[dbaust] Case Study

ACCAN is interested in hearing from people who have spent 
considerable time trying to have a problem with their telco 
resolved. It might be because of a billing issue relating to your 
mobile phone (for example going over a cap by a large amount), 
getting your phone/internet connected, fixing a fault, or even 
simply how the telco dealt with your complaint. We need people who 
are willing to talk about their experience to print or television 
journalists, ideally with examples of bills or personal stories of 
time spent trying to fix problem.
Please contact Elise Davidson on ph 9288 4010 or email 
elise.davidson@xxxxxxxxxxxx to provide the person's name and number 
and we will get in touch with them. We'd be grateful to hear from 
you as soon as possible.
Thanks again.
Regards,
Liz
Liz Snell
Senior Policy Advisor
Australian Communications Consumer Action Network
Suite 402 Level 4
55 Mountain St
Ultimo NSW 2007
Ph: 02 9288 4000
Fax: 02 9288 4019
TTY: 02 9281 5322

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