Robert: I'm glad that Rob and Larry have agreed now. We do not do phone support for Beta Testers, so that's why your call was not returned. If your unit is dead, you will need to send it back to the attention of the Repair Department. The address is: American Printing House For The Blind ATTN: Repair Department 1839 Frankfort Avenue Louisville, KY 40206 You do not need an RMA number, but rather be sure to address it to the proper department. Pamela Rader, TECHNICAL SUPPORT American Printing House For The Blind 1839 Frankfort Ave. Louisville, KY 40206 PHONE: 1-800-223-1839, Ext. 307 >>> robert.fenton@xxxxxxx 07/01/05 12:10PM >>> Dear Rob/Larry: I appear to be receiving inconsistent problems from the two of you. Rob says to return the unit whereas Larry suggests the problem may be fixable if I have a card reader. What should I do? Thank you. ----- Original Message ----- From: "ROB MEREDITH" <rmeredith@xxxxxxx> To: <bookport@xxxxxxxxxxxxx> Sent: Friday, July 01, 2005 9:10 AM Subject: [bookport] Re: problem with new beta > Robert: > > The unit needs to come back to APH for repair. > >>>> robert.fenton@xxxxxxx 07/01/05 11:08AM >>> > > Yes, I did remove the batteries and tried re-inserting them. In fact, > I have tried two sets of batteries to be sure. > ----- Original Message ----- > From: James Jolley > To: bookport@xxxxxxxxxxxxx > Sent: Friday, July 01, 2005 1:48 AM > Subject: [bookport] Re: problem with new beta > > > Hi, > > I asume you removed the batteries and tried re-inserting them? > > -James- > ----- Original Message ----- > From: robert.fenton > To: bookport@xxxxxxxxxxxxx > Sent: Friday, July 01, 2005 7:16 AM > Subject: [bookport] problem with new beta > > > In my earlier message, I forgot to mention that I tried the > bookport reset command 2+b without success. I received no response from > the machine. As before, any help would be gratefully received. Thank > you. >