Hi Rebecca. Well, let's see if we can track this down. When you say you are using software 2.2.2, I assume you mean 2.1.0.2. Is that correct? What happens when you use the check for updates button in the Advanced tab of the Options dialog? Does it just say that there are no updates available or what? >>> rilniski@xxxxxxxxxxx Monday, July 25, 2005 9:28:25 AM >>> hi Larry. I'm having trouble updating my bookport to the latest firmware as well. I'm using the bookport transfer software that came with the bookport. i'm also using firmware 2.1.2. Thanks. Rebecca and Sherman email rilniski@xxxxxxxxxxx msn only rebecca.ilniski@xxxxxxxxxxx aim rebeccai27 yahoo rebeccai2000 skype rebeccai5