[chadfree] Re: Tech Support - Rene (was Peggy- Photo program question_

LOL ... but wth is a radio on a network ??? ... never heard that before  :-/


Rene

According to historical records, on Wed, 21 Apr 2004 07:16:56 -0700 Rod
Templeton wrote about "[chadfree] Re: Tech Support - Rene (was Peggy- Photo
program  question_":

>I had a call yesterday that frustrated me.  We are able to connect to
>our Wi-Fi radios across the Inernet using either telnet or the web.  I
>tried to connect to this customer's radio to see what was wrong with it.
>Me: Is the radio on a public IP?  One I can connect to across the
>Internet?
>Him: Yes.  Try 192.168.x.x
>M: No, that's a private address
>H: Oh. Okay, it's 65.222.x.x
>M: Okay.  Hmmm...I can ping the radio, but can't telnet into it, or get
>in to the web interface. Is it behind a firewall?
>H: No. No firewall.
>M: Strange.  You're sure that's the correct address? 65.222.x.x?  That's
>the radio's address?
>H: Yes, that's the one.
>
>{Later...}
>
>M: Let me verify.  The address of the radio itself is 65.222.x.x?
>H: No, that's the IP address our ISP gave us.  The actual address of the
>radio is 192.168.x.x
>M: <sigh> Okay, you told me it was 65.222.x.x to the radio, but no
>matter.  Can you forward the port on your router to allow me to connect
>to the radio itself?
>H: Uh...how do I do that?
>
>Gaaaaahhhhh!  This is a sysadmin at an ISP who doesn't know how to port
>forward an internal address, doesn't know the IP addresses of his
>equipment, and yet expects me to tell him what the problem is....Don't
>think I'd use them as my ISP...
>
>Cheers,
>Rod

-- 
Rene Brehmer
aka Metalbunny

~ If you don't like what I have to say ... don't read it ~

http://metalbunny.net/
References, tools, and other useful stuff...
Check out the new Metalbunny forums @ http://forums.metalbunny.net/

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