Just the unit. Pamela Rader, TECHNICAL SUPPORT American Printing House For The Blind 1839 Frankfort Ave. Louisville, KY 40206 PHONE: 1-800-223-1839, Ext. 307 >>> robert.fenton@xxxxxxx 07/01/05 12:39PM >>> Does your policy require me to send back just the unit or all the accessories as well? ----- Original Message ----- From: "PAMELA RADER" <PRADER@xxxxxxx> To: <bookport@xxxxxxxxxxxxx> Sent: Friday, July 01, 2005 10:28 AM Subject: [bookport] Re: problem with new beta > Robert: > > I'm glad that Rob and Larry have agreed now. > > We do not do phone support for Beta Testers, so that's why your call > was not returned. If your unit is dead, you will need to send it back to > the attention of the Repair Department. > > The address is: > > American Printing House For The Blind > ATTN: Repair Department > 1839 Frankfort Avenue > Louisville, KY 40206 > > You do not need an RMA number, but rather be sure to address it to the > proper department. > > > > > > Pamela Rader, TECHNICAL SUPPORT > American Printing House For The Blind > 1839 Frankfort Ave. > Louisville, KY 40206 > > PHONE: 1-800-223-1839, Ext. 307 > > >>>> robert.fenton@xxxxxxx 07/01/05 12:10PM >>> > > Dear Rob/Larry: > > I appear to be receiving inconsistent problems from the two of you. > Rob > says to return the unit whereas Larry suggests the problem may be > fixable if > I have a card reader. What should I do? Thank you. > ----- Original Message ----- > From: "ROB MEREDITH" <rmeredith@xxxxxxx> > To: <bookport@xxxxxxxxxxxxx> > Sent: Friday, July 01, 2005 9:10 AM > Subject: [bookport] Re: problem with new beta > > >> Robert: >> >> The unit needs to come back to APH for repair. >> >>>>> robert.fenton@xxxxxxx 07/01/05 11:08AM >>> >> >> Yes, I did remove the batteries and tried re-inserting them. In > fact, >> I have tried two sets of batteries to be sure. >> ----- Original Message ----- >> From: James Jolley >> To: bookport@xxxxxxxxxxxxx >> Sent: Friday, July 01, 2005 1:48 AM >> Subject: [bookport] Re: problem with new beta >> >> >> Hi, >> >> I asume you removed the batteries and tried re-inserting them? >> >> -James- >> ----- Original Message ----- >> From: robert.fenton >> To: bookport@xxxxxxxxxxxxx >> Sent: Friday, July 01, 2005 7:16 AM >> Subject: [bookport] problem with new beta >> >> >> In my earlier message, I forgot to mention that I tried the >> bookport reset command 2+b without success. I received no response > from >> the machine. As before, any help would be gratefully received. > Thank >> you. >> > > >