[COMP] Privacy Protection of Internet Commerce
- From: wenqi <wxm146@xxxxxxx>
- To: computers@xxxxxxxxxxxxxx
- Date: Sun, 31 Oct 1999 19:52:14 -0800
Hello, Dear Friends,
This is Wenqi Ma. I am conducting a research about consumer privacy
protection in different Internet commerce protocols. Attached with this
email is a survey that needs about 5 minutes to finish. This survey
research will benefit the IT professional and general consumers. Could you
please do me a favor to read and answer this survey questionnaire, then
send back your answer to me via email? I also encourage you to forward
this survey questionnaire to other people so that I can get enough survey
feedback. I really appreciate your help and support.
I look forward to hearing from you at your earliest convenient time.
Regards,
Wenqi Ma
Here is the survey questionnaire:
----------------------------------------------------------------------
Wenqi Ma
Email: wxm146@xxxxxxx
Phone: (610) 892-8726
School of Business Administration
Penn State Harrisburg
777 W. Harrisburg Pike
Middletown, PA 17057-4898
September 24, 1999
Dear Consumer:
The continued growth of Internet electronic transactions using different
Internet commerce protocols has resulted in increased consumer privacy
concerns about improper access, improper collections, improper monitoring,
improper analysis, improper transfer, unwanted solicitation and improper
storage. It is crucial to have a clear understanding about the status of
consumer privacy protection in different major Internet commerce protocols.
As partial fulfillment for the requirements of the Masters of Science
degree in Information Systems from the Pennsylvania State University, I am
conducting a research project that assesses the degree of consumer privacy
protection in three major Internet commerce protocols. The purpose of this
survey is to determine the views of the Internet shoppers concerning
consumer privacy protection practices in Internet commerce protocols.
Your views as an Internet consumer are very important in ascertaining the
state of consumer privacy protection. Please complete the attached
questionnaire. Please note that you may choose to decline answers to
specific questions and you may also choose to withdraw from this study at
any time. Furthermore, your participation in this study is voluntary and
by completing and returning the questionnaire you have indicated your
consent. If you choose to participate in this study your responses will be
kept strictly confidential and will not be used for any purpose but this
research. Your identity is not required in the survey questionnaire and
any personal information disclosed will not be mentioned in any part of the
writing. The process should take about five minutes, and your input will
be greatly appreciated. Thank you for your time and cooperation, and I
look forward to hearing from you at your earliest convenience. If you
desire a summary of the survey results, please contact me by phone or email.
Sincerely,
Wenqi Ma
---------------------------------------------------------------------
Assessment of Consumer Personal Information and Transaction Related Data
This questionnaire is designed to assess the personal information and
purchasing-related information in Internet electronic transactions. For
the purposes of this survey, "Internet electronic transactions" applies to
the transactions between online consumers and online merchants.
Background
1. Age of respondent (check one)
[ ] 0- 25 [ ] 26-35 [ ] 36-45 [ ] 46-55 [ ] 56-65
[ ] over 65
2. Gender of respondent (check one)
[ ] Male [ ] Female
3. In the past 12 months, how many items have you purchased on the Internet?
[ ] 0-2 [ ] 3-5 [ ] 6-8 [ ] 9-11 [ ]
12-14 [ ] 15 or more
4. What is the average cost of most of your purchases (in U.S. dollars)?
[ ] $0-100 [ ] $100.01-300 [ ] $300.01-500
[ ] $500.01-700 [ ] $700.01-900 [ ] over $900
Please answer the questions in following section from your perspective.
Consumer Privacy Attitude
1. From your perspective, generally, how important is it for you to keep
the following information private in an Internet transaction on a scale
from 1 to 5?
a. Name
Unimportant 1 2 3 4 5 Important
b. Address
Unimportant 1 2 3 4 5 Important
c. Age
Unimportant 1 2 3 4 5 Important
d. Email
Unimportant 1 2 3 4 5 Important
e. Gender
Unimportant 1 2 3 4 5 Important
f. Marital status
Unimportant 1 2 3 4 5 Important
g. Social security number
Unimportant 1 2 3 4 5 Important
h. Occupation
Unimportant 1 2 3 4 5 Important
i. Household income
Unimportant 1 2 3 4 5 Important
j. Personal interests
Unimportant 1 2 3 4 5 Important
k. Work phone
Unimportant 1 2 3 4 5 Important
l. Work fax
Unimportant 1 2 3 4 5 Important
m. Home phone
Unimportant 1 2 3 4 5 Important
n. Home fax
Unimportant 1 2 3 4 5 Important
o. Bank account number
Unimportant 1 2 3 4 5 Important
p. Credit card number
Unimportant 1 2 3 4 5 Important
q. Network address
Unimportant 1 2 3 4 5 Important
r. Internet service provider
Unimportant 1 2 3 4 5 Important
s. Quantity of purchased items
Unimportant 1 2 3 4 5 Important
t. Content of purchased items
Unimportant 1 2 3 4 5 Important
u. Amount of purchased items
Unimportant 1 2 3 4 5 Important
v. Tax status of the transaction Unimportant 1 2 3 4 5
Important
2. When you purchase an item on the Internet from a merchant who is new to
you, would you be willing to give your bank account number or credit card
number to this merchant?
[ ] Yes [ ] No
3. Would you be willing to provide required identity information to
purchase an item on Internet that may reveal sensitive information about
you, such as health-related merchandise, etc., while you can buy the same
item in a store anonymously?
[ ] Yes [ ] No
If your answers to questions 2 and 3 are "Yes, Yes", please answer question
4a; don't answer questions 4b and 4c.
If your answer to questions 2 and 3 are "No, Yes", please answer question
4b, don't answer questions 4a and 4c.
If your answer to questions 2 and 3 are "Yes, No" or "No, No", please
answer question 4c, don't answer questions 4a and 4b.
4a. When you purchase an information product on the Internet which can be
transferred to you through the Internet and stored in your computer, e.g.
software, to which degree would you be willing to provide the following
information to the merchant?
(1 refers to very willing, 3 refers to neutral, 5 means very unwilling)
a. Name 1 2 3 4 5
b. Address 1 2 3 4
5
c. Age 1 2 3 4 5
d. Email 1 2 3 4
5
e. Gender 1 2 3 4
5
f. Marital status 1 2 3 4
5
g. Social security number 1 2 3 4 5
h. Occupation 1 2 3 4 5
i. Household income 1 2 3 4 5
j. Personal interests 1 2 3 4 5
k. Work phone 1 2 3 4 5
l. Work fax 1 2 3 4
5
m. Home phone 1 2 3 4 5
n. Home fax 1 2 3 4
5
o. Bank account number 1 2 3 4 5
p. Credit card number 1 2 3 4 5
q. Network address 1 2 3 4 5
r. Internet service provider 1 2 3 4 5
4b. When you purchase an information product on the Internet which can be
transferred to you through the Internet and stored in your computer, e.g.
software, to which degree would you be willing to provide the following
information to the merchant?
(1 refers to very willing, 3 refers to neutral, 5 means very unwilling)
a. Name 1 2 3 4 5
b. Address 1 2 3 4
5
c. Age 1 2 3 4 5
d. Email 1 2 3 4
5
e. Gender 1 2 3 4
5
f. Marital status 1 2 3 4
5
g. Social security number 1 2 3 4 5
h. Occupation 1 2 3 4 5
i. Household income 1 2 3 4 5
j. Personal interests 1 2 3 4 5
k. Work phone 1 2 3 4 5
l. Work fax 1 2 3 4
5
m. Home phone 1 2 3 4 5
n. Home fax 1 2 3 4
5
o. Network address 1 2 3 4 5
p. Internet service provider 1 2 3 4 5
4c. When you purchase an information product on the Internet which can be
transferred to you through the Internet and stored in your computer, e.g.
software, to which degree would you be willing to provide the following
information to the merchant?
(1 refers to very willing, 3 refers to neutral, 5 means very unwilling)
a. Network address 1 2 3 4 5
b. Internet service provider 1 2 3 4 5
5. When you do an Internet transaction, to which degree would you be
willing to provide the following information to the bank that transfers
money from your account to the merchant's account?
(1 refers to very willing, 3 refers to neutral, 5 means very unwilling)
a. Name 1 2 3 4 5
b. Address 1 2 3 4
5
c. Age 1 2 3 4 5
d. Email 1 2 3 4
5
e. Gender 1 2 3 4
5
f. Marital status 1 2 3 4
5
g. Social security number 1 2 3 4 5
h. Occupation 1 2 3 4 5
i. Household income 1 2 3 4 5
j. Personal interests 1 2 3 4 5
k. Work phone 1 2 3 4 5
l. Work fax 1 2 3 4
5
m. Home phone 1 2 3 4 5
n. Home fax 1 2 3 4
5
o. Bank account number 1 2 3 4 5
p. Credit card number 1 2 3 4 5
q. Network address 1 2 3 4 5
r. Internet service provider 1 2 3 4 5
s. Quantity of purchased items 1 2 3 4 5
t. Content of purchased items 1 2 3 4 5
6. After an Internet transaction, if information related to the transaction
is needed by law enforcement, to which degree would you be willing to
voluntarily provide the following information to law enforcement?
(1 refers to very willing, 3 refers to neutral, 5 means very unwilling)
a. Name 1 2 3 4 5
b. Address 1 2 3 4
5
c. Age 1 2 3 4 5
d. Email 1 2 3 4
5
e. Gender 1 2 3 4
5
f. Marital status 1 2 3 4
5
g. Social security number 1 2 3 4 5
h. Occupation 1 2 3 4 5
i. Household income 1 2 3 4 5
j. Personal interests 1 2 3 4 5
k. Work phone 1 2 3 4 5
l. Work fax 1 2 3 4
5
m. Home phone 1 2 3 4 5
n. Home fax 1 2 3 4
5
o. Bank account number 1 2 3 4 5
p. Credit card number 1 2 3 4 5
q. Network address 1 2 3 4 5
r. Internet service provider 1 2 3 4 5
s. Quantity of purchased items 1 2 3 4 5
t. Content of purchased items 1 2 3 4 5
u. Amount of purchased items 1 2 3 4 5
v. Tax status of the transaction 1 2 3 4 5
7. When you make an Internet transaction, to which degree would you be
willing to reveal the following information to a trusted third party?
(1 refers to very willing, 3 refers to neutral, 5 means very unwilling)
a. Network address 1 2 3 4 5
b. Internet service provider 1 2 3 4 5
8. When you make an Internet transaction, to which degree would you be
willing to reveal the following information to an observer who may be
harmless or may be malicious?
(1 refers to very willing to, 3 refers to neutral, 5 means very unwilling to)
a. Network address 1 2 3 4 5
b. Internet service provider 1 2 3 4 5
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