If there's a problem with two companies my guess is that the problem might be with the credit card company. G.Cindy --- "Shelley L. Rhodes" <juddysbuddy@xxxxxxxxxxxx> wrote: > Usually for such a small organization, usually > credits and debits are done a > couple of times a month, usually every two weeks. > > Besides, Pete, it might be your credit company. > > And why haven't you brought this up to john Glass > > john.g@xxxxxxxxxxxx > > Instead of a searchable public list. > > Shelley L. Rhodes M.A., VRT, CTVI > and Guinevere, Golden lady Guide > juddysbuddy@xxxxxxxxxxxx > Guide Dogs For the Blind Inc. > Graduate Alumni Association Board > www.guidedogs.com > > More than Any other time, When i hold a beloved book > in my hand, my > limitations fall from me, my spirit is free. > - Helen Keller > > ----- Original Message ----- > From: "Peter Donahue" <pdonahue1@xxxxxxxxxxxxx> > To: <bookshare-discuss@xxxxxxxxxxxxx> > Sent: Sunday, April 20, 2008 12:15 AM > Subject: [bookshare-discuss] Charge-Backs > > > > Good evening everyone, > > I recently renewed my Bookshare.org membership > for one year so I > thought. When I was completing my credit card > transaction I lost speech and > had to restart my screen reader. ASsuming my > transaction was aborted due to > my exiting the Bookshare.org credit card processing > module I started again > only to later discover that my credit card was > charged double for the > subscription. I sent an email to alert billing to > this and contacted > Beneteck to address the matter with them. The person > I spoke with at > Beneteck assured me that the email message reached > them and that I would > receive a chargeback to my credit card for the > additional $50.00 due to the > screen reader problem. It has been three weeks since > this happened and I > have yet to see a credit for the over charged amount > in my account > statement. I'm rather disappointed that such a fine > organization as Beneteck > would drag their feet in processing this refund > after I was reassured that > it would be taken care of promptly. Has anyone else > here had similar > problems? What's being done to address this > situation to prevent things like > this from happening to new and renuing subscribers > in the future? Thanks for > the response. > > Peter Donahue > > To unsubscribe from this list, send a blank Email to > bookshare-discuss-request@xxxxxxxxxxxxx > Put the word 'unsubscribe' by itself in the > Subject line. To get a list > of available commands, put the word 'help' by itself > in the subject line. > > > > -- > No virus found in this incoming message. > Checked by AVG. > Version: 7.5.524 / Virus Database: 269.23.2/1387 - > Release Date: 4/19/2008 > 11:31 AM > > > > To unsubscribe from this list, send a blank Email to > > bookshare-discuss-request@xxxxxxxxxxxxx > Put the word 'unsubscribe' by itself in the > Subject line. To get a list of available commands, > put the word 'help' by itself in the subject line. > > ***WISH LIST (CALLED REQUESTED ADDITIONS TO THE BOOKSHARE COLLECTION)IS AVAILABLE AT http://people.delphiforums.com/jamiecalton/Book_Requests.htm http://www.friendsofbookshare.org/ http://studentpages.alma.edu/~07jmyate/book_requests.htm A LIST OF BOOKS CURRENTLY BEING SCANNED IS AVAILABLE AT http://people.delphiforums.com/jamiecalton/scanning.html Jake's site for useful links: http://www.jbrownell.com/bkslinks.html ____________________________________________________________________________________ Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ To unsubscribe from this list, send a blank Email to bookshare-discuss-request@xxxxxxxxxxxxx Put the word 'unsubscribe' by itself in the Subject line. To get a list of available commands, put the word 'help' by itself in the subject line.