(no subject)

We build, sell, and support the radios for wireless ISPs which are then
broadcast into their customer's homes or businesses.  Usually the radio is
on a public IP, unless of course it's being used as an internal network
router.  We're able to connect to them either through a web interface or a
telnet interface for purposes of troubleshooting any problems that they're
having.
Cheers,
Rod

 
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> -----Original Message-----
> From: chadfree-bounce@xxxxxxxxxxxxx 
> [mailto:chadfree-bounce@xxxxxxxxxxxxx] On Behalf Of -{ Rene Brehmer }-
> Sent: Wednesday, April 21, 2004 11:13 AM
> To: chadfree@xxxxxxxxxxxxx
> Subject: [chadfree] Re: Tech Support - Rene (was Peggy- Photo 
> program question_
> 
> 
> LOL ... but wth is a radio on a network ??? ... never heard 
> that before  :-/
> 
> 
> Rene
> 
> According to historical records, on Wed, 21 Apr 2004 07:16:56 
> -0700 Rod Templeton wrote about "[chadfree] Re: Tech Support 
> - Rene (was Peggy- Photo program  question_":
> 
> >I had a call yesterday that frustrated me.  We are able to 
> connect to 
> >our Wi-Fi radios across the Inernet using either telnet or 
> the web.  I 
> >tried to connect to this customer's radio to see what was wrong with 
> >it.
> >Me: Is the radio on a public IP?  One I can connect to across the
> >Internet?
> >Him: Yes.  Try 192.168.x.x
> >M: No, that's a private address
> >H: Oh. Okay, it's 65.222.x.x
> >M: Okay.  Hmmm...I can ping the radio, but can't telnet into 
> it, or get
> >in to the web interface. Is it behind a firewall?
> >H: No. No firewall.
> >M: Strange.  You're sure that's the correct address? 
> 65.222.x.x?  That's
> >the radio's address?
> >H: Yes, that's the one.
> >
> >{Later...}
> >
> >M: Let me verify.  The address of the radio itself is 65.222.x.x?
> >H: No, that's the IP address our ISP gave us.  The actual address of 
> >the radio is 192.168.x.x
> >M: <sigh> Okay, you told me it was 65.222.x.x to the radio, but no 
> >matter.  Can you forward the port on your router to allow me 
> to connect 
> >to the radio itself?
> >H: Uh...how do I do that?
> >
> >Gaaaaahhhhh!  This is a sysadmin at an ISP who doesn't know 
> how to port 
> >forward an internal address, doesn't know the IP addresses of his 
> >equipment, and yet expects me to tell him what the problem 
> is....Don't 
> >think I'd use them as my ISP...
> >
> >Cheers,
> >Rod
> 
> -- 
> Rene Brehmer
> aka Metalbunny
> 
> ~ If you don't like what I have to say ... don't read it ~
> 
http://metalbunny.net/
References, tools, and other useful stuff...
Check out the new Metalbunny forums @ http://forums.metalbunny.net/

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