[chadfree] Tech Support - Rene (was Peggy- Photo program question_

<<And believe me, when you do tech support on the phone, and 
you try to help people find a specific tool, and they're not using the 
right program, it takes  a long time to realise why they keep insisting 
that the tool you describe for them doesn't exist ...>>

That's why when I used to work tech support on the phone, my first
instruction to people was ALWAYS "Click on  the Help menu and tell me what
it says after the word 'about'."  I don't' care if the programs don't even
look alike, Rene....people will often insist they are inside one program
when they are really inside another :-)

Linda
Linda's Computer Stop
http://personal-computer-tutor.com
ABC Free Ezine ~ Free Ebooks and Tutorials
*all outgoing mail scanned by Norton AV.  If you got a bug that looks like
it came from me, it did NOT!




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