OK, first I rant then I try to come up with solutions, just my style. I am still thinking of the thousands of readers who may try to download these books and then not be able to access them. We've been coming up with methods and sharing them amongst ourselves on both this list and the volunteer list (which I quit a week or two ago due to volume--I have no idea what they're saying over there now). Is someone making note of the tricks that do work? Here's an idea: Suppose there were a link to a web page that would be constantly updated, that listed the work arounds. (This is what software companies do when they put out v.0 releases. Rick- this answers your statement bout new software with bugs: they add links to patches.) As more work arounds for various equipment products are discovered, those could be added to the web page. It could be designed very simply. For the most user-friendly access, suppose each PQ book had a line on its download page that said, "If you are having trouble opening this file, click here." There would be an active link to the Patch Page (by whatever friendly name they chose to call it) that would list types of equipment, all the various ways people have come up with to do things (including via scanning programs). On that page could be an added note saying, "If you have discovered another successful way to access these files, please let us know by contacting xxx." That would be another active link to Support or some address designated for updating that page. Bookshare could then show good faith in recognizing the need to address current problems until engineering catches up. Roseanne and Rob Reader out in cyberland would be able to access the books, and be pleased with Bookshare. They could also feel some sense of "ownership" if they added another work around. (And multiple work arounds for one type of equipment would be lovely since we know tricks don't always work, depending on the version of the equipment's hardware and software itself. I imagine this could save Support (that's John Glass, yes?) countless individual responses. All the main players are at the CSUN conference now, so who knows if anyone will bring this to their attention. I'm cc-ing Claire and Lisa, what the heck, in for a penny, in for a pound. Liz in Portland, who usually feels responsible to provide a potential solution after criticizing something that's not working Liz Halperin Portland, OR lizzersagain@xxxxxxxxxxx -----Original Message----- From: Paul Franklin [mailto:pcfranklin@xxxxxxxxxxx] Sent: Thursday, March 06, 2008 6:00 AM To: bookshare-discuss@xxxxxxxxxxxxx Subject: [bookshare-discuss] Re: Publisher Quality books My two cents worth about Publisher Quality Books is that any temporary problems that we are experiencing downloading and transferring these files are moor than offset by the increased availability, variety and quality of new material available to us. Paul Franklin ----- Original Message ----- From: "Rick Roderick" <rickrod@xxxxxxxxxxxxx> To: <bookshare-discuss@xxxxxxxxxxxxx> Sent: Thursday, March 06, 2008 7:38 AM Subject: [bookshare-discuss] Re: Publisher Quality books > Patti, > > I take the view that it is better to have them than not have them. I > believe that things will resolve themselves, and many projects have buggs > at first. I think about that old saying, never buy a product that is a .0 > release. In this case, expect problems, but expect them to be fixed. > > I am confused about one thing. What are the two different Daisy > standards? To unsubscribe from this list, send a blank Email to > bookshare-discuss-request@xxxxxxxxxxxxx > Put the word 'unsubscribe' by itself in the Subject line. To get a list > of available commands, put the word 'help' by itself in the subject line. > > To unsubscribe from this list, send a blank Email to bookshare-discuss-request@xxxxxxxxxxxxx Put the word 'unsubscribe' by itself in the Subject line. To get a list of available commands, put the word 'help' by itself in the subject line. To unsubscribe from this list, send a blank Email to bookshare-discuss-request@xxxxxxxxxxxxx Put the word 'unsubscribe' by itself in the Subject line. To get a list of available commands, put the word 'help' by itself in the subject line.