[chadfree] Re: Tech Support - Rene (was Peggy- Photo program question_

LOL ... reminds me of one client that complained about one of their machines
being unable to connect to the network ... driving halfway through the city,
take a look ... they'd used a phone cable instead of network cable. Replace
cable, and presto, machine is connected ...

Considering that the company I worked for charged customers 500 kr an hour
(about $ 80 US), we only got called out when they were really desperate...


Rene

According to historical records, on Tue, 20 Apr 2004 14:28:07 -0400 "Peggy"
<peggy1155@xxxxxxxxxxx> wrote about "[chadfree] Re: Tech Support - Rene (was
Peggy- Photo program  question_":

>Back in 1999 when I bought my first computer, before I knew anything other
>than how to hit the power switch to turn the thing on and off.  I couldn't
>get onto the Internet, I had popped in the *free* AOL disc and everything
>seemed fine but I couldn't connect.  Now by husband had hooked everything up
>(he'd had computers before, started with the Commodore, I think, or the
>Technics thing) and swore he had everything connected right.  I was on the
>phone with the Gateway tech for no less than 6 hours trying to figure out
>why it wouldn't connect.  That guy must have asked me at least 50 times,
>"You're sure the phone line is hooked to the right phone jack on the back of
>the tower?" (he was SO patient) my husband would swear up and down, yes,
>it's in the right jack.  6 hours later still no conection and the Gateway
>guy was totally baffled - my husband went to take a bathroom break, I did a
>quick check of the phone jacks - in the wrong jack!!!  He came back from the
>bathroom and the computer was connected to the Internet!  I think if that
>Gateway tech could have come through the phone and strangled my husband he
>would have.
>
>I always think of this poor Gateway guy whenever I hear about tech people
>having to handle things over the phone.
>
>Peggy

-- 
Rene Brehmer
aka Metalbunny

~ If you don't like what I have to say ... don't read it ~

http://metalbunny.net/
References, tools, and other useful stuff...
Check out the new Metalbunny forums @ http://forums.metalbunny.net/

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