[bookport] Re: problem with new beta
- From: "PAMELA RADER" <PRADER@xxxxxxx>
- To: <bookport@xxxxxxxxxxxxx>
- Date: Fri, 01 Jul 2005 13:31:26 -0400
It varries; if we can fix it here, it'll be back out to you within a day
or so. However, if it is truly dead and we can't revive it, then it'll
have to go onto our Repair Center and it could take 2 to 4 weeks,
depending on their load. There's no way to know how long.
Pamela Rader, TECHNICAL SUPPORT
American Printing House For The Blind
1839 Frankfort Ave.
Louisville, KY 40206
PHONE: 1-800-223-1839, Ext. 307
>>> robert.fenton@xxxxxxx 07/01/05 01:22PM >>>
What kind of turn around time can I expect to have the unit returned to
me?
I plan to take vacation two weeks from now and I would like to have a
functioning machine. I can mail the unit as soon as tomorrow, (not
today
since we have our national holiday). THank you.
----- Original Message -----
From: "LARRY SKUTCHAN" <lskutchan@xxxxxxx>
To: <bookport@xxxxxxxxxxxxx>
Sent: Friday, July 01, 2005 10:16 AM
Subject: [bookport] Re: problem with new beta
> Sorry, I was wrong: I missed the fact that your unit was not speaking
at
> all. As bad as it is, it looks like you will need to return the
unit.
>
>
>>>> robert.fenton@xxxxxxx Friday, July 01, 2005 12:10:39 PM >>>
>
> Dear Rob/Larry:
>
> I appear to be receiving inconsistent problems from the two of you.
> Rob
> says to return the unit whereas Larry suggests the problem may be
> fixable if
> I have a card reader. What should I do? Thank you.
> ----- Original Message -----
> From: "ROB MEREDITH" <rmeredith@xxxxxxx>
> To: <bookport@xxxxxxxxxxxxx>
> Sent: Friday, July 01, 2005 9:10 AM
> Subject: [bookport] Re: problem with new beta
>
>
>> Robert:
>>
>> The unit needs to come back to APH for repair.
>>
>>>>> robert.fenton@xxxxxxx 07/01/05 11:08AM >>>
>>
>> Yes, I did remove the batteries and tried re-inserting them. In
> fact,
>> I have tried two sets of batteries to be sure.
>> ----- Original Message -----
>> From: James Jolley
>> To: bookport@xxxxxxxxxxxxx
>> Sent: Friday, July 01, 2005 1:48 AM
>> Subject: [bookport] Re: problem with new beta
>>
>>
>> Hi,
>>
>> I asume you removed the batteries and tried re-inserting them?
>>
>> -James-
>> ----- Original Message -----
>> From: robert.fenton
>> To: bookport@xxxxxxxxxxxxx
>> Sent: Friday, July 01, 2005 7:16 AM
>> Subject: [bookport] problem with new beta
>>
>>
>> In my earlier message, I forgot to mention that I tried the
>> bookport reset command 2+b without success. I received no response
> from
>> the machine. As before, any help would be gratefully received.
> Thank
>> you.
>>
>
>
>
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