[COMP] This Was the problem with my pc.
- To: CRAZYDOVE@xxxxxxx
- Date: Thu, 22 Jun 2000 19:44:21 EDT
This is from Nortons AV...I did this update a few days ago..and my pc was
doing just what it says here. Freezing up at 11:59:59 and at idle...It
figures! Thought anyone else using Nortons might find this handy.
Jackie
1. Problems reported with 6/12/2000 definitions
Symantec Technical Support and the Symantec AntiVirus
Research Center (SARC), are investigating reports of a
problem with the Norton AntiVirus (NAV) definitions dated
6/12/00 or 6/19/00. SARC, Support, and the NAV product
groups are aggressively investigating these reports and
are actively working on resolving the issues.
The symptoms customers are seeing:
- Computer stops responding while the machine is idle
- The user must perform a hard reboot
- ScanDisk runs on the restart, and creates very large
numbers of files under the C:\DIR0001 folder.
Commonalties:
- Windows 9x OS/R2
- Norton AntiVirus versions 4.0x, 5.0x, or 7.0x, or NAV
NLM 4.04
- The computer is on at 11:59:59 PM (this may also
happen at random times)
- MSGSRV32 may be active on the system
At this time we have no reports of problems occurring on
Windows NT or Windows NT Alpha systems.
SARC has identified the problem with this definition set.
They have released definitions dated 6/21/00, which we
have confirmed do not create this problem. These
definitions are now available through LiveUpdate and the
Virus Definition Update Installer.
Support and SARC recommend customers update to the 6/21/00
definitions to prevent any possible problems.
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