put pressure
on
>> these
>> companies or bring some negative media attention their way.
>>
>> --
>> Damon Fibraio
>> screen names -- aol: dfibraio...msn dfibraio@xxxxxxxxxxxx skype:
dfibraio
>> personal music site: http://www.keyboardguy.com.
>> Band web site: http://www.thdband.com, myspace
>> http://www.myspace.com/thdtheband
>>
>>
>> -----Original Message-----
>> From: ddots-l-bounce@xxxxxxxxxxxxx
[mailto:ddots-l-bounce@xxxxxxxxxxxxx]
>> On
>> Behalf Of Kevin Gibbs
>> Sent: Wednesday, January 28, 2009 12:17 PM
>> To: ddots-l@xxxxxxxxxxxxx
>> Subject: [ddots-l] Re: Spectrosonic Atmosphere
>>
>> I used to be on the Yahoo groups Spectrasonics board. Eric Persing
>> himself
>> is on that board and I've discussed accessibility with him on all
of his
>> products. They are not interested.
>> Take it or leave it.
>> Kevin
>>
>> -----Original Message-----
>> From: ddots-l-bounce@xxxxxxxxxxxxx
[mailto:ddots-l-bounce@xxxxxxxxxxxxx]
>> On
>> Behalf Of Darren H
>> Sent: Wednesday, January 28, 2009 4:33 AM
>> To: ddots-l@xxxxxxxxxxxxx
>> Subject: [ddots-l] Re: Spectrosonic Atmosphere
>>
>>
>> Hi Phil.
>>
>> Thanks for that.
>>
>> If the plugin is basically accessible though, would it be worth
contact
>> Spectrosonic and bring the accessiblity issues to their attention.
>>
>> The windows within windows thing I would've thought is a useability
issue
>> rather than an accessibility issue.
>>
>> I've been listening to some of the demos and it's such a bloody
good
>> sounding peace of software it would be worth fighting for some
changes in
>> it.
>>
>> I'm on the Spectrosonic page now and it mentions somethign called
stylus
>> a
>> lot, I assume that separate?
>>
>> is that also suffering the same problems.
>>
>> Cheers
>> Darren
>> ----- Original Message -----
>> From: "Phil Muir" <ddots@xxxxxxxxxxxx>
>> To: <ddots-l@xxxxxxxxxxxxx>
>> Sent: Wednesday, January 28, 2009 10:14 AM
>> Subject: [ddots-l] Re: Spectrosonic Atmosphere
>>
>>
>>> Best to ask Greg Brayton on list about this. Greg and I attempted
to
>>> create an .HSC set for this however, we couldn't figure out an
easy way
>>> to
>>
>>> scroll through the patch list as you have to actually drag it with
the
>>> mouse. having said that, Greg now is able to save out presets and
access
>>> them again which, I guess is some progress. The application is a
bit of
>>> a
>>
>>> nightmare as it seems to contain Windows within Windows.
>>>
>>> Regards, Phil Muir
>>>
>>> P J Muir Productions,
>>> Music And Audio Production
>>> Telephone: US (615) 713-2021
>>> UK+44-1747-821-794
>>> Mobile: UK +44-7968-136-246
>>> E-mail:
>>> info@xxxxxxxxxxxx
>>> URL:
>>> www.philmuir.com/
>>> ----- Original Message -----
>>> From: "Darren H" <darren@xxxxxxxxxxxx>
>>> To: "Dancing Dots List" <ddots-l@xxxxxxxxxxxxx>
>>> Sent: Wednesday, January 28, 2009 10:04 AM
>>> Subject: [ddots-l] Spectrosonic Atmosphere
>>>
>>>
>>>> Hi all.
>>>>
>>>> Does anyone know if the Sectrosonic Atmosphere VST plugin is
>>>> accessible,
>>>> at least for bank and patch selection?
>>>>
>>>> Cheers
>>>> Darren
>>>> PLEASE READ THIS FOOTER AT LEAST ONCE!
>>>> To leave the list, click on the immediately following link:
>>>> ddots-l-request@xxxxxxxxxxxxx?subject=unsubscribe
>>>> If this link doesn't work then send a message to:
>>>> ddots-l-request@xxxxxxxxxxxxx and in the Subject line type
>>>> unsubscribe
>>>> For other list commands such as vacation mode, click on the
immediately
>>>> following link:
>>>> ddots-l-request@xxxxxxxxxxxxx?subject=faq or
>>>> send a message, to ddots-l-request@xxxxxxxxxxxxx
>>>> and in the Subject line type
>>>> faq
>>>>
>>>>
>>>
>>> PLEASE READ THIS FOOTER AT LEAST ONCE!
>>> To leave the list, click on the immediately following link:
>>> ddots-l-request@xxxxxxxxxxxxx?subject=unsubscribe
>>> If this link doesn't work then send a message to:
>>> ddots-l-request@xxxxxxxxxxxxx and in the Subject line type
>>> unsubscribe
>>> For other list commands such as vacation mode, click on the
immediately
>>> following link:
>>> ddots-l-request@xxxxxxxxxxxxx?subject=faq or
>>> send a message, to ddots-l-request@xxxxxxxxxxxxx
>>> and in the Subject line type
>>> faq
>>>
>>>
>>>
>>> --
>>> No virus found in this incoming message.
>>> Checked by AVG. Version: 7.5.552 / Virus Database: 270.10.14/1920
-
>>> Release Date: 27/01/2009 18:15
>>>
>>>
>>
>> PLEASE READ THIS FOOTER AT LEAST ONCE!
>> To leave the list, click on the immediately following link:
>> ddots-l-request@xxxxxxxxxxxxx?subject=unsubscribe
>> If this link doesn't work then send a message to:
>> ddots-l-request@xxxxxxxxxxxxx and in the Subject line type
unsubscribe
>> For
>> other list commands such as vacation mode,
>> click on the immediately following link:
>> ddots-l-request@xxxxxxxxxxxxx?subject=faq or send a message, to
>> ddots-l-request@xxxxxxxxxxxxx
>> and in the Subject line type
>> faq
>>
>>
>> PLEASE READ THIS FOOTER AT LEAST ONCE!
>> To leave the list, click on the immediately following link:
>> ddots-l-request@xxxxxxxxxxxxx?subject=unsubscribe
>> If this link doesn't work then send a message to:
>> ddots-l-request@xxxxxxxxxxxxx
>> and in the Subject line type
>> unsubscribe
>> For other list commands such as vacation mode,
>> click on the immediately following link:
>> ddots-l-request@xxxxxxxxxxxxx?subject=faq or
>> send a message, to
>> ddots-l-request@xxxxxxxxxxxxx
>> and in the Subject line type
>> faq
>>
>>
>> __________ Information from ESET Smart Security, version of virus
>> signature
>> database 3806 (20090128) __________
>>
>> The message was checked by ESET Smart Security.
>>
>> http://www.eset.com
>>
>>
>>
>> __________ Information from ESET Smart Security, version of virus
>> signature
>> database 3807 (20090128) __________
>>
>> The message was checked by ESET Smart Security.
>>
>> http://www.eset.com
>>
>>
>> PLEASE READ THIS FOOTER AT LEAST ONCE!
>> To leave the list, click on the immediately following link:
>> ddots-l-request@xxxxxxxxxxxxx?subject=unsubscribe
>> If this link doesn't work then send a message to:
>> ddots-l-request@xxxxxxxxxxxxx
>> and in the Subject line type
>> unsubscribe
>> For other list commands such as vacation mode,
>> click on the immediately following link:
>> ddots-l-request@xxxxxxxxxxxxx?subject=faq or
>> send a message, to
>> ddots-l-request@xxxxxxxxxxxxx
>> and in the Subject line type
>> faq
>>
>>
>
> PLEASE READ THIS FOOTER AT LEAST ONCE!
> To leave the list, click on the immediately following link:
> ddots-l-request@xxxxxxxxxxxxx?subject=unsubscribe
> If this link doesn't work then send a message to:
> ddots-l-request@xxxxxxxxxxxxx
> and in the Subject line type
> unsubscribe
> For other list commands such as vacation mode,
> click on the immediately following link:
> ddots-l-request@xxxxxxxxxxxxx?subject=faq or
> send a message, to
> ddots-l-request@xxxxxxxxxxxxx
> and in the Subject line type
> faq
>
>
> PLEASE READ THIS FOOTER AT LEAST ONCE!
> To leave the list, click on the immediately following link:
> ddots-l-request@xxxxxxxxxxxxx?subject=unsubscribe
> If this link doesn't work then send a message to:
> ddots-l-request@xxxxxxxxxxxxx
> and in the Subject line type
> unsubscribe
> For other list commands such as vacation mode,
> click on the immediately following link:
> ddots-l-request@xxxxxxxxxxxxx?subject=faq or
> send a message, to
> ddots-l-request@xxxxxxxxxxxxx
> and in the Subject line type
> faq
>
>
>
> --
> No virus found in this incoming message.
> Checked by AVG.
> Version: 7.5.552 / Virus Database: 270.10.14/1920 - Release Date:
> 27/01/2009 18:15
>
>
PLEASE READ THIS FOOTER AT LEAST ONCE!
To leave the list, click on the immediately following link:
ddots-l-request@xxxxxxxxxxxxx?subject=unsubscribe
If this link doesn't work then send a message to:
ddots-l-request@xxxxxxxxxxxxx
and in the Subject line type
unsubscribe
For other list commands such as vacation mode,
click on the immediately following link:
ddots-l-request@xxxxxxxxxxxxx?subject=faq or
send a message, to
ddots-l-request@xxxxxxxxxxxxx
and in the Subject line type
faq
PLEASE READ THIS FOOTER AT LEAST ONCE!
To leave the list, click on the immediately following link:
ddots-l-request@xxxxxxxxxxxxx?subject=unsubscribe
If this link doesn't work then send a message to:
ddots-l-request@xxxxxxxxxxxxx
and in the Subject line type
unsubscribe
For other list commands such as vacation mode,
click on the immediately following link:
ddots-l-request@xxxxxxxxxxxxx?subject=faq or
send a message, to
ddots-l-request@xxxxxxxxxxxxx
and in the Subject line type
faq
PLEASE READ THIS FOOTER AT LEAST ONCE!
To leave the list, click on the immediately following link:
ddots-l-request@xxxxxxxxxxxxx?subject=unsubscribe
If this link doesn't work then send a message to:
ddots-l-request@xxxxxxxxxxxxx
and in the Subject line type
unsubscribe
For other list commands such as vacation mode,
click on the immediately following link:
ddots-l-request@xxxxxxxxxxxxx?subjectúq or
send a message, to
ddots-l-request@xxxxxxxxxxxxx
and in the Subject line type
faq
Other related posts:
