[bookshare-discuss] Re: Charge-Backs

If there's a problem with two companies my guess is
that the problem might be with the credit card
company.

G.Cindy

--- "Shelley L. Rhodes" <juddysbuddy@xxxxxxxxxxxx>
wrote:

> Usually for such a small organization, usually
> credits and debits are done a 
> couple of times a month, usually every two weeks.
> 
> Besides, Pete, it might be your credit company.
> 
> And why haven't you brought this up to john Glass
> 
> john.g@xxxxxxxxxxxx
> 
> Instead of a searchable public list.
> 
> Shelley L. Rhodes M.A., VRT, CTVI
> and Guinevere, Golden lady Guide
> juddysbuddy@xxxxxxxxxxxx
> Guide Dogs For the Blind Inc.
> Graduate Alumni Association Board
> www.guidedogs.com
> 
> More than Any other time, When i hold a beloved book
> in my hand, my 
> limitations fall from me, my spirit is free.
> - Helen Keller
> 
> ----- Original Message ----- 
> From: "Peter Donahue" <pdonahue1@xxxxxxxxxxxxx>
> To: <bookshare-discuss@xxxxxxxxxxxxx>
> Sent: Sunday, April 20, 2008 12:15 AM
> Subject: [bookshare-discuss] Charge-Backs
> 
> 
> 
> Good evening everyone,
> 
>     I recently renewed my Bookshare.org membership
> for one year so I
> thought. When I was completing my credit card
> transaction I lost speech and
> had to restart my screen reader. ASsuming my
> transaction was aborted due to
> my exiting the Bookshare.org credit card processing
> module I started again
> only to later discover that my credit card was
> charged double for the
> subscription. I sent an email to alert billing to
> this and contacted
> Beneteck to address the matter with them. The person
> I spoke with at
> Beneteck assured me that the email message reached
> them and that I would
> receive a chargeback to my credit card for the
> additional $50.00 due to the
> screen reader problem. It has been three weeks since
> this happened and I
> have yet to see a credit for the over charged amount
> in my account
> statement. I'm rather disappointed that such a fine
> organization as Beneteck
> would drag their feet in processing this refund
> after I was reassured that
> it would be taken care of promptly. Has anyone else
> here had similar
> problems? What's being done to address this
> situation to prevent things like
> this from happening to new and renuing subscribers
> in the future? Thanks for
> the response.
> 
> Peter Donahue
> 
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> 
> 
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> 


***WISH LIST (CALLED REQUESTED ADDITIONS TO THE BOOKSHARE COLLECTION)IS 
AVAILABLE AT  
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http://studentpages.alma.edu/~07jmyate/book_requests.htm

A LIST OF BOOKS CURRENTLY BEING SCANNED IS AVAILABLE AT 
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Jake's site for useful links: http://www.jbrownell.com/bkslinks.html


      
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